Gillman Acura of North Houston

Our salesperson was outstanding. There seemed to be a shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were knowledgable and answered all questions satisfactorily. We would recommend this dealership, and we intend to keep our maintenance work base here. Will most likely purchase vehicles here in the future. More

Just a note to let you know how much I appreciate the exceptional service experiences I've consistently received from Rick Cessna, Shawn Smith & Ron Mascardo over the last 10 years. We purchased our 3.2 exceptional service experiences I've consistently received from Rick Cessna, Shawn Smith & Ron Mascardo over the last 10 years. We purchased our 3.2 TL from Gillman in 2001 and these 3 individuals have helped keep my car performing like new through 170K miles. From accommodating emergency appointments, loaner cars, quick service turnarounds and unparalleled integrity, these guys are such a pleasure to deal with. It's said that a great price may get you in the door but exceptional service keeps you coming back. This couldn't be truer than with these guys on the Gillman Acura North Houston Service Team. For years, Rick, Shawn & Ron have taken exceptional care of my car (and me!) and confirmed in my mind that a Service Department staffed with qualified and high integrity individuals does exist in the auto business... It is possible to find one, just head on over to Gillman Acura of North Houston.. Just ask for Rick, Ron or Shawn.. Thanks a million guys for doing the right things, the right way.. More

We had a wonderful experience in sales and service. Zack was a true professional. No pressure sales approach, just knowledgeable and kind. Once we decided to buy the car, the process was efficient and painl was a true professional. No pressure sales approach, just knowledgeable and kind. Once we decided to buy the car, the process was efficient and painless. We decided to get some extra service work done on the car as it was uncertified b/c of it's mileage. Shawn was our designed service representative. He impressed us w his honest approach and sincere desire to make sure we were taken care of. We have had multiple conversations and visits to gillman dealership and we have been greeted with respect and kindness. We will continue to bring our Acura tl in for service to this dealership and will happily and eagerly recommend this group to our colleagues and friends. This will b our first of many purchases we make here. Sincerely. More

A special thanks to Mr. Drummond and Mr. Buenos. We appreciate the extra effort you took in helping us and making this purchase pleasurable, from a quickly response via internet to a completed sale. M appreciate the extra effort you took in helping us and making this purchase pleasurable, from a quickly response via internet to a completed sale. Mr. Drummond took the time to address our concerns and ensure us that he appreciated our business. Mr. Buenos was thourough in explaining our purchase. Will definitely refer your dealership to others. More

We have been dealing with Gillman Acura for 21 years. They always treat us like they value us as customers. Rick is an outstanding service adviser who is always honest with us regarding our service needs They always treat us like they value us as customers. Rick is an outstanding service adviser who is always honest with us regarding our service needs. The same technician, Mike, always works on our cars. We value Mike's and Rick's expertise so much that we have our Honda Pilot, in addition to our Acura, serviced at Gillman. We are always offered a loaner if needed. The overall experience at Gillman Acura is always good. We drive our cars for quite a while, so service is very important to us. More

Mohammad gteeted us with a smile and a very friendly and courteous manner. He listened to our requirements and assisted us with finding a vehicle that was right for us since we were not sure of what we want courteous manner. He listened to our requirements and assisted us with finding a vehicle that was right for us since we were not sure of what we wanted. He introduced us to his manager, Charles, who assisted us with financing and getting a good pricing on the car. The two of them together make a great team and provided us with a great experience. My wife and I are very pleased with our car and with the service we received. We would like to say "Thank you" for all the help they gave us. Jenard and Shirley Johnson More

The sales person was very responsive to our questions and desires concerning the vehicle we were looking for. She was also quite thorough in explaining the various features of the vehicle we purchased. The desires concerning the vehicle we were looking for. She was also quite thorough in explaining the various features of the vehicle we purchased. The finance manager was very persistent, without being overbearing, to arrange financing that was agreeable to us. This purchase was a great overall experience! More

