Gillman Acura of North Houston

Never disappointed I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, know I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, knowledgeable, quick, clean, and courteous. Overall great work! More

Trust worthy service advisor!! I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to expla I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to explain what needs to be done to my "baby" and why. I never feel taken advantage of which is HUGE if you're a woman taking your car anywhere for work done. More

Service experience Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time and correct. If there were any issues I was called and notified and it was taken care of. What can I say but this is a great dealership with great service I would recommend to anyone. If you want good service and quality work visit this dealership you will not be disappointed. Ask for JEFF LIBERTORE. More

Acura Service I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a word on it. Mr Marcardo takes the time to explain the specifics about my car situatuion with patience and kindness. This is why I am still with Acura. More

The best service advisor ever works at Gillman Acura I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then the sale itself, although I feel like I was given a good deal on all three cars. I have been dealing with Ron Mascardo, a service advisor down at Gillman for almost 10 years now. And, besides the quality of the product this is why I continue to do business with Gillman Acura. He has always been the most positive and upbeat service advisor I have ever dealt with. He is always super helpful and knowledgeable about Acura's products. If the service that needs to be done inconveniences me and my hectic schedule in any way he will arrange a loaner car or whatever is needed to make my experience positive and stress free. Thank you Ron for all you do, and Thank you Gillman for having employees like Ron who really care. The first Acura I owned for over 10 years and it still ran and looked like it was new, this is because of the service it received at Acura, don't be fooled by cheaper service, you will get what you pay for. I would have kept this car another 10 years had it not been driven into a concrete barrier at 60+ miles an hour, and I am still here to talk about it, this is another reason to consider Acura, and Gillman Acura in particular. More

BEWARE OF THE DOG WORST DEALER EVER IN THE COUNTRY . MONTH AND A HALF AGO BOUGHT A USED CAR 2012 BMW X5, WHEN IT WAS DELIVERED TO ME THE NEXT DAY CALLED THEM AND TOLD THEM THERE IS ISSUES WITH MY CAR T . MONTH AND A HALF AGO BOUGHT A USED CAR 2012 BMW X5, WHEN IT WAS DELIVERED TO ME THE NEXT DAY CALLED THEM AND TOLD THEM THERE IS ISSUES WITH MY CAR THEY BLEW ME OFF,1 WEEK AFTER I BOUGHT IT HAD TO PUT NEW TIRES IN IT THEY GAVE ME 1K WHEN IT COST ME OVER $1400, 2 WEEKS AFTER TRANS WENT BAD HAD TO CHANGE IT BRAND NEW. NOW MY TRANFER CASE IS LEAKING AND THE DEALER HAS TO CHANGE IT, I HAVE ONLY PUT SO FAR ONLY LESS THEN 800 MILES ON MY CAR. MIND YOU THEY CLAMIED MY CAR WAS FULLY INSPECTED AND THERE IS NO ISSUES THAT I AM GETTING A VERY GOOD CAR IN GREAT CONDITION THEY WERE SWEET, VERY KIND THEY DECIEVE YOU INTO THINKING HOW GOOD AND HONEST THEY ARE DON'T LET THEM FOOL YOU LIKE THEY DID ME... PLEASE STAY AWAY BEWARE More

Wasted my time. Changed the price as soon as I walked out. I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, checked out the other 4 that are available in Houston and within my price range, and this is my last candidate. I got help from Paul, who was friendly, knowledgeable, and engaging. Nice guy, no complaints. By far the best sales guy I've dealt with this week. We took a test drive, went over the details of the car, and everything went great until we got to pricing. The online price was pretty much the same as every other one in town at that trim level but with higher miles. We went over the numbers, and I had a price in mind already that I knew was reasonable and competitive with my other top choice. I also had my trade-in appraised by Carmax the night before and I was willing to settle for less than that offer for the convenience of doing it all in the same place. I got my car with 2 miles on it. It's in near perfect shape, with every single receipt I've ever been given in the glove box. I'm only replacing it because of a back injury I suffered and I can't drive a small car anymore. When I made them my offer for the SUV, I was told it was impossible and that the internet price was as low as they could possibly go. I was also offered $3,000 less than Carmax offered me for my trade. Nowhere near what I'd hoped for and insulting - but I get it, that's how these things work. I told him it wouldn't work, and he went back and forth for at least an hour playing the "let me go see if my finance manager will accept your offer" and "are you sure you can't go $50 a month over your budget" game before I ran out of time and had to leave. An hour later I looked up the ad again to double check something, and THE INTERNET PRICE HAD BEEN LOWERED BY $1,000. They took $1,000 off the car that I spent an hour haggling on AS SOON AS I WALKED OUT. After telling me it was impossible. I called up Paul, and asked him what gives. He put me on hold, and couldn't give me any explanation when he came back. He told me it's normal and they update the prices on Fridays. Oops, it's Thursday. I told him that I'd like to come back so we could see what the APR would work out to, but that they needed to do the right thing on my trade since they wasted my entire morning. No deal. No negotiation on the trade at all. No explanation on the price change, or why I wasted my entire morning listening to them insist that I was being completely unreasonable - when the car was now within $500 of what I offered them. And of course it's the same story all over town. As long as everybody plays the same game, nobody has to go the extra mile. I swear it would be great to get a deal on a used car that I can feel good about - what's so hard about that?! More

My experience Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura. Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura. More

Sold Bogus Extended Warranty Coverage! Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive warranty the finance manager sold us! We are very disappointed in Gillman Acura! We were told one thing just so they could get us to purchase the car now when we need to us the warranties and such it isn't even close to what we agreed too! Guess we should have gotten every little detail in writing! We have tried contacting Chris Gillman the GM but cant seem to get a return phone call or follow up! More