Gillman Acura of North Houston

From my original internet inquiry, Jordan showed respect and courtesy by offering initial information by phone without pressing excessively. Gillman people followed up with additional calls planning a test and courtesy by offering initial information by phone without pressing excessively. Gillman people followed up with additional calls planning a test drive. When my wife and I came in for the drive, Jordan made himself immediately available for the drive. He demonstrated all the functions of the MDX during the test drive. We were already pretty much sold on the car based on personal research, but the test drive and his demeanor gave us confidence to proceed to the pricing stage. We had just come directly from a bad experience with a Mazda dealership where they played the infamous changing price game when financing was discussed. I have some past experience selling BMWs years ago, so I am not a novice at buying cars and as I said before, I do my research before shopping and have a decent feel for what price is fair. I felt they jerked me around. Jordan, in contrast, met my price expectations and did not play games. This made it simple and enjoyable to close the deal. Financing at 1.9% was a big plus too. The finance manager was very friendly and made spending more for this vehicle than our first home also painless while explaining the benefits of various coverages. Delivery of the vehicle only took an hour or so and we were happily on our way. My wife thoroughly enjoyed driving the MDX home. Jordan-you were right. The DVD of songs that came with the MDX Tech Audio were awsome and really showcased the new technology. In short, this experience was great and how buying a car should feel. Thanks to all. More

Best buying experience ever. I will recommend to friends. Excellent staff, never felt like I was been rushed or sold too. Jordan is a great sales person Excellent staff, never felt like I was been rushed or sold too. Jordan is a great sales person More

Our purchase experience was excellent and Shannon was outstanding in the time and knowledge he provided. The dealership facility was beautiful and we look forward to returning for service when needed. outstanding in the time and knowledge he provided. The dealership facility was beautiful and we look forward to returning for service when needed. More

This was a pleasant buying experience from start to finish. On our first visit to the dealership, it was Yousef who took us on a drive in the Acura MDX and actually pointed out the features that m finish. On our first visit to the dealership, it was Yousef who took us on a drive in the Acura MDX and actually pointed out the features that made us decide on the Acura. The only reason we didn't use him to buy the vehicle was because it appeared on the web site that we'd get a better deal going through the internet department. Jordan did a great job communicating via email in a timely and informative manner. His quick response and friendly manner encouraged us to make the appointment to come in. We arrived early and Jordan was tied up with another customer when we arrived at the dealership for our appointment. He introduced us to April, who worked with us through the negotiations for the final deal. She was knowledgeable, friendly, and made us feel very comfortable negotiating a good price for ourselves. We appreciated the efforts of the Sales Manager to help ensure we had a nice loaner car overnight, instead of waiting for our car to be delivered. We were tired and his concern for our having a long wait was very thoughtful. Jordan also did a great job helping me become familiar with the vehicle when I picked it up on Saturday. I had occasion to call April on Saturday afternoon when we needed to know why our car wouldn't start and she was immediately helpful and patient. This was not a high pressure sale. Had that been our experience, at any point, we would have walked out. Overall, both my husband and I agree this was a better buying experience than our BMW purchase a couple of years ago. Thanks! More

Mr.Trenary, Was very helpful, freindly,knowledgable Mr.Trenary, Was very helpful, freindly,knowledgable explain every thing in details and provided me with good interest rate. I am very pleased with Mr.Trenary, Was very helpful, freindly,knowledgable explain every thing in details and provided me with good interest rate. I am very pleased with the service he provided to me. RJ More

Friendly, helpful staff. Willing to work with me on the price and desired accessories, etc. Cannot rate quality of work at this time, but I have no concerns. price and desired accessories, etc. Cannot rate quality of work at this time, but I have no concerns. More

Very good service; only minor complaint would be that we had to take a leap of faith as we could not get an email offer. had to take a leap of faith as we could not get an email offer. More

The overall experience was great. We purchased a vehicle from this dealer before and when it was time for a new one we called and handled most of the set up via the phone. When we went to pick up the car e from this dealer before and when it was time for a new one we called and handled most of the set up via the phone. When we went to pick up the car everything was ready, correct, and our time was minimized. Great experience and I highly recommend them! More

Raheem was such a pleasure to work with. He was very friendly, helpful and full of energy. Raheem is very knoweldgable and personable and I will definitely recommend him to family and friends. The pro friendly, helpful and full of energy. Raheem is very knoweldgable and personable and I will definitely recommend him to family and friends. The process was very easy and stress free! More

Very good experience. Everyone stayed late to get the transaction done and all were very pleasant. Jordan was helpful and knowledgeable with the car. The price seemed fair. transaction done and all were very pleasant. Jordan was helpful and knowledgeable with the car. The price seemed fair. More