Gillman Acura of North Houston

I am very disappointed with Gillman Acura in Houston, Texas. After traveling over three hundred miles to purchase a vehicle from Gillman Acura in Houston, Texas, I am sad to say that I am very disappoin Texas. After traveling over three hundred miles to purchase a vehicle from Gillman Acura in Houston, Texas, I am sad to say that I am very disappointed in my purchase, as well as the customer service that I received from this dealership. After purchasing my vehicle, I received a letter nine days later from General Manager, Chris Gillman stating that after purchasing a vehicle from Gillman Acura, would not be the end of their responsibility. Mr. Gillman also stated in his letter that Gillman Acura would complete my car buying experience by providing unprecedented levels of service, convenience, and personalized attention, which was not true for me, and stated not to hesitate to contact him, a sales consultant, or his service manager if I had questions or concerns. After receiving this letter from General Manager, Chris Gillman, I immediately contacted Mr. Gillman concerning issues with my vehicle. I left several messages for Mr. Gillman, but no return calls. Almost a month had passed, and yet no return calls from Mr. Gillman. This morning as I attempted to leave for work, my vehicle purchased from Gillman Acura would not start. I haven’t even made my first payment on the car. I realize that I purchased this vehicle as is, but to not start before making my first payment is questionable. Was this vehicle fully inspected before selling, or was I just told that it was? I took my battery to an auto facility to be checked, only to find out that the battery had a dead cell. I have not driven the car over six hundred miles, with over three hundred of the miles included in the travel from Houston to Lancaster. As of today, I have only had the vehicle less than thirty days. I priced a new battery, which is around $164.00 plus tax. I should not have to spend this amount before making my first car payment. I contacted Mr. Gillman to discuss my current and previous concerns, only to be forwarded to Sales Manager, Greg Densmore. What a mistake! In my opinion, this guy is in desperate need of customer service skills, and is not a man of his word. He doesn’t believe in the customer is always right. After speaking with him and addressing my concerns, he became very argumentive. Instead of offering a resolution to my concern, he offered to buy back my vehicle. I asked him a question about the buy back process, and he withdrew his offer to buy back my vehicle, and disconnected the call, which was in very bad taste, and totally unprofessional. Well the apples doesn’t fall far from the tree, because I contacted General Manager, Chris Gillman again to discuss my concerns and to inform him of the offer and treatment that I received from his Sales Manager, Greg Densmore, while Greg had already got to Mr. Gillman to express his actions before my phone call to Mr. Gillman. Mr. Gillman’s actions were identical to his Sales Manager; and in my opinion, he is also in need of customer service skills. Mr. Gillman stated that weeks had passed, and accused me of doing damage to my own vehicle, not accepting the fact that I had previously contacted him and left several messages. His reply was that he never received any of my messages, which I believe to be untrue. Mr. Gillman stated that he had no proof of my concerns, but yet offered to buy back my vehicle. After accepting his offer to buy back my vehicle, he reverted his offer to buy back my vehicle. Mr. Gillman concluded that he will not make good on my purchase, and refused to make any repairs or replacements. I found his attitude to be very unprofessional, and he also disconnected the call without notification as well. I find my experience with Gillman Acura to be totally unprofessional, not a dealership that cares about their customers, does not mind deceiving customers, and does not care about the reputation of the dealership. I will never travel that many miles to purchase a vehicle, and I most certainly won’t purchase from any Gillman Dealership. I just wanted to share my car buying experience with you, so that you will be aware of the possible treatment you could receive from Gillman Acura in Houston, Texas. Lemon law Lemon laws are American state laws that provide a remedy for purchasers of cars and other consumer goods in order to compensate for products that repeatedly fail to meet standards of quality and performance. Although there may be defective products of all sorts ranging from small electrical appliances to huge pieces of machinery, and there is even a "puppy lemon law," the term "lemon" is generally thought of as applying to defective vehicles such as automobiles, trucks, SUV's, motorcycles, etc. These vehicles and other goods are called "lemons." The federal lemon law (the Magnuson–Moss Warranty Act) was enacted in 1975 and protects citizens of all states. State lemon laws vary by state and may not necessarily cover used or leased cars, and other goods. The rights afforded to consumers by lemon laws may exceed the warranties expressed in purchase contracts. Lemon law is the common nickname for these laws, but each state has different names for the laws and acts. There are two types of warranties. Express warranties are usually statements in writing such as those provided by the manufacturers in Owner's Manuals and other written sales or advertising materials, or by a sample or model. Implied warranties are broader in scope and assure consumers that the retail product would meet certain minimum standards of quality whereby the product is fit for use for the purpose intended. In each type the manufacturer assumes the liability and responsibility to correct the defect or to repurchase or replace the product. Federal lemon laws cover anything mechanical. The federal lemon law also provides that the warranter may be obligated to pay the prevailing party's attorney in a successful lemon law suit, as do most state lemon laws. More

