Gillman Acura of North Houston

This was my first car purchase in a number of years. I have typically leased cars because I dreaded the car buying experience so much. I chose to go the internet sales route because I knew dealerships ty have typically leased cars because I dreaded the car buying experience so much. I chose to go the internet sales route because I knew dealerships typically had folks asigned to the internet sales. I had visited Lexus and Volvo prior to coming to Acura and did not enjoyed being bombarded or ignored when I walked in the showroom so it was a huge benefit for me to have someone to ask for. Wayne went above and beyond to make the car buying experience a GREAT one. One of my first cars I owned was a Honda Civic purchased in the early 90's from Gillman Honda in San Antonio. I remember that experience being very positive as well and it was nice to see that the service that Gillman continues to provide is exceptional. Though my initial visit took place later in the evening on a Wedneday the Wayne, Ray and Louis didn't rush a single step. I came back in on Thursday to finalize the deal with finance and enjoyed working with Doug. He was very well prepared for my questions. I must admit that I probably owe Louis an apology for being a bit short with him. I was not prepared for the finance talk that late in the evening so it caught me off guard. The auto industry is pretty challenging and I can imagine it's difficult to find good talent. Given the challenges of the business, varying customer needs and personalities it can be difficult for the consumer to have a positive car buying experience. Wayne mentioned that he is pretty new to the organization and I feel he's a great asset to your team. More

Everyone was very helpful. I felt like I was treated very well. Would recommend a friend to buy there! From sales to finance, ( Luis ), I thought the whole process was very smooth and pleasant. The service d well. Would recommend a friend to buy there! From sales to finance, ( Luis ), I thought the whole process was very smooth and pleasant. The service department seems friendly and I will bring my car thier for future service requirements. Thanks Everyone! More

As near a perfect experience as one can have buying a car. I have been a Gilman customer since 2001 and they never cease to amaze me. Professional, yet friendly, a feeling of family. The whole sales te car. I have been a Gilman customer since 2001 and they never cease to amaze me. Professional, yet friendly, a feeling of family. The whole sales team was wonderful and I know I can safely buy there, since the service team is A #1. I whole heartedly recommend them to anyone looking for the right combination of value and professionalism, but with a feeling of family. More

Our salesperson was outstanding. There seemed to be a shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were knowledgable and answered all questions satisfactorily. We would recommend this dealership, and we intend to keep our maintenance work base here. Will most likely purchase vehicles here in the future. More

Just a note to let you know how much I appreciate the exceptional service experiences I've consistently received from Rick Cessna, Shawn Smith & Ron Mascardo over the last 10 years. We purchased our 3.2 exceptional service experiences I've consistently received from Rick Cessna, Shawn Smith & Ron Mascardo over the last 10 years. We purchased our 3.2 TL from Gillman in 2001 and these 3 individuals have helped keep my car performing like new through 170K miles. From accommodating emergency appointments, loaner cars, quick service turnarounds and unparalleled integrity, these guys are such a pleasure to deal with. It's said that a great price may get you in the door but exceptional service keeps you coming back. This couldn't be truer than with these guys on the Gillman Acura North Houston Service Team. For years, Rick, Shawn & Ron have taken exceptional care of my car (and me!) and confirmed in my mind that a Service Department staffed with qualified and high integrity individuals does exist in the auto business... It is possible to find one, just head on over to Gillman Acura of North Houston.. Just ask for Rick, Ron or Shawn.. Thanks a million guys for doing the right things, the right way.. More

We had a wonderful experience in sales and service. Zack was a true professional. No pressure sales approach, just knowledgeable and kind. Once we decided to buy the car, the process was efficient and painl was a true professional. No pressure sales approach, just knowledgeable and kind. Once we decided to buy the car, the process was efficient and painless. We decided to get some extra service work done on the car as it was uncertified b/c of it's mileage. Shawn was our designed service representative. He impressed us w his honest approach and sincere desire to make sure we were taken care of. We have had multiple conversations and visits to gillman dealership and we have been greeted with respect and kindness. We will continue to bring our Acura tl in for service to this dealership and will happily and eagerly recommend this group to our colleagues and friends. This will b our first of many purchases we make here. Sincerely. More

A special thanks to Mr. Drummond and Mr. Buenos. We appreciate the extra effort you took in helping us and making this purchase pleasurable, from a quickly response via internet to a completed sale. M appreciate the extra effort you took in helping us and making this purchase pleasurable, from a quickly response via internet to a completed sale. Mr. Drummond took the time to address our concerns and ensure us that he appreciated our business. Mr. Buenos was thourough in explaining our purchase. Will definitely refer your dealership to others. More

We have been dealing with Gillman Acura for 21 years. They always treat us like they value us as customers. Rick is an outstanding service adviser who is always honest with us regarding our service needs They always treat us like they value us as customers. Rick is an outstanding service adviser who is always honest with us regarding our service needs. The same technician, Mike, always works on our cars. We value Mike's and Rick's expertise so much that we have our Honda Pilot, in addition to our Acura, serviced at Gillman. We are always offered a loaner if needed. The overall experience at Gillman Acura is always good. We drive our cars for quite a while, so service is very important to us. More

Mohammad gteeted us with a smile and a very friendly and courteous manner. He listened to our requirements and assisted us with finding a vehicle that was right for us since we were not sure of what we want courteous manner. He listened to our requirements and assisted us with finding a vehicle that was right for us since we were not sure of what we wanted. He introduced us to his manager, Charles, who assisted us with financing and getting a good pricing on the car. The two of them together make a great team and provided us with a great experience. My wife and I are very pleased with our car and with the service we received. We would like to say "Thank you" for all the help they gave us. Jenard and Shirley Johnson More

The sales person was very responsive to our questions and desires concerning the vehicle we were looking for. She was also quite thorough in explaining the various features of the vehicle we purchased. The desires concerning the vehicle we were looking for. She was also quite thorough in explaining the various features of the vehicle we purchased. The finance manager was very persistent, without being overbearing, to arrange financing that was agreeable to us. This purchase was a great overall experience! More