Gillman Acura of North Houston

I'm from out of state and was looking to purchase a used Discovery. I talked with the salesman and agreed with the listed price. I asked if I could put a deposit down so I could get an independent inspect Discovery. I talked with the salesman and agreed with the listed price. I asked if I could put a deposit down so I could get an independent inspection done on the car. The salesman said I would have to put a $1000 deposit down (on a $9,000 car) and he would only hold it for 24 hours. I asked if he could hold it for more than that in case I couldn't get the inspection done the next day and he said he would have to ask the manager and call me back. He called me back 5 minutes later and said that not only could they not hold it for more than 24 hours, but now he wouldn't accept a deposit at all. He said if I wanted the car, I would have to purchase the car right then without being able to get an inspection done. I got a very funny vibe from the whole conversation. When they changed their minds about holding the car for 24 hours after I mentioned inspection makes me feel they were trying to sucker someone into buying a car with known problems. I would not trust them at all. More

Our experience at Gillman Acura was positive. Shannon gave us a great description of the vehicle and without doubt we could tell he understood his job and the product he was representing. Shannon was fri gave us a great description of the vehicle and without doubt we could tell he understood his job and the product he was representing. Shannon was friendly gave some of his back ground, experience, education and history. Chris sealed the deal by showing us Gillman family members are directly involved in the day to day operation of the business - very important in my opinion. Austin handled the financial matters very professionally not pushy but thorough another highly educated employee that seemed to enjoy working at Gillman. My wife and I walked into the dealership for a look at a new product and walked out with keys in our hand to a new RDX. We felt like our trade was in line with fair market value and the price of the car was most reasonable. In fact later the same night we sold another car to Gillman and they were consistent with our handling with that transaction as well. Doug handled the second deal and was pleasant to work with. I highly recommend Gillman to anyone looking for a dealership with a strong work ethic and employees and owners that care about customer service. These folks are all about it. More

Dealer did exactly what they said they would, whole process was quick and smooth. By far, best buying experience I ever had at a dealership. No xx, no surprises. Would highly recommend. process was quick and smooth. By far, best buying experience I ever had at a dealership. No xx, no surprises. Would highly recommend. More

Gillman Acura dealership pushes for services that are neither due or necessary regardless of what was previously serviced. Dealership did not fill log book. Service charges not competitive. Car driven neither due or necessary regardless of what was previously serviced. Dealership did not fill log book. Service charges not competitive. Car driven for 8 miles and no explanation given. Dealership cares about its bottom line, not customer needs. I would not recommend using that particular Acura dealership. More

Added a roof rack to the MDX. Servive was performed well and on time. Why are there two prices for accessories? Sales quoted $520 and service quoted $413. Does that mean that when I bought running boards and on time. Why are there two prices for accessories? Sales quoted $520 and service quoted $413. Does that mean that when I bought running boards and cargo cover with the new car that I paid too much? More

Sales person was rude and repeatedly lied and attempted to mislead us. The finance manager lied about the laws governing transfer of title and about finance law in Texas. Many of the services and adjustmen to mislead us. The finance manager lied about the laws governing transfer of title and about finance law in Texas. Many of the services and adjustments that were promised in witting prior to transfer of the vehicle never occurred. Raheem wanted us to sing over our trade in without filling out the mileage and buyer information as required by law and also wanted us to sign a blank transfer of title form. Also they wanted to run a credit check on us when we payed cash for the vehicle. Finally, all of this took more than six hours to finish and the finance manager needs to learn that being a veteran does not give you licence to treat customers like crap. Over all a terrible experience and if i had not been so enamored with the car I never would have let them treat my wife and I so poorly. More

I took my car to the dealership thinking they would do the best job matching the paint and making it look like nothing ever happened. After all that is what they advertise on their website "state of the a the best job matching the paint and making it look like nothing ever happened. After all that is what they advertise on their website "state of the art auto body shop". When I went to pick it up, I started pointing out the poor job they had done with the car, it had swirl marks, paint runs, compound all over, blend lines, over spray molding mirror, the vertical moldings were scratched and sticky, and the car was dusty and filthy. The body shop manager, Randy Ille was rude and disrespectful when I pointed out the poor job they did on my car. He said "I don't care if you don't like it". I took it back to get viewed/inspected by someone else, in this case the body shop manager and he said I could not expect it to look like a brand new car, I just wanted to look right and just like the other side. I would not even give it 1 star, I am completely dissatisfied and very disappointed with they quality of the work and their false advertisement More

I've been a long time customer of Gillman Acura's service dept so I knew they took great care of their customers and decided to purchase my new Acura there. When I brought my car in to have some work done dept so I knew they took great care of their customers and decided to purchase my new Acura there. When I brought my car in to have some work done I let Ron in service know I was ready to buy another Acura. I let him know the type of car, color, interior etc. and within the hour April in sales called me with just the right car. I decided on a certified used TXS and I couldn't be happier. April was pleasant and easy to work with and she made sure the car had everything I asked for and more. I thought car buying was suppose to be painful, but everyone treated me so well it was a actually fun. Even the financing with Raheem was a breeze. I highly recommend them for all your car needs from sales to service. Gillman Acura knows what exceptional service means and it shows! More

I love Gillman Acura. Not only did they help me find the car of my dreams, they were there for me when it was stolen and totaled later that year. They worked with me and my insurance, looking to find me the car of my dreams, they were there for me when it was stolen and totaled later that year. They worked with me and my insurance, looking to find me the exact same SUV to replace it with. They have always been wonderful about being accommodating with scheduling services and providing a loaner vehicle. The people who work on the sales floor and in the service department are friendly and always helpful. Oh and the detailing... is AMAZING. My car has looked so gross and dirty going in, and when I pick it up, it looks as shiny and new as the day I got it. More

I bought a 2012 Acura RDX this weekend through Raheem. I am 100% satisfied with Gillman. The dealership is beautiful and comfortable. My sales person was not even 100% I was showing up but he had my car r am 100% satisfied with Gillman. The dealership is beautiful and comfortable. My sales person was not even 100% I was showing up but he had my car ready to test drive. They were not pushy at all. I was comfortable with the whole process...I never felt like I was being mislead or thrown a sales pitch. I used USAA's car buying service and not only did they meet that price, but came down some more. I got the exact car I wanted for the price I wanted and my Raheem and Luis were nothing but honest. No sales type pitches, no phony promises - great service, good people. Will always buy and service my vehicle at Gillman. More