Back in march, my girlfriend and I visited the dealer to purchase a used vehicle for her and trade out of her old one, the inventory was great and prices seamed to be so cheap that we thought this was going purchase a used vehicle for her and trade out of her old one, the inventory was great and prices seamed to be so cheap that we thought this was going to be a great experience. It wasn't. We found a vehicle and she fell in love with it, a 2009 VolksWagen Tiguan SEL it had everything she wanted and was in our budget. So we left because she wanted to think about it. Well After multiple texts and 6 Phone calls from George Hobbs(our dealer) And him telling us that there were 3 other people looking at the car and one person had put in an offer we rushed back to the dealer the next day only to find out no one had been looking at it, he was just eager to make a sale. So we decided to put in offer in... And then it was just downhill from there. My girlfriend had been pre-approved through her credit union for an auto loan and the interest rate was to good to beat. My girlfriends Pre-Approval was for a set amount and we could not go over. Even after explaining this to the dealer he tried to trick my girlfriend into filling out a loan application by covering up what the document was, thinking we wouldn't read it. So after that was settled we moved on, then that's when all the hidden fees came to surface, making the vehicle almost $1200 more and that's not including taxes. After Fighting with him for a good hour on price we finally settled for an out the door price. He handed us the keys to the vehicle and saying we needed to come the next day to sign the papers because the finance manager was out for the day, he didn't show us any papers on the final price and asked for NO signatures. So the next day when we went to sign the papers, we were in the room, the finance manager, sales manager, and George Hobbs. They handed her the papers with the price and it was NOT what we discussed and agreed on the day prior. When we tried to explain to the Sales and Finance manager that the price was incorrect George Hobbs Called us lairs and said that we didn't know what we were talking about. He later shot himself in the foot by saying that he did agree with us on the price but after reading the Pre-Approval letter from her credit union she was allotted more for fees so he re-did the paper work after we left. Upon hearing this we told the sales manager he needed to fix this, then George Hobbs left the room and returned with my girlfriends old car key, handed it to her and said he didn't need the sale, then looked at the sales manager and asked where the window sticker was for the Tiguan so he could put it back out on the lot. Well thankfully the sales manager took control and the price was corrected. So we left and enjoyed the vehicle. And then in mid June My Girlfriend was driving her car home on a back road going 30mph and the vehicle started to smoke, so she stopped the car and got out and within minutes her car was completely in flames. So even after all the trouble we went through it wasn't worth it. She loved her car and had to sit on the side of the road and watch her vehicle burn to the ground. Needless to say we will not be returning to Gillman and we certainly will not be referring anyone there either. More

The manager took my concerns very seriously and with the help of a new salesman and an amazing finance manager, we ended up with two new Acuras! Thank you for clearing up our misunderstanding and making thi help of a new salesman and an amazing finance manager, we ended up with two new Acuras! Thank you for clearing up our misunderstanding and making things right. We feel much better and look forward to building a relationship with this dealership. More

