Gillman Acura of North Houston

I was contacted by my wife about a week ago in regards to buying a new vehicle. I knew she had her hear set on the Acura TL so I began looking online at Acura dealerships near our home. I found Gillman Acura buying a new vehicle. I knew she had her hear set on the Acura TL so I began looking online at Acura dealerships near our home. I found Gillman Acura was about 10 miles away so I decided to call and and get prices. When I first called I began dealing with a salesman that did not seem to be very interested in helping me. He was slow to respond to my email and every time I tried to call him I got his voice mail. Normally this would not have been that big of deal however I work in Afghanistan and because of the time difference I was only able to deal this issue for a short time. After 3 days of playing phone tag I was just about ready to give up on buying a car from Gillman Acura. I informed my wife of the problems I was having and she asked that I try one more time with a different salesman so I did. That is when I when I began dealing with Raheem. I explained to him I was interested in getting an Acura TL for my wife and I explained to him the trouble I had with the previous salesman. He apologized several times for the previous salesman and began walking me though the process in buying a vehicle. He understood that I worked overseas and was quick to provide and answer to every question I had. Raheem was able to set up the entire sale over the phone so all my wife had to do was go in, sign papers a drive off with her new vehicle. Raheem along with the Finance Department were a great help and I would recommend this dealership to anyone looking to buy a car. More

Hassan provided an excellent service so he made the purcharse a great experience. He was clear and very helpful from start to finish. A temporary manager (I do not recall his name (he is an asian guy)) purcharse a great experience. He was clear and very helpful from start to finish. A temporary manager (I do not recall his name (he is an asian guy)) did not want to fixed the broken rearview mirrow, even knowing that the full time manager promised me to fix that the day before. Hassan helped me on this and finally the mirrow was repaired. More

Im so disappointed from this body shop, I have been dealing with GillmanAuto group of companies for over 5 years now and I never had a single problem with them until today. I thought this kind of custo dealing with GillmanAuto group of companies for over 5 years now and I never had a single problem with them until today. I thought this kind of customer service never exists on Gillman Companies until June 29,2010 . I thought I made the best choice selecting Gillman Collision at North to do the repair of my car but unfortunately when i dropped my car the customer service was missing and I personally experienced the followong, All the employees were not smiling Khaila, Megan and specially Karen the Manager Randy was very helpful in the begining until I picked up my car and the shocker begins, there was over spray all over my car, left parklight was not working. I came back the next day and brought to there attention and they even denied it telling me that theres no way my car can get overspray but Hello !!! my car did'nt go anywhere it was sitting and waiting to be repaired inside your shop for 13 working days 3weeks including weekend and front front and fender got painted, now you tell me thers no way it will get oversprayed. Now July 21,2010 Im still waiting for the Randy the Manager to call me and tell he's going to do to my car... More

I love Acura vehicle and would not let any other auto body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even worse than others. I brought my 2004 Acura TL to their body shop for the keyed damage all around my vehicle and came out the paint was not matched with the skirt and front & back bumper. The paint is a lot thiner than the original and get chipped easily. They are a big rip-off service department!!!! DO NOT TAKE UR ACURA TO THEM! More

I love Acura vehicles but despise this dealership. The salesman who sold me my vehicle was rude, and after this "barely used" sedan developed serious issues, he refused to hear my entreaties, insisting in salesman who sold me my vehicle was rude, and after this "barely used" sedan developed serious issues, he refused to hear my entreaties, insisting instead that the car was perfect on the lot. He sent me over to service where they also ignored me and told me to screw off, that I was just a troublemaker. Apparently, these didn't read the 22 TSB's issued since 2006 to deal with the defective parts in my vehicle that emerged after just a month of light municipal use. The Acura/Honda service database documents these problems and while I got most of them fixed at another dealership under warranty, I wonder why the salesman was so ignorant as to not know the vehicle would develop 14 separate mechanical and electronic issues after just 200 miles of driving around the mean streets of suburbia. He also lied when he assured me that this vehicle was "perfect" because they do a rigorous "50-point" or what not inspection before selling. Solution? I finally just drove (or towed my car, rather) to another Texas Acura dealer and they handled the problems, no questions asked. Their service department was sympathetic and told me every single one of my problems was documented in the Honda system--in fact, they showed me the TSB documents, and pinpointed why each emerged. They were disappointed that Gillman couldn't do something as basic as an alignment check, clutch test, chassis inspection, weld repairs, brake inspection, etc. before marketing this car to me as "basically new." Without warranty, the total vehicle repairs would have cost me almost $2000. But my new dealer was sympathetic, and managed to get Acura corporate to cover all repairs under warranty. Acura also told me this is not the first time they received a complaint about sales or service from Gillman. Sigh. There are some great Acura dealerships around Texas, but this is not one of them. Shame, too--I always buy Acura. I'm going to make sure they scam as few people as possible from now on. Good job, Gillman, now you've got an online campaign against you. Watch out for a nice website with your name on it, soon. More

I brought my 2002 but less than 2 years old RSX to Gillman for the Texas inspection as I moved to TX from out of state. I told the service employee a few times that the car was less than 2 years old, Gillman for the Texas inspection as I moved to TX from out of state. I told the service employee a few times that the car was less than 2 years old, yet they still performed the unnecessary $40 inspection instead of the $14 inspection. Although every person at the dealership was extrememly friendly (maybe it's just a Texas thing), I will be taking my car elsewhere for service. More