Gillman Acura of North Houston

Buyer beware! I just left the dealership feeling judged and lied to. I was brought to the dealership under false pretenses. I worked with the manager, Guillermo, d I just left the dealership feeling judged and lied to. I was brought to the dealership under false pretenses. I worked with the manager, Guillermo, directly regarding a deal as my credit is less than perfect. I explained I was flexible but wanted to know beforehand what I was approved for before making the very long drive to the dealership. I think that is a fair request. I live an hour away from the dealership and took a 50 dollar Uber ride to the dealership only to find out the car I was told I was approved for was not really the car I was approved for. I have a text confirmation from their finance department, Ida specifically sent me link to a vehicle she said I was approved for! Lies! Then Guillermo proceeds to belittle me for not wanting to purchase the car HE picked for me! The car he thinks I DESERVE given my credit. It was a horrible experience to say the least. If you have less than perfect credit, run far from this place as you will be made to feel less than. I arrived at the dealership with such high hopes and left crushed. It’s super frustrating and heartbreaking the extents dealerships will go just to make sale. Do better, Team Gillman! More

Gillman Acura has earned my trust time and time again over twenty plus years. Excellent customer service, very professional and friendly. Never had a problem with servicing my Acura vehicles over those m over twenty plus years. Excellent customer service, very professional and friendly. Never had a problem with servicing my Acura vehicles over those many years. They know their stuff and meet my expectations. More

I have always had good experiences in Gillman Acura. The staff are very professional , helpful, and friendly. My car battery was dying and it was late afternoon, The job that they did was fast and eff The staff are very professional , helpful, and friendly. My car battery was dying and it was late afternoon, The job that they did was fast and efficient. I have always admired the quality of the services that I have received from Gillman Acura. I appreciate the excellent quality and professionalism. Thank you More

Really great deal and they were willing to negotiate price. I Really appreciate that we were able to get the car we wanted. price. I Really appreciate that we were able to get the car we wanted. More

Dealership is good and has good customer service professionals. I would recommend Gillman to anyone professionals. I would recommend Gillman to anyone More

My Service Advisor, Miguel, was great and provided exceptional service. He was professional and did a great job of keeping me updated throughout the process. exceptional service. He was professional and did a great job of keeping me updated throughout the process. More

I have been a customer of Gillman dealerships for the last 20 years. Gillman Acura for the last 6 years. Always worked with me on leasing or purchasing. Service department is the best. Professional techs last 20 years. Gillman Acura for the last 6 years. Always worked with me on leasing or purchasing. Service department is the best. Professional techs. Always goes over what needs to be done in detail. I never feel pressured. I have recommended Gillman Acura on numerous occasions. More

Its a great perk to provide loaner cars to customers while your car is being serviced. while your car is being serviced. More

Our sales representative Robert Conner was amazing. He was very patient and professional. Outstanding customer service. He was very patient and professional. Outstanding customer service. More

Service department always does a great job and finishes work with estimated time. No surprises with final cost either. work with estimated time. No surprises with final cost either. More