Gillman Acura of North Houston

The reason why I gave such low ratings is because, I have never experienced such horrible customer service in my life. I visited before with quite the same experience, thinking they would have changed their never experienced such horrible customer service in my life. I visited before with quite the same experience, thinking they would have changed their way. Well, they didn't. My first experience, when my son and I went looking for a car. I hoped to get him a(n) Acura TL, used of course. When we first arrived, no one greeted us, no one sought to ask if we needed any type of help, I had to search for a salesman. He found us a TL 04, saying it was in great shape, and has never been in any kind of accident. That's not what my son or I saw. It had scratches, deep ones, and impressions on the bumper as if a car rear ended it. it also had black paint gummed over some scratches, something you would see a dealer do. We asked for the price and he said, " $14,500," then I asked for the internet price on the car, because, well, that's where it was found. He probably thought I was born yesterday, and said " We don't have internet prices. Here at Gillman we offer the best price, the best price! A no haggle deal! " But I contested to that, and told him "Sir, I found this car online, for this car dealer ship. It said the internet price was at 13,000." He then seemed a little aggravated with me, he began to give no attention, giving a vibe of annoyance. While my son was looking at the car he walked away, and never returned. We went searching, and asked around, and everyone seemed to give little care. After that incident, waiting more or less than two weeks, we returned. A little different, we were greeted by a salesman, but this time were taken to a different salesman. I have to say, Im kind of in shock. How can a Acura Dealer have hired such arrogant salesmen, as if they are the ones with the money. The salesmen we were greeted with was nice, at first. He did the little routine, asking us how our day is, and what not. I felt a little confident, "We were going to get what we want to day." I felt like I had to reward my son, he proved to me that he deserves this car, making straight A's, taking advanced placement classes;AP. I wanted to give my son what I could have never gotten when I was young, something, when I was a kid, would find insane! I asked the man if I could look at the Acura TL Type-S 2007, he looked at me, gave a grin. He asked me in a condescending way "Do you even have the money to buy the car?"In shock I was, "What do you mean? I'm asking to see the car, aren't I?" He replies " Anyone can ask for a car," and looked at me from toe to head. I was dressed in my work clothes, not attractive. He seemed to think just the way I dressed I could not happen to have money. I replied to the arrogantly remark, "Sir. What are you doing, you have no right to talk in that kind of way." He started to ask, "are you going to buy the car?" "Do you have the money on you?" At this point Im looking around in total disbelief, I cannot explain to you how this man was making me feel. How he was making my son feel, how he was disrespecting me in-front of my son, I began to say "Sir, you go take me out to that car, or get me your manager." I swear to you, everything that happened from when I entered felt like a dream, this could not have been real. My son aggravated, went to look for another salesman, and to complain about how we were being treated, they seemed to not care, not one bit. The only thing they all said was, "well, sir its a very nice car, and they go fast, so we look for serious buyers." "Was I not a serious buyer? Did I not explain my self to that man? Do I not look like a serious buyer? Hopefully at this point you feel a little bit of reality, to what you are doing." I told the man, and the asian salesman. I wish I could remember the name of the man, once I do I will post it on here. I tell you people, no should never have to deal with such horrible customer service. I wish no one will experience what I have. It's been branded onto my memory. If you can, I say try another dealership. Thank you, and for those who actually read this, I hope you didn't experience what I did. Good day. For that I give a 1 to customer service. a 1 for quality of work, a 1 for overall experience, and a 1 for price, the man didn't even know the internet price. More

The sales representative was very friendly and committed to getting me in the right car at the right price. This is my 5th experience with Gillman Acura and they have all been great experiences. Thank you to getting me in the right car at the right price. This is my 5th experience with Gillman Acura and they have all been great experiences. Thank you very much for all of your attention and support! More

The general manager and finance manager was very helpful. I look forward to purchasing another Acura in two years. I would definitely give them two thumbs up. The car is everthing my family expected. I will I look forward to purchasing another Acura in two years. I would definitely give them two thumbs up. The car is everthing my family expected. I will refer my co-workers to this dealership to purchase their next vehicle. More

Love the Acura cars. Have had an MDX for 5 years with great experience and service at Gillman. The sales team at Gillman is top notch. The showroom, demos and drive answered all are questions with excel great experience and service at Gillman. The sales team at Gillman is top notch. The showroom, demos and drive answered all are questions with excellent detail information. Very professional, honest, and reliable. They really wanted to earn our trust and business. We look forward to an excellent relationship with the service team. More

Excellent service. Quick responses via email and phone. Extremely friendly. All the other reviews are true about Linda! She is down to earth, nice, and passionate about taking care of you from the moment y Extremely friendly. All the other reviews are true about Linda! She is down to earth, nice, and passionate about taking care of you from the moment you step into the lot. The team around her is also very quick and diligent to providing the best service and looking out for you! Finance was a breeze and pleasure, thanks to Louis. The sales manager (Hal) is all about making sure everything is set up to put less stress on the customer and making it as little hassle as possible throughout the whole process. I stepped in with full confidence that I would buy my vehicle Linda. Definitely a dealership that will see me coming in for new cars in the future! More

This is the fourth Acura we have bought and the third one we have purchased from Gillman. Joe has helped us each time and he could not be more honest or helpful. At no time did we feel pressured while making we have purchased from Gillman. Joe has helped us each time and he could not be more honest or helpful. At no time did we feel pressured while making our decision. Because of the exempleary service department and our advisor, Ron Mascardo, we would not consider using another dealership for service. After choosing the car we wanted the purchasing process was quick and efficient from start to finish. We plan to buy our next Acura from Gillman Acura. There is no need to go any other place. Jeff and Aletha Harris More

This was the easiest and least stressful car buying experience we have ever experienced. Everyone at Gillman's was friendly, courteous and helpful. Linda was especially helpful and made the experienc experience we have ever experienced. Everyone at Gillman's was friendly, courteous and helpful. Linda was especially helpful and made the experience fun. She was very knowledgeable about the car and provided us with outstanding service. Thanks More

Great experience. Great Sales person. Would recommend Raheem and Gillman to all / any friends interested in buying Acrua. Have called Raheem a couple of times for things and he is always ready to help me Raheem and Gillman to all / any friends interested in buying Acrua. Have called Raheem a couple of times for things and he is always ready to help me out and answer any of my questions. He's a rock star. More

I got the car I was looking for the price I wanted. The experience was good. Very friendly folks. Finance options were good. Got a better rate than my pre-approved loan. Nobody forced me to purchase any experience was good. Very friendly folks. Finance options were good. Got a better rate than my pre-approved loan. Nobody forced me to purchase any coverage that I didnt want. Very descriptive, answered all my questions. I am very impressed with Raheem. My friend referred me to this dealer as he also liked them. He had bought a car 1.5 years back from Gillman Acura of North Houston. More

My online buying experience with Raheem was incredible; - best I've ever experienced! He went above and beyond the call of duty to answer all my questions, send many additional photos, and even had some las best I've ever experienced! He went above and beyond the call of duty to answer all my questions, send many additional photos, and even had some last minute warranty work completed on the vehicle befor my arrival. He returned my rental car on my behalf, and had all of my paperwork finished in a timely fashion. - Treated me like I was his only customer! Great buying experience! More