Gillman Acura of North Houston

Wasted my time. Changed the price as soon as I walked out. I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, checked out the other 4 that are available in Houston and within my price range, and this is my last candidate. I got help from Paul, who was friendly, knowledgeable, and engaging. Nice guy, no complaints. By far the best sales guy I've dealt with this week. We took a test drive, went over the details of the car, and everything went great until we got to pricing. The online price was pretty much the same as every other one in town at that trim level but with higher miles. We went over the numbers, and I had a price in mind already that I knew was reasonable and competitive with my other top choice. I also had my trade-in appraised by Carmax the night before and I was willing to settle for less than that offer for the convenience of doing it all in the same place. I got my car with 2 miles on it. It's in near perfect shape, with every single receipt I've ever been given in the glove box. I'm only replacing it because of a back injury I suffered and I can't drive a small car anymore. When I made them my offer for the SUV, I was told it was impossible and that the internet price was as low as they could possibly go. I was also offered $3,000 less than Carmax offered me for my trade. Nowhere near what I'd hoped for and insulting - but I get it, that's how these things work. I told him it wouldn't work, and he went back and forth for at least an hour playing the "let me go see if my finance manager will accept your offer" and "are you sure you can't go $50 a month over your budget" game before I ran out of time and had to leave. An hour later I looked up the ad again to double check something, and THE INTERNET PRICE HAD BEEN LOWERED BY $1,000. They took $1,000 off the car that I spent an hour haggling on AS SOON AS I WALKED OUT. After telling me it was impossible. I called up Paul, and asked him what gives. He put me on hold, and couldn't give me any explanation when he came back. He told me it's normal and they update the prices on Fridays. Oops, it's Thursday. I told him that I'd like to come back so we could see what the APR would work out to, but that they needed to do the right thing on my trade since they wasted my entire morning. No deal. No negotiation on the trade at all. No explanation on the price change, or why I wasted my entire morning listening to them insist that I was being completely unreasonable - when the car was now within $500 of what I offered them. And of course it's the same story all over town. As long as everybody plays the same game, nobody has to go the extra mile. I swear it would be great to get a deal on a used car that I can feel good about - what's so hard about that?! More

My experience Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura. Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura. More

Sold Bogus Extended Warranty Coverage! Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive warranty the finance manager sold us! We are very disappointed in Gillman Acura! We were told one thing just so they could get us to purchase the car now when we need to us the warranties and such it isn't even close to what we agreed too! Guess we should have gotten every little detail in writing! We have tried contacting Chris Gillman the GM but cant seem to get a return phone call or follow up! More

I have always bought Lexus - but wanted to shop for a 7-seater. Bill Dale was very knowledgeable and very patient with us. We were out with out Acura MDX at our expected price in less than 1 hour. I w 7-seater. Bill Dale was very knowledgeable and very patient with us. We were out with out Acura MDX at our expected price in less than 1 hour. I would definitely recommend this Dealership with Bill Dale as the package deal More

I purchased a 2014 TSX yesterday from Gillman. This is the second time I have purchased a car from this dealership. The first time the experience was good..good enough to come back when I needed a new car the second time I have purchased a car from this dealership. The first time the experience was good..good enough to come back when I needed a new car, but not great. This time the experience was much better. The service was great and the deal I received was outstanding. I am extremely hard to please and these guys did an excellent job. I would highly recommend buying a car from this dealership. More

