Gillman Acura of North Houston

The manager took my concerns very seriously and with the help of a new salesman and an amazing finance manager, we ended up with two new Acuras! Thank you for clearing up our misunderstanding and making thi help of a new salesman and an amazing finance manager, we ended up with two new Acuras! Thank you for clearing up our misunderstanding and making things right. We feel much better and look forward to building a relationship with this dealership. More

I recently helped my grandmother purchase a 2014 Acura RDX. I had been working with another Acura dealership in the area, trying to get a great deal, and continuously felt like I was getting the run-aroun RDX. I had been working with another Acura dealership in the area, trying to get a great deal, and continuously felt like I was getting the run-around and poor customer service. Upon calling Gillman Acura, I spoke with the Sales Manager, who within 30 minutes was able to give me an excellent deal for a brand new 2014 RDX. Fortunately, the great service continued when my grandmother and I visited the dealership to complete the paperwork, and purchase the vehicle. We had the pleasure of working with Gary, who made it a point to be as helpful as possible, going above and beyond in explaining every aspect of the vehicle. All in all, Gillman Acura deserves more than 5/5 stars for being so easy to work with, and so customer-oriented. It was a pleasure working with them! More

My name is Chris Fairchild and I took my mother in to visit Gillman Acura of North Houston to buy a new Acura RDX. From the moment we got to the lot I was greeted by a salesman named Gary Gaind and I sta visit Gillman Acura of North Houston to buy a new Acura RDX. From the moment we got to the lot I was greeted by a salesman named Gary Gaind and I stated to him that I was there to purchase an Acura RDX. I told him that I am a straight forward guy and don't like dealing with salesmen because of all the haggling you have to do to get the best price for a vehicle. He said he understood and asked which RDX I wanted to test drive and he went and got the keys, my mom loved the car and wanted it. He said here at Gillman we want to please our customers and said he would be right back. Gary came back out with sales manager Doug Chappell and I was thinking here we go. Doug listened to my every demand and I told him what I was willing to pay with in reason and not a penny more. Doug said ok lets go. 15 mins later I was in the finance office with Raheem Drummonds, a fellow squid, (Navy veteran) and he did not try to sell me any thing extra,he was very straight forward and to the point. Less then 10 mins after that my mom had her new Acura RDX. Gillman Acura overall from my point of view deserves way better than a 5 star rating. Gillman Acura of North Houston was OUTSTANDING!!!!! If your in the market and want the "No Haggling" hype you here from other dealerships around Houston and want a luxurious vehicle at a great price and get treated with the respect you deserve then give them a shot I did. Gillman Acura of North Houston "You Guys Rock!!!" Thanks a million!!! More

After suffering a horrible rollover accident in my Acura MDX I phoned my service advisor, Ron Mascardo to let him know that I would be in need of another vehicle. No more than two hours later that same day MDX I phoned my service advisor, Ron Mascardo to let him know that I would be in need of another vehicle. No more than two hours later that same day I received a phone call from Ron about a vehicle they had that I would be interested in. I thought the vehicle sounded great and based on my history dealing with this dealership felt totally comfortable and at ease that this was a good vehicle. I asked if pictures of the car could be sent to be. Because of my accident I'm not able to get to much out of the house to come take a look at. At that time Ron referred me to salesperson April Porter. April sent several pictures of the vehicle. I spoke to April after review of the pictures and told her I was very interested in the car. After $2000 was taken off the price of the vehicle and a complete inspection of the car I purchased it that same day! The following day April delivered the car to my home, paperwork was signed, check written and the car was mine. The overall experience was so smooth, hassle-free and professionally handled. I appreciate this so much since lately things have been difficult for me since my accident. I hope these employees will be recocognized for their outstanding customer service!!!! More

Mike and Ron are always willing to give their time and expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a h expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a huge raise!!!! thanks Jacqueline F. Lawrence More

I have been taking my cars to Acura Service for the past 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very fri 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very friendly and welcoming place to be. Not once in 8 years have I ever had to bring my car back because something wasn't done right or stopped working. Once it's taken care of, it's taken care of. Ron is always available and accommodating to tight schedules and Mike has the car done when he says it will be done. They always explain what was done, what needs to be done, and what to watch for in the future (with an older car). I trust both Mike and Ron completely and there is not one thing about my experience with the Gillman Acura service department that I would rate less than 100% satisfaction. More

