Gillman Acura of North Houston
Houston, TX
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Great customer service. Very positive experience. Would definitely recommend to others int he future. Closing process was lengthy but I know thats typical and not exclusive to this dealership. definitely recommend to others int he future. Closing process was lengthy but I know thats typical and not exclusive to this dealership. More
Everything went well, at the end I got what I wanted and I was satisfied with my Vehicle. I wasn't sure if I was going to make it before 9pm but I was was assured that they would have waited for us. Eve I was satisfied with my Vehicle. I wasn't sure if I was going to make it before 9pm but I was was assured that they would have waited for us. Everyone was a big help at Acura, can't wait to do Business with them again!!! More
Keep up the good work in both sales (Linda) and service (Ron M. & Rick). I found Linda Harrell very competent and friendly in purchasing. Service is also great and my service technician Ron M. is very g (Ron M. & Rick). I found Linda Harrell very competent and friendly in purchasing. Service is also great and my service technician Ron M. is very good-keep him around. More
The Gillman employees,(at least the ones I encountered), seem ideal for the line of work that they are in. Each one smiled at my family and myself, greeted us warmly, and was friendly for the entire time. T seem ideal for the line of work that they are in. Each one smiled at my family and myself, greeted us warmly, and was friendly for the entire time. They were cheerful, helpful, and exuded warmth and positive energy. This was only surpassed by their knowledge of every facet of purchasing a vehicle and their determination to make sure that I was satisfied with each step of the process. They not only answered all my questions with grace and intelligence, but made sure that I was aware of some aspects that I had not considered. Far from a cold, pure business only approach, they made me feel as if I was an endeared close relative that they wanted to be sure was well taken care of. Bravo, Mr. Gillman, for you have some outstanding people working for and representing you! More
I was very pleased in that Raheem and I were able to agree on the price of the vehicle over the net. Raheem was very professional and did an excellent job from the time we first introduced one another agree on the price of the vehicle over the net. Raheem was very professional and did an excellent job from the time we first introduced one another to the signing of the contact. He also addressed my concerns. I would highly recommend this dealership to anyone I know. More
The used car we bought had the check engine light come on about 3 weeks after purchase. We took it to a Toyota dealer in Austin and they told us that the catalytic converters (2) had to be replaced before th about 3 weeks after purchase. We took it to a Toyota dealer in Austin and they told us that the catalytic converters (2) had to be replaced before they could even diagnose what was wrong with the engine. The cost for this was $2200. I called Raheem Drummonds and he told me that there was nothing that Gilman would do. I was shocked at this response and would never buy from Gilman again ! We bought this car in good faith from Gilman and we expected that if something major went wrong with it so quickly that Gilman would act in good faith to do something. Apparently this is not their policy. More
I found the staff, and particularly Raheem, to be very helpful and professional. I appreciated his honesty concerning the carfax and the minor repair to the car....I would recommend this dealership to fri helpful and professional. I appreciated his honesty concerning the carfax and the minor repair to the car....I would recommend this dealership to friends and found the overall experience to be positive. More
Absolutely loved my experience with Gillman Acura. I have purchased alot of cars in my lifetime and by far this was one of my best experiences. Raheem Drummonds was a pleasure to work with. The whole team wh purchased alot of cars in my lifetime and by far this was one of my best experiences. Raheem Drummonds was a pleasure to work with. The whole team which included sales, management, and financing were all very friendly and helpful. I Would highly recommend this dealership to anyone. More
I have worked with April in the past and she was the person I hope to work with in the future. My experience was fantastic. Not only did she come in early, she had the two cars I was interested in rea person I hope to work with in the future. My experience was fantastic. Not only did she come in early, she had the two cars I was interested in ready for a test drive. I feel like I received a great deal and the car was ready in record time. She was very easy to talk to and had remembered details about me so I felt like I was with someone I trusted. Overall, an excellent experience and I smile each time I look at my new Acura TL. Sarah More
Great job! The sales people were very knowledgeable and attentive. Linda got back to me immediately by phone and email. Mr. Young explained everything about the car on the test drive. attentive. Linda got back to me immediately by phone and email. Mr. Young explained everything about the car on the test drive. More