Gillman Acura of North Houston

On Dec. 13 we had an appointment with Linda at 1:30 to complete and sign the papers for the purchase. We arrived at 1:30 and were told Linda was in a training session. The receptionist determined which fi complete and sign the papers for the purchase. We arrived at 1:30 and were told Linda was in a training session. The receptionist determined which financial rep had our paperwork, but we had to wait almost 20 minutes, making us late for a doctor's appointment at 2:30. He also prepared all the paperwork for a cash purchase vs. a finance purchase and had to redo much of the paperwork, taking even a bit longer. I don't recall the name of the financial rep. On Dec. 18 we arrived to pickup our new vehicle at the agreed time with Linda. On arrival, the receptionist paged Linda and we waited in the coffee lounge. After waiting over 15 minutes, we left and told the receptionist we would return after running some other errands and would call when we were on our way back to the dealership. Linda later told us she was in her office waiting for our arrival and never heard the page. You may want to revisit your process for notifying your staff when customers arrive. More

Shannon went out of his way to show us an RDX which had just come off lease and posted to the Internet, and he had Jeff from Service explain what they would be doing to CPO the SUV. He made my wife and da just come off lease and posted to the Internet, and he had Jeff from Service explain what they would be doing to CPO the SUV. He made my wife and daughter very comfortable and let my daughter, who is 16 and just received her license, do the test drive and explained everything to her. A really great experience with an obvious top salesman. I wasn't planning on buying an extended warranty but Louis, without any pressure really, explained the benefits and good price so I changed my mind and went ahead. Very nice folks all around. More

I love my car! Thank you to everyone who worked so hard to get me the financing and the price point I was looking for. The service at this dealership is outstanding, I will never go to any other acura dea to get me the financing and the price point I was looking for. The service at this dealership is outstanding, I will never go to any other acura dealership! I will tell everyone looking for a car to go thru Raheem!! More

I had a 2008 Acura RDX and wanted to see if I could get a newer SUV at good rate and price. I got a Silver RDX and it is really nice. I hope I get the same kind of special care that I have with my 2008 RDX. newer SUV at good rate and price. I got a Silver RDX and it is really nice. I hope I get the same kind of special care that I have with my 2008 RDX. The car is fun to drive and it meets up to why I need a SUV. More

Everything was great, the buying process, the customer service during the entire buying process was best I have experienced; Raheem was the best salesman I have dealt with. The problem started after the service during the entire buying process was best I have experienced; Raheem was the best salesman I have dealt with. The problem started after the buying process, my Acura MDX had a broken part which has been ordered and to get information on when the part will arrive is impossible, it is just too hard to get a phone call or email message reply from Sales persom. Also, my certified ACURA MDX just had an oil pressure switch issue; two weeks after buying the car so bringing the car in for service. First Honda/Acura vehichle that has had a problem 2 weeks after buying, very depressing. As an owner of a luxury vehicle I thought I would get a response to communication from your dealership and not have to call a numerous times to get an answer. This is my second vehicle from Gilman, I am definately going to think twice next time before buying from you. More

I had been to another Acura dealership to test drive and negotiate a deal over 6 months ago. I found the experience at Gillman to be much more positive and the staff was extremely helpful and easy to work negotiate a deal over 6 months ago. I found the experience at Gillman to be much more positive and the staff was extremely helpful and easy to work with. I couldn't have asked for a better experience! More

The sales experience was great and Mike, our salesman, was outstanding. We were also very impressed when we decided 2 days later to put additional monies down, that they were able to re-do the sales cont was outstanding. We were also very impressed when we decided 2 days later to put additional monies down, that they were able to re-do the sales contract. Thanks so much for doing that. The only issue I had was when I brought the car back in for the accessories to be added. The loaner car was filthy and smelled of smoke was the first thing I noticed. Then, when I came back later that day to pick up my MDX, I found that the all-season mats were just placed on top of the carpeted mats, which meant that they were not installed, which I paid for. When I went to get into my MDX, the 2nd row mat was not even installed, just thrown in the back. Jeff had to get the installer to come back and put it in the floor - which again, was not installed, just placed on top of the carpeted mats. The proper way would have been to remove the carpeted mats and place them in the back of the MDX and INSTALL the all-season mats the correct way. I did this myself when I got back home. More

I had communicated with Linda several time by phone and internet. She was very helpful, so when I made the decision to buy, I went there. There was a dealership that was about 5 miles closer, but her hel internet. She was very helpful, so when I made the decision to buy, I went there. There was a dealership that was about 5 miles closer, but her helpfulness led me to Gillman. I was very pleased!! More

We originally started our buying experience with another salesperson. When that salesperson had a prior commitment, he turned us over to Linda! We were very grateful to have Linda as our salesperson. Bei salesperson. When that salesperson had a prior commitment, he turned us over to Linda! We were very grateful to have Linda as our salesperson. Being new to the dealership, Linda jumped right in to answer all our questions; if she didn't know the answer, she didn't hesitate to ask Hal for assistance. Hal was very helpful to Linda and to us; he even showed us his car and we ordered many of the same accessories! Dave was the most efficient financial officer we've dealt with in buying a car - straightforward and explained all the matters thoroughly. These three exhibited great teamwork in helping us purchase our new car! Our daughter also bought a car on the same day and experienced the same level of service. We look forward to continued great service! Virginia and David Burrows More

Car that I held with a deposit on my credit card was sold, but having the loaner car was nice as was the fact that the car was delivered to our house. The finance at this dealership was also a nice expe sold, but having the loaner car was nice as was the fact that the car was delivered to our house. The finance at this dealership was also a nice experience, the whole process was very simple and easy. More