I am very disappointed with Gillman Acura in Houston, Texas. After traveling over three hundred miles to purchase a vehicle from Gillman Acura in Houston, Texas, I am sad to say that I am very disappoin Texas. After traveling over three hundred miles to purchase a vehicle from Gillman Acura in Houston, Texas, I am sad to say that I am very disappointed in my purchase, as well as the customer service that I received from this dealership. After purchasing my vehicle, I received a letter nine days later from General Manager, Chris Gillman stating that after purchasing a vehicle from Gillman Acura, would not be the end of their responsibility. Mr. Gillman also stated in his letter that Gillman Acura would complete my car buying experience by providing unprecedented levels of service, convenience, and personalized attention, which was not true for me, and stated not to hesitate to contact him, a sales consultant, or his service manager if I had questions or concerns. After receiving this letter from General Manager, Chris Gillman, I immediately contacted Mr. Gillman concerning issues with my vehicle. I left several messages for Mr. Gillman, but no return calls. Almost a month had passed, and yet no return calls from Mr. Gillman. This morning as I attempted to leave for work, my vehicle purchased from Gillman Acura would not start. I haven’t even made my first payment on the car. I realize that I purchased this vehicle as is, but to not start before making my first payment is questionable. Was this vehicle fully inspected before selling, or was I just told that it was? I took my battery to an auto facility to be checked, only to find out that the battery had a dead cell. I have not driven the car over six hundred miles, with over three hundred of the miles included in the travel from Houston to Lancaster. As of today, I have only had the vehicle less than thirty days. I priced a new battery, which is around $164.00 plus tax. I should not have to spend this amount before making my first car payment. I contacted Mr. Gillman to discuss my current and previous concerns, only to be forwarded to Sales Manager, Greg Densmore. What a mistake! In my opinion, this guy is in desperate need of customer service skills, and is not a man of his word. He doesn’t believe in the customer is always right. After speaking with him and addressing my concerns, he became very argumentive. Instead of offering a resolution to my concern, he offered to buy back my vehicle. I asked him a question about the buy back process, and he withdrew his offer to buy back my vehicle, and disconnected the call, which was in very bad taste, and totally unprofessional. Well the apples doesn’t fall far from the tree, because I contacted General Manager, Chris Gillman again to discuss my concerns and to inform him of the offer and treatment that I received from his Sales Manager, Greg Densmore, while Greg had already got to Mr. Gillman to express his actions before my phone call to Mr. Gillman. Mr. Gillman’s actions were identical to his Sales Manager; and in my opinion, he is also in need of customer service skills. Mr. Gillman stated that weeks had passed, and accused me of doing damage to my own vehicle, not accepting the fact that I had previously contacted him and left several messages. His reply was that he never received any of my messages, which I believe to be untrue. Mr. Gillman stated that he had no proof of my concerns, but yet offered to buy back my vehicle. After accepting his offer to buy back my vehicle, he reverted his offer to buy back my vehicle. Mr. Gillman concluded that he will not make good on my purchase, and refused to make any repairs or replacements. I found his attitude to be very unprofessional, and he also disconnected the call without notification as well. I find my experience with Gillman Acura to be totally unprofessional, not a dealership that cares about their customers, does not mind deceiving customers, and does not care about the reputation of the dealership. I will never travel that many miles to purchase a vehicle, and I most certainly won’t purchase from any Gillman Dealership. I just wanted to share my car buying experience with you, so that you will be aware of the possible treatment you could receive from Gillman Acura in Houston, Texas. Lemon law Lemon laws are American state laws that provide a remedy for purchasers of cars and other consumer goods in order to compensate for products that repeatedly fail to meet standards of quality and performance. Although there may be defective products of all sorts ranging from small electrical appliances to huge pieces of machinery, and there is even a "puppy lemon law," the term "lemon" is generally thought of as applying to defective vehicles such as automobiles, trucks, SUV's, motorcycles, etc. These vehicles and other goods are called "lemons." The federal lemon law (the Magnuson–Moss Warranty Act) was enacted in 1975 and protects citizens of all states. State lemon laws vary by state and may not necessarily cover used or leased cars, and other goods. The rights afforded to consumers by lemon laws may exceed the warranties expressed in purchase contracts. Lemon law is the common nickname for these laws, but each state has different names for the laws and acts. There are two types of warranties. Express warranties are usually statements in writing such as those provided by the manufacturers in Owner's Manuals and other written sales or advertising materials, or by a sample or model. Implied warranties are broader in scope and assure consumers that the retail product would meet certain minimum standards of quality whereby the product is fit for use for the purpose intended. In each type the manufacturer assumes the liability and responsibility to correct the defect or to repurchase or replace the product. Federal lemon laws cover anything mechanical. The federal lemon law also provides that the warranter may be obligated to pay the prevailing party's attorney in a successful lemon law suit, as do most state lemon laws. More

Back in march, my girlfriend and I visited the dealer to purchase a used vehicle for her and trade out of her old one, the inventory was great and prices seamed to be so cheap that we thought this was going purchase a used vehicle for her and trade out of her old one, the inventory was great and prices seamed to be so cheap that we thought this was going to be a great experience. It wasn't. We found a vehicle and she fell in love with it, a 2009 VolksWagen Tiguan SEL it had everything she wanted and was in our budget. So we left because she wanted to think about it. Well After multiple texts and 6 Phone calls from George Hobbs(our dealer) And him telling us that there were 3 other people looking at the car and one person had put in an offer we rushed back to the dealer the next day only to find out no one had been looking at it, he was just eager to make a sale. So we decided to put in offer in... And then it was just downhill from there. My girlfriend had been pre-approved through her credit union for an auto loan and the interest rate was to good to beat. My girlfriends Pre-Approval was for a set amount and we could not go over. Even after explaining this to the dealer he tried to trick my girlfriend into filling out a loan application by covering up what the document was, thinking we wouldn't read it. So after that was settled we moved on, then that's when all the hidden fees came to surface, making the vehicle almost $1200 more and that's not including taxes. After Fighting with him for a good hour on price we finally settled for an out the door price. He handed us the keys to the vehicle and saying we needed to come the next day to sign the papers because the finance manager was out for the day, he didn't show us any papers on the final price and asked for NO signatures. So the next day when we went to sign the papers, we were in the room, the finance manager, sales manager, and George Hobbs. They handed her the papers with the price and it was NOT what we discussed and agreed on the day prior. When we tried to explain to the Sales and Finance manager that the price was incorrect George Hobbs Called us lairs and said that we didn't know what we were talking about. He later shot himself in the foot by saying that he did agree with us on the price but after reading the Pre-Approval letter from her credit union she was allotted more for fees so he re-did the paper work after we left. Upon hearing this we told the sales manager he needed to fix this, then George Hobbs left the room and returned with my girlfriends old car key, handed it to her and said he didn't need the sale, then looked at the sales manager and asked where the window sticker was for the Tiguan so he could put it back out on the lot. Well thankfully the sales manager took control and the price was corrected. So we left and enjoyed the vehicle. And then in mid June My Girlfriend was driving her car home on a back road going 30mph and the vehicle started to smoke, so she stopped the car and got out and within minutes her car was completely in flames. So even after all the trouble we went through it wasn't worth it. She loved her car and had to sit on the side of the road and watch her vehicle burn to the ground. Needless to say we will not be returning to Gillman and we certainly will not be