Gillman Acura of North Houston

I love Acura vehicle and would not let any other auto body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even worse than others. I brought my 2004 Acura TL to their body shop for the keyed damage all around my vehicle and came out the paint was not matched with the skirt and front & back bumper. The paint is a lot thiner than the original and get chipped easily. They are a big rip-off service department!!!! DO NOT TAKE UR ACURA TO THEM! More

I love Acura vehicles but despise this dealership. The salesman who sold me my vehicle was rude, and after this "barely used" sedan developed serious issues, he refused to hear my entreaties, insisting in salesman who sold me my vehicle was rude, and after this "barely used" sedan developed serious issues, he refused to hear my entreaties, insisting instead that the car was perfect on the lot. He sent me over to service where they also ignored me and told me to screw off, that I was just a troublemaker. Apparently, these didn't read the 22 TSB's issued since 2006 to deal with the defective parts in my vehicle that emerged after just a month of light municipal use. The Acura/Honda service database documents these problems and while I got most of them fixed at another dealership under warranty, I wonder why the salesman was so ignorant as to not know the vehicle would develop 14 separate mechanical and electronic issues after just 200 miles of driving around the mean streets of suburbia. He also lied when he assured me that this vehicle was "perfect" because they do a rigorous "50-point" or what not inspection before selling. Solution? I finally just drove (or towed my car, rather) to another Texas Acura dealer and they handled the problems, no questions asked. Their service department was sympathetic and told me every single one of my problems was documented in the Honda system--in fact, they showed me the TSB documents, and pinpointed why each emerged. They were disappointed that Gillman couldn't do something as basic as an alignment check, clutch test, chassis inspection, weld repairs, brake inspection, etc. before marketing this car to me as "basically new." Without warranty, the total vehicle repairs would have cost me almost $2000. But my new dealer was sympathetic, and managed to get Acura corporate to cover all repairs under warranty. Acura also told me this is not the first time they received a complaint about sales or service from Gillman. Sigh. There are some great Acura dealerships around Texas, but this is not one of them. Shame, too--I always buy Acura. I'm going to make sure they scam as few people as possible from now on. Good job, Gillman, now you've got an online campaign against you. Watch out for a nice website with your name on it, soon. More

I brought my 2002 but less than 2 years old RSX to Gillman for the Texas inspection as I moved to TX from out of state. I told the service employee a few times that the car was less than 2 years old, Gillman for the Texas inspection as I moved to TX from out of state. I told the service employee a few times that the car was less than 2 years old, yet they still performed the unnecessary $40 inspection instead of the $14 inspection. Although every person at the dealership was extrememly friendly (maybe it's just a Texas thing), I will be taking my car elsewhere for service. More