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Gillman Acura of North Houston
Houston, TX
1,257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,257 reviews
July 07, 2021
A total waste of my time! I found a SUV I was interested in so I texted them to see if it was still available. I made an appointment and let them know I was going to see that specific SUV. I get there and w in so I texted them to see if it was still available. I made an appointment and let them know I was going to see that specific SUV. I get there and waited 30 minutes (with an appointment) for Luis to come back and tell me that the SUV was not available. Their customer service skills need attention!!! More
by Jessicaaestrada7
Employees Worked With
Luis
May 03, 2021
This Dealership Sold Me A Lemon on Jan 6th 2021 and it broke down on the freeway and left me stranded 3 weeks later , they said they would help me since i hadn't even made my 1st payment but then backed o broke down on the freeway and left me stranded 3 weeks later , they said they would help me since i hadn't even made my 1st payment but then backed out on their word ... They also tried to scam me with Dealer Ads when i first signed the contract for things i never agreed too or needed ... Bunch of Thieves !!! More
by Artg32
Employees Worked With
Eduardo Perez
March 03, 2021
Shout out to Jerrell and the Financial team for an awesome experience. I left the dealer stress-free knowing that I got the best deal ever. Jerrell even after the deal, you make sure we were taking ca awesome experience. I left the dealer stress-free knowing that I got the best deal ever. Jerrell even after the deal, you make sure we were taking care of and I thank you for your amazing customer service expertise. More
by Juanita Jackson
Employees Worked With
Gillman Acura
February 02, 2021
Maybe you rate sales manager and his team 5 stars but when it come to after sales and finance forget about it and don't even consider 1 star...I purchased 37k vehicle and added service plan for 4k. when when it come to after sales and finance forget about it and don't even consider 1 star...I purchased 37k vehicle and added service plan for 4k. when I tried to cancel the service plan after less than a month of purchase they kept not answering and the only person who can cancel is Charlie from the finance team. Absolutely ridiculous!!! when finally I got Charlie to act on it it was outside the 60 days window which I only received 50%. Simply lost 2k for unprofessional attitude from the finance director. I will never go back to Gilman Acura even for free car... More
by kafarani
Employees Worked With
Charlie - Finance Department, Gillman Acura
June 11, 2020
Shout out to Mr Jerrell and Mr Ray For giving us such a beautiful blessing experience .You all worked so hard to make sure we got the best deal we love our new car. Stay safe love the Mccloney’s beautiful blessing experience .You all worked so hard to make sure we got the best deal we love our new car. Stay safe love the Mccloney’s More
by mccloneyshae
Employees Worked With
Jerrell and Ray, Gillman Acura
March 25, 2020
Be very Leary of this dealership!!! I was contacted by at least 3 different people from this dealership and came up with a pretty sound deal....UNTIL I made a 2-1/2 hour trip to get there and the deal matche least 3 different people from this dealership and came up with a pretty sound deal....UNTIL I made a 2-1/2 hour trip to get there and the deal matched NOTHING that I had been told prior! Very disappointing and upset that I even thought of trusting these people! More
by debbymadding1
Employees Worked With
Gillman Acura
February 25, 2020
Made appointment for service yesterday. Very easy and quick. Robert gave me his name and told me to see him when I arrived. Upon arrival at 10 he greeted me an brought my vehicle in for diagnosis. Within quick. Robert gave me his name and told me to see him when I arrived. Upon arrival at 10 he greeted me an brought my vehicle in for diagnosis. Within half an hour came back and told me what they had found and what the cost would be.He said they could get me out by 1pm. At 12:30 I signed for the repair.and was on my way. Great service experience. The service manager Bob and advisor Robert were both friendly and professional. I definitely be back. More
by Blue Heron
Employees Worked With
Bob Gelske, Robert Eagan, Gillman Acura
December 31, 2019
Horrible Customer Service after you buy. I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, I decided that I wanted to cancel the warranties. On 9/6/2019, I sent an email to the employee who did my financing and requested to cancel. He said he would do that, but it would take about 6 weeks to reflect on my account. After 6 weeks and nothing in my account, I emailed him. I got no reply, so I tried to call the finance manager. At least twice, I left a message for the finance manager to return my call. That call never came. I also got online and chatted, and again asked for a return call from someone in finance. Again, I never got a return phone call. I would have dropped by in person if I didn't live 300 miles away. I then reached out to the Texas DMV to get involved. I also decided to try one more time to email the employee who did my financing. He finally returned my phone call on 12/4/19. That was 3 months after the initial request was sent. He told me that he would submit the paperwork, and it would be effective on the date that the initial request was made. Nonetheless, it took several, emails, phone calls, voice mails, & chatting to accomplish this. The fact that I didn't receive a return phone call is disturbing. I do not recommend doing business with this dealership. There are too many other options. Furthermore, the price that was listed online was not accurate. When I arrived, they added $2500 to the price because the windows were tinted and anti theft rims were added to the car, and they couldn't be removed. More
by ellie
Employees Worked With
Gillman Acura
November 18, 2019
Poor part quality My 2018 RDX had quality problems one after another. The latest was my key batteries died. I've never heard of such poor quality issue. Tillman Acura My 2018 RDX had quality problems one after another. The latest was my key batteries died. I've never heard of such poor quality issue. Tillman Acura had refused to replaced until I paid $9. Please rethink the little money you save to buy a Acura vs Lexus or BMW! More
by Never Acura
Employees Worked With
Gillman Acura
June 10, 2019
Purchased Certified 2019 TLX Our experience at Gillman Acura last week was great. Jennifer Gipson was very helpful and very knowledgeable about the car. Charlie in the Business Of Our experience at Gillman Acura last week was great. Jennifer Gipson was very helpful and very knowledgeable about the car. Charlie in the Business Office was also very helpful in the final paperwork. Thanks for the great service!! More
by Cdwestmoe
Employees Worked With
Jennifer and Charlie, Gillman Acura
