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Gillman Acura of North Houston

Houston, TX

4.9
1,161 Reviews

18002 Interstate 45

Houston, TX

77090

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Showing 1,161 reviews

September 02, 2023

Gillman Acura and Ron Mascardo have taken care of us for almost 20 years. Excellent service all around from a simple oil change to major service. More

by john316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Mascardo, Gillman Acura
Sep 06, 2023 -

Gillman Acura of North Houston responded

Thank you so much for your feedback as well as your loyalty, John. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Gillman Acura Team

September 02, 2023

The Service Team is attentive to the customer needs. The service work is fast and accurate. More

by T. Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Sep 06, 2023 -

Gillman Acura of North Houston responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gillman Acura Team

September 02, 2023

Garrett always takes good care of me. The entire Gillman Service team is a. An awesome group with great leadership. More

by Troutman32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett, Gillman Acura
Sep 06, 2023 -

Gillman Acura of North Houston responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day. Sincerely, The Gillman Acura Team

September 02, 2023

The dealership is always nice and comfortable! Everyone is aways polite and kind and willing to assess you! More

by marksrobin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Sep 06, 2023 -

Gillman Acura of North Houston responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Gillman Acura Team

September 01, 2023

Like the relationship with Costco program. All of the team members we encountered were friendly and not pushy regarding extras More

by Sbranisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Sep 06, 2023 -

Gillman Acura of North Houston responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Gillman Acura Team

September 01, 2023

Everything was taken care of in a timely manner. My service advisor, Rebecca, is always very helpful and informative. The mechanics also did a great job. Thank you! More

by ellis_montrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bales, Gillman Acura
Sep 05, 2023 -

Gillman Acura of North Houston responded

Thank you for leaving us this great review, Ellis! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Gillman Acura Team

August 31, 2023

Jocelyn with the Gillman Collision Center took great care of my car. I had a hunch that taking my car to Gillman would be a good choice. This was absolutely correct as the work was done quickly and handled More

by WILLIAMDOPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn , Gillman Acura
Sep 05, 2023 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to share your feedback with us, William! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gillman Acura Team

August 30, 2023

Easy to make appointment online. Ron kept me informed as to progress of service. Video of service is a nice touch. Waiting area comfortable. Coffee, water, snacks, newspaper and More

by alansaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron,
Sep 01, 2023 -

Gillman Acura of North Houston responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Team Gillman Acura again! Sincerely, The Gillman Acura Team

August 28, 2023

Jhon from Gillman Acura was great. Not pushy at all and allowed us to make the decision without any pressure. He was also very informative about the vehicle we bought. More

by Rhonda P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhon, Gillman Acura
Aug 30, 2023 -

Gillman Acura of North Houston responded

Thank you, Rhonda, for taking the time to share your feedback regarding your experience at Team Gillman Acura, and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Gillman Acura Team

August 26, 2023

Great experience every time! Prompt service as well! Highly recommend for service needs. Also love the video provided of inspection during service More

by s_zollicoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Aug 29, 2023 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Gillman Acura Team

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