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Gillman Acura of North Houston

Houston, TX

Overview
Reviews
4.9
1,236 Reviews
Call Dealership (281) 821-1100
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18002 Interstate 45

Houston, TX

77090

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Showing 1,236 reviews

September 04, 2024

The service department is excellent and they ensure that you have the best experience that is possible. More

by 5472Daisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
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Sep 05, 2024 -

Gillman Acura of North Houston responded

Daisy, we are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Team Gillman Acura, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Gillman Acura Team

September 03, 2024

Abigail explained everything also was very detailed as I was a first time car buyer More

by karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abigail
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Sep 04, 2024 -

Gillman Acura of North Houston responded

Congratulations on your new vehicle, Karen. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Abigail was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Gillman Acura Team

September 01, 2024

I am a return customer with April and experienced Patrick’s assistance this time. It was a fun no pressure experience. I do not live close by the dealership but continue finding myself here as servic More

by ourfam2013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April Porter, Patrick Kappel, Gillman Acura
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Sep 04, 2024 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Gillman Acura Team

August 31, 2024

Awful. After looking at a vehicle on a Saturday I left a deposit to hold the vehicle for sale at their insistence. When their finance department could not More

by CMCKAY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gillman Acura
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Sep 03, 2024 -

Gillman Acura of North Houston responded

The behavior you described does not align with our team's values, and we would sincerely appreciate more information regarding your experience. Unfortunately, based on the name you have provided on this post we are unable to find any customer information in our system or a visit to our location. So, if you would please, reach out to me directly I would be happy to discuss this further with you. Sincerely, Marla Cardenas mcardenas@teamgillman.com 832-513-4844

Sep 03, 2024 -

CMCKAY1 responded

You know who I am. I did not hide my name. You know what you did. If there is any doubt in your mind ask my sales lady Bibiamira Abdulhalim. She lost a sale too. I am 99% sure she was not involved in selling this vehicle to another customer. If she was she deserves an Academy Award for acting. What’s done is done. I get it you want to net the most profit possible on a sale so a finance customer wins every time. You should return a customers deposit before you sell to somebody else though. And don’t lie about not “running” a credit card for a deposit when you know you did

August 31, 2024

Very nice experience. Sales team was easy to work with and very knowledgeable. Left with the perfect car for me! More

by Patty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jana, Gillman Acura
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Sep 04, 2024 -

Gillman Acura of North Houston responded

Patty, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Team Gillman Acura. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Gillman Acura Team

August 30, 2024

Very professional. Quick service. Pleasant staff. Comfortable waiting area. Went above and beyond my expectations More

by Foto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Report | Print
Sep 04, 2024 -

Gillman Acura of North Houston responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Team Gillman Acura! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Gillman Acura Team

August 29, 2024

As a long time customer of Gillman and Paul Thomas, I was very pleased with their loyalty and help.working with Ray and Andy was smooth and very professional. I will be back and continue to refer others. More

by johndavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul , Ray Andy, Gillman Acura
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Aug 29, 2024 -

Gillman Acura of North Houston responded

Thank you for leaving this remarkable feedback, John. We appreciate your comments and are happy to hear that Paul, Ray, and Andy were able to meet your needs. At Team Gillman Acura, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Gillman Acura Team

August 28, 2024

Sales,Service,parts and Body Shop are experts in their fields. They go beyond just doing their jobs. More

by Harpmeister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Aug 28, 2024 -

Gillman Acura of North Houston responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Gillman Acura Team

August 26, 2024

Excellent handling of a major recall, loaner vehicle much appreciated and our SUV returned in mint condition. More

by Phil_N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Report | Print
Aug 27, 2024 -

Gillman Acura of North Houston responded

Phil, it’s great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Gillman Acura Team

August 19, 2024

Everyone was very helpful and professional. Everyone went above and beyond to get the car we was asking for. Thanks to everyone involved. More

by Casanover773
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bibi Abdulhalim , Gillman Acura
Report | Print
Aug 19, 2024 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Gillman Acura Team

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