Gillman Acura of North Houston

Raheem and Doug (business manager) were both fantastic. I would definitely recommend them to my friends. I was not prepared to purchase a new vehicle but was forced to due to an accident that totaled my 2008 would definitely recommend them to my friends. I was not prepared to purchase a new vehicle but was forced to due to an accident that totaled my 2008 TL. Even though I was not happy about the purchase to begin with, it turned out to be a very good experience. More

Two issues, the 150 point Gilman check did not identify a problem with the air conditioning which there was an obvious problem. Made preparations in advance after looking at the truck in the lot to test driv problem with the air conditioning which there was an obvious problem. Made preparations in advance after looking at the truck in the lot to test drive '07 F150 and upon arrival, salesman had truck cleaned and brought up front and after sitting in it for 5 minutes waiting for the AC to cool down, it never did and had to come back the next day for the test drive with guarantee that no problems with AC. Two months later the AC must have obvious leak becasue AC would not blow anything but warm air. Had to add freon and hope that this is not something am going to have to have serviced or constantly having to charge up and/or repair/replace. Not much confidence in something that the dealer obviously was trying to promote as a major benefit (150 point inspection) and used to try to increase customer confidence in the purchase - unfortunate fact. Salesman verbally promised an owners manual would be provided as part of our purchase agreement since there was not one that came with the vehicle. After 3 months, several phone calls and emails, I still have not received the owners manual and thought I would share this with you and express my disappointment. It may one day show up in the mail but have had to send my daughter off to school and hope she does not have need for the owners manual to try and figure out something with the truck before I can get her one. I've pretty much given up on the dealer and should have known that after 2 wks time that it was never going to be provided as promised. Timothy Dunn More

Great customer service. Raheem far exceeded my expectations. Not only did he fight hard to get me the right price, he was readily available to answer all my questions. Thanks Gillman, THANKS RAHEE expectations. Not only did he fight hard to get me the right price, he was readily available to answer all my questions. Thanks Gillman, THANKS RAHEEM. Though this deal did not go through because of financing issues on my part, Raheem was so professional about it. Will definately come back when things look better on my side. Akwasi More

I appreciated the time that Raheem took when discussing the vehicle as well as financing options. He helped to ease my mind throughout the process. the vehicle as well as financing options. He helped to ease my mind throughout the process. More

Raheem Drummonds was wonderful to work with! He understood our need in finding a used car and appreciated the things we were looking for, in the price range we needed. I will gladly refer Raheem Dr understood our need in finding a used car and appreciated the things we were looking for, in the price range we needed. I will gladly refer Raheem Drummonds to my family and friends!!! More

Linda did an outstanding job in helping my wife and I on our purchase of a 2011 MDX. She was very professional in doing her job and had all the right answers. Gillman Acura had exactly what we were looking our purchase of a 2011 MDX. She was very professional in doing her job and had all the right answers. Gillman Acura had exactly what we were looking for. This is our second Acura purchase from Gillman. From sales to service you guys are second to none. Keep up the great work! Thanks, John Flores More

Mr. Raheem, was very professional and Mr. Chappell help my purchase run smoothly. If, I decide to purchase another vehicle in the future, I will return to Gillman Acura. The entire staff was awesome! my purchase run smoothly. If, I decide to purchase another vehicle in the future, I will return to Gillman Acura. The entire staff was awesome! More

Everything was fine except for the fact that I was told if I, "come in today" I would recieve 3K off the internet price. Then I was sat down by a manager, apparently the same one, and was told the best he if I, "come in today" I would recieve 3K off the internet price. Then I was sat down by a manager, apparently the same one, and was told the best he could do is 2K off the internet price. Needless to say, I was lied to and that's the bottom line. Everything else was fine once I gave evryone involved an additional bonus. I hate being lied too. More

The customer service was OK, but felt somewhat rushed. I was somewhat left alone o figure out the car myself and not much help. Mr. Dunlop kept moving from customer to customer and "plopping" papers down f was somewhat left alone o figure out the car myself and not much help. Mr. Dunlop kept moving from customer to customer and "plopping" papers down for me to sign with little explanation and just leaving for me to finish the paperwork on my own, and then picking it up when he was done with another customer. I did not feel that there was much one-on-one attention. The wait to have the car washed and detailed was very long... Why the car was not better prepped for the sale I don't know. It was known that I came all the way from San Antonio the in the afternoon the day before, and I did set up an appointment. More

I sent an email to your website and within minutes, I received not just a response, but 2 phone messages and an email (customer focused) and within 10 minutes of my arrival, I knew that I would not leave received not just a response, but 2 phone messages and an email (customer focused) and within 10 minutes of my arrival, I knew that I would not leave without purchasing another Acura (I am a previous Acura owner). I came back because of the "EXCELLENT SERVICE" and friendliness of the staff. It is the employees: sales, Finance, cashiers, the shuttle persons, the parts and the service persons and their attention to me, the Customer, that make Gillman Acura the reason I came back. I missed the genuine concern for me as a customer and the care given to both me and my car when in for service. What else can I say except, "way to go Gillman, way to go!" Thanks Linda for being there with me and getting me back into another great car -- ACURA -- for life!!! I love driving my Acura TL and am so glad to have one back in my garage. Thanks again! Anita Wolfe More