Gillman Acura of North Houston

Everyone was very nice and helpful, especially my salesman with helping me pick out the best car for me. salesman with helping me pick out the best car for me. More

The dealership is clean, friendly, very professional and cares about their customers, their concerns regarding their vehicles cares about their customers, their concerns regarding their vehicles More

Getting the information of the time they started work on my vehicle till it was completed. List of items that need attention. my vehicle till it was completed. List of items that need attention. More

Omar was great and I had great service with everyone . I LOVE GILLMAN ACURA! Forever I LOVE GILLMAN ACURA! Forever More

Great customer service from Raejean N. Service Consultant. She kept me informed about the status of my vehicle Service Consultant. She kept me informed about the status of my vehicle More

Incremento de ingresos a Mariela. ,me atendió genial,se lo merece,hurraa genial, gracias por todo. ,me atendió genial,se lo merece,hurraa genial, gracias por todo. More

The Service Department employees treated me like I was part of the family. Everyone was very polite. part of the family. Everyone was very polite. More

The staff is always very efficient and friendly. I'm very pleased with the service. I'm very pleased with the service. More

Everyone was very nice and very knowledgeable. Second time i have bought from Gilman and would do it sgakn Second time i have bought from Gilman and would do it sgakn More

This was the worst car buying experience I’ve ever had. I did make sure to do my research. I looked for almost three months for a dealership and a car I wanted. I finally found both (that I thought were gr I did make sure to do my research. I looked for almost three months for a dealership and a car I wanted. I finally found both (that I thought were great). First off, I didn’t want any extras in my cost. Somehow, a $400 windshield repair was put in last minute and sent to my bank. When I asked my sales lady about the hatch and why it wouldn’t close, I was told it was a setting that I didn’t have turned on. She assured me that it worked at the dealership. The struts to the hatch were rusted. I have a hard time believing that “just happened when I got it” I asked to see the checkpoint list, and it still hasn’t been sent to me. I had to take the car in to a different dealership to finally get answers. I’ve called to speak with a manager, and I never get a call back. The key fob is not working, and it was not working properly when I got it. I was told it is the battery. I replaced the battery. Still-nothing. The other dealership informed me it’s probably a mechanical issue. I called Gilman Acura again to ask for the paperwork to see the checklist the car went through, and no one has called me back. If I could give this dealership a zero, I would. Horrible customer service and ethics. I hope no one else ever has to deal with this dealership. More