Excellent dealership! Conveniently located. Posh service area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Alwa area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Always provides a free loaner car. Easy to make appointments online or by phone. Responsive to questions; great follow-up. Fair pricing (for a dealership). Ron Mascardo is a super-knowledgeable service professional and can always answer my questions, but makes sure any follow-up questions get answered by the technician assigned to the repair. More

My boyfriend and I went with a friend to purchase a car and the salesman insisted that my friend lie on the paperwork and say that she and my boyfriend were married in order for my boyfriend to cosign for and the salesman insisted that my friend lie on the paperwork and say that she and my boyfriend were married in order for my boyfriend to cosign for her. They look out for their best interest and do not care about their customers. The salesman only wanted to make money and INSISTED THAT WE LIE. Who does that?! I also visited them twice (it takes me 1.5 hour to get there!) to ask for a copy of my paperwork and the finance department was not available. I eventually talked to someone and they took down my information and said that the finance department will call me first thing in the morning. It has been a week and they have not reached me. I called AGAIN and left a voicemail message and STILL no reply. I will visit them again soon and I will not be happy. They seem unresponsive and do not care about their customers after the customers have bought a vehicle from them. The receptionist does not know what goes on there. She told me the finance department is there, but I waited for 45 minutes and eventually left. More

Looking on-line, I found a specific MDX in a rare color combination. I called the dealership and spoke to Dung Lee. Although very hard to understand, he was very nice. He said the car I wanted was avail combination. I called the dealership and spoke to Dung Lee. Although very hard to understand, he was very nice. He said the car I wanted was available and asked for a deposit of $1000. I gave him my credit card number and told him I really wanted that car. He asked me to fill out the credit card application on-line, which I did. My credit is very high and so Doug, the Sales Manager called me and told me the price of the car. I said ok, but as Mr. Lee knew, I had a 2008 MDX to trade in. Everything still fine. I told Doug I of course wanted the best price he could offer on the MDX. He said he would get back to me before he left that evening, last Sat. He didn't call. I'm from out of town and was trying to make arrangements to come get the car the following week. Sunday the dealership was closed, so I called DOUG on his private line first thing Monday morning. Voice Mail again. Now I'm thinking this isn't good as I was trying to pick up the car on Tuesday. Called again, voice mail. Called the dealership this time and by gosh he had just gotten in to his office, something about him having to be the finance man, because the gentleman was out with back surgery, blah blah blah. When I asked him about some other things I wanted to have done to the car, tinted windows etc. he said QUOTE I have it recorded, I NEED TO CHECK AND PUT MY HANDS ON THE CAR TO MAKE SURE IT'S STILL HERE, and more blah, blah, blah. I finally interrupted him and said before we go any further, you needed to positively insure to me the car was still there. (Don't forget I had put a $1000 deposit on the car). He said he would check and get right back to me. He NEVER called me back. I called his private call again and told him the deal was off. Later in the evening, the salesman, Mr. Lee left a voice mail message that he could get me another car! Of course the one I put the deposit on was sold. The integrity of the SALES MANAGER DOUG is non-existent. If they had the last car on earth that I wanted, I wouldn't buy it from them. More

I've had two Acura TLs, both serviced by Gillman Acura for years. The first was acquired elsewhere, the second I bought from Gillman based on my service experience. Scheduling an appointment for regular s for years. The first was acquired elsewhere, the second I bought from Gillman based on my service experience. Scheduling an appointment for regular service is always easy and convenient, and loaner cars are always available. On several occasions I've needed emergency or unscheduled service, such as tires repaired or replaced, and they've always managed to work within my available time. Their courtesy is impeccable, and their waiting area - if you should need it - is well appointed. It should go without saying at a luxury dealership such as this that I've had no complaints whatsoever with their work. I've had no complaints with Gillman, ever, but some of my peers who own other luxury brands seem to have constant complaints about their cars and service departments. I've owned other luxury brands myself and Gillman's service exceeds them all. Acura makes an exemplary product, and Gillman Acura sells and services them in an exemplary fashion. I recommend them highly, and trust them enough that Gillman will be my first destination this summer when my daughter is old enough to buy her first car. More