The reason why I gave such low ratings is because, I have never experienced such horrible customer service in my life. I visited before with quite the same experience, thinking they would have changed their never experienced such horrible customer service in my life. I visited before with quite the same experience, thinking they would have changed their way. Well, they didn't. My first experience, when my son and I went looking for a car. I hoped to get him a(n) Acura TL, used of course. When we first arrived, no one greeted us, no one sought to ask if we needed any type of help, I had to search for a salesman. He found us a TL 04, saying it was in great shape, and has never been in any kind of accident. That's not what my son or I saw. It had scratches, deep ones, and impressions on the bumper as if a car rear ended it. it also had black paint gummed over some scratches, something you would see a dealer do. We asked for the price and he said, " $14,500," then I asked for the internet price on the car, because, well, that's where it was found. He probably thought I was born yesterday, and said " We don't have internet prices. Here at Gillman we offer the best price, the best price! A no haggle deal! " But I contested to that, and told him "Sir, I found this car online, for this car dealer ship. It said the internet price was at 13,000." He then seemed a little aggravated with me, he began to give no attention, giving a vibe of annoyance. While my son was looking at the car he walked away, and never returned. We went searching, and asked around, and everyone seemed to give little care. After that incident, waiting more or less than two weeks, we returned. A little different, we were greeted by a salesman, but this time were taken to a different salesman. I have to say, Im kind of in shock. How can a Acura Dealer have hired such arrogant salesmen, as if they are the ones with the money. The salesmen we were greeted with was nice, at first. He did the little routine, asking us how our day is, and what not. I felt a little confident, "We were going to get what we want to day." I felt like I had to reward my son, he proved to me that he deserves this car, making straight A's, taking advanced placement classes;AP. I wanted to give my son what I could have never gotten when I was young, something, when I was a kid, would find insane! I asked the man if I could look at the Acura TL Type-S 2007, he looked at me, gave a grin. He asked me in a condescending way "Do you even have the money to buy the car?"In shock I was, "What do you mean? I'm asking to see the car, aren't I?" He replies " Anyone can ask for a car," and looked at me from toe to head. I was dressed in my work clothes, not attractive. He seemed to think just the way I dressed I could not happen to have money. I replied to the arrogantly remark, "Sir. What are you doing, you have no right to talk in that kind of way." He started to ask, "are you going to buy the car?" "Do you have the money on you?" At this point Im looking around in total disbelief, I cannot explain to you how this man was making me feel. How he was making my son feel, how he was disrespecting me in-front of my son, I began to say "Sir, you go take me out to that car, or get me your manager." I swear to you, everything that happened from when I entered felt like a dream, this could not have been real. My son aggravated, went to look for another salesman, and to complain about how we were being treated, they seemed to not care, not one bit. The only thing they all said was, "well, sir its a very nice car, and they go fast, so we look for serious buyers." "Was I not a serious buyer? Did I not explain my self to that man? Do I not look like a serious buyer? Hopefully at this point you feel a little bit of reality, to what you are doing." I told the man, and the asian salesman. I wish I could remember the name of the man, once I do I will post it on here. I tell you people, no should never have to deal with such horrible customer service. I wish no one will experience what I have. It's been branded onto my memory. If you can, I say try another dealership. Thank you, and for those who actually read this, I hope you didn't experience what I did. Good day. For that I give a 1 to customer service. a 1 for quality of work, a 1 for overall experience, and a 1 for price, the man didn't even know the internet price. More

The sales representative was very friendly and committed to getting me in the right car at the right price. This is my 5th experience with Gillman Acura and they have all been great experiences. Thank you to getting me in the right car at the right price. This is my 5th experience with Gillman Acura and they have all been great experiences. Thank you very much for all of your attention and support! More

The general manager and finance manager was very helpful. I look forward to purchasing another Acura in two years. I would definitely give them two thumbs up. The car is everthing my family expected. I will I look forward to purchasing another Acura in two years. I would definitely give them two thumbs up. The car is everthing my family expected. I will refer my co-workers to this dealership to purchase their next vehicle. More