I recently helped my grandmother purchase a 2014 Acura RDX. I had been working with another Acura dealership in the area, trying to get a great deal, and continuously felt like I was getting the run-aroun RDX. I had been working with another Acura dealership in the area, trying to get a great deal, and continuously felt like I was getting the run-around and poor customer service. Upon calling Gillman Acura, I spoke with the Sales Manager, who within 30 minutes was able to give me an excellent deal for a brand new 2014 RDX. Fortunately, the great service continued when my grandmother and I visited the dealership to complete the paperwork, and purchase the vehicle. We had the pleasure of working with Gary, who made it a point to be as helpful as possible, going above and beyond in explaining every aspect of the vehicle. All in all, Gillman Acura deserves more than 5/5 stars for being so easy to work with, and so customer-oriented. It was a pleasure working with them! More

My name is Chris Fairchild and I took my mother in to visit Gillman Acura of North Houston to buy a new Acura RDX. From the moment we got to the lot I was greeted by a salesman named Gary Gaind and I sta visit Gillman Acura of North Houston to buy a new Acura RDX. From the moment we got to the lot I was greeted by a salesman named Gary Gaind and I stated to him that I was there to purchase an Acura RDX. I told him that I am a straight forward guy and don't like dealing with salesmen because of all the haggling you have to do to get the best price for a vehicle. He said he understood and asked which RDX I wanted to test drive and he went and got the keys, my mom loved the car and wanted it. He said here at Gillman we want to please our customers and said he would be right back. Gary came back out with sales manager Doug Chappell and I was thinking here we go. Doug listened to my every demand and I told him what I was willing to pay with in reason and not a penny more. Doug said ok lets go. 15 mins later I was in the finance office with Raheem Drummonds, a fellow squid, (Navy veteran) and he did not try to sell me any thing extra,he was very straight forward and to the point. Less then 10 mins after that my mom had her new Acura RDX. Gillman Acura overall from my point of view deserves way better than a 5 star rating. Gillman Acura of North Houston was OUTSTANDING!!!!! If your in the market and want the "No Haggling" hype you here from other dealerships around Houston and want a luxurious vehicle at a great price and get treated with the respect you deserve then give them a shot I did. Gillman Acura of North Houston "You Guys Rock!!!" Thanks a million!!! More

After suffering a horrible rollover accident in my Acura MDX I phoned my service advisor, Ron Mascardo to let him know that I would be in need of another vehicle. No more than two hours later that same day MDX I phoned my service advisor, Ron Mascardo to let him know that I would be in need of another vehicle. No more than two hours later that same day I received a phone call from Ron about a vehicle they had that I would be interested in. I thought the vehicle sounded great and based on my history dealing with this dealership felt totally comfortable and at ease that this was a good vehicle. I asked if pictures of the car could be sent to be. Because of my accident I'm not able to get to much out of the house to come take a look at. At that time Ron referred me to salesperson April Porter. April sent several pictures of the vehicle. I spoke to April after review of the pictures and told her I was very interested in the car. After $2000 was taken off the price of the vehicle and a complete inspection of the car I purchased it that same day! The following day April delivered the car to my home, paperwork was signed, check written and the car was mine. The overall experience was so smooth, hassle-free and professionally handled. I appreciate this so much since lately things have been difficult for me since my accident. I hope these employees will be recocognized for their outstanding customer service!!!! More

Mike and Ron are always willing to give their time and expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a h expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a huge raise!!!! thanks Jacqueline F. Lawrence More

I have been taking my cars to Acura Service for the past 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very fri 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very friendly and welcoming place to be. Not once in 8 years have I ever had to bring my car back because something wasn't done right or stopped working. Once it's taken care of, it's taken care of. Ron is always available and accommodating to tight schedules and Mike has the car done when he says it will be done. They always explain what was done, what needs to be done, and what to watch for in the future (with an older car). I trust both Mike and Ron completely and there is not one thing about my experience with the Gillman Acura service department that I would rate less than 100% satisfaction. More

Excellent dealership! Conveniently located. Posh service area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Alwa area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Always provides a free loaner car. Easy to make appointments online or by phone. Responsive to questions; great follow-up. Fair pricing (for a dealership). Ron Mascardo is a super-knowledgeable service professional and can always answer my questions, but makes sure any follow-up questions get answered by the technician assigned to the repair. More