Gillman Acura of North Houston

Excellent service, very clear explanations for the work that needs to be done, no surprise pricing. Good turnaround times on scheduled maintenance. that needs to be done, no surprise pricing. Good turnaround times on scheduled maintenance. More

Helpful Sales Staff. Everyone very professional. I didn't feel rushed into a car. Thanks Guys. Everyone very professional. I didn't feel rushed into a car. Thanks Guys. More

Always professional. Ron Moscardo always shows a level of professionalism that is next level thanks Ron Moscardo always shows a level of professionalism that is next level thanks More

Although this visit was just for an inspection, Miguel always does a great job on my service visits. always does a great job on my service visits. More

Great friendly service Very professional Quick service great dealer Clean atmosphere Very attentive positive experience great dealer Clean atmosphere Very attentive positive experience More

I would recommend April Porter to anyone who wants a pleasant, fair, honest buying experience. pleasant, fair, honest buying experience. More

Service rep was great. Video of the areas to be addressed was helpful. Waiting area very comfortable. Work was completed timely. Video of the areas to be addressed was helpful. Waiting area very comfortable. Work was completed timely. More

No matter when I go to Gillman Acura I come out satisfied, may be pricey but I can be assured that it’s done correctly. My service rep Rebecca is the best! satisfied, may be pricey but I can be assured that it’s done correctly. My service rep Rebecca is the best! More

Always great service! Miguel always takes care of us for all of our vehicles from Gillman! Miguel always takes care of us for all of our vehicles from Gillman! More

I scheduled an appointment to have the front brakes replaced on my Acura RDX, the front rotors turned and new brake fluid. The appointment was for 9:30 a.m. and I decided to wait at the dealership for replaced on my Acura RDX, the front rotors turned and new brake fluid. The appointment was for 9:30 a.m. and I decided to wait at the dealership for the car to be serviced. I arrived before my scheduled appointment and the service writer assigned to me was Ron. Ron never once kept me informed on the progress of my repairs and I was the one the had to check with him on the status. After FIVE HOURS, yes five hours my car was ready! That is a ridiculous amount of time for this type of work. The first time I tried to check back with him, he went for an hours lunch and never told me the progress of the car. When I did speak to him after his lunch he told me they only had one brake lathe to turn the rotors. If the service writer would have told me this was going to take 5 hours I would have asked for a service loaner. In my opinion, Gillman never should have made an appointment for me if they could not start working on the car in a reasonable amount of time. This is the second time I have had Ron as the service advisor and there will not be a third time. The first time he told me they couldn't find the leak in my tire. Funny how Discount Tire easily found it. I am thoroughly disgusted with the service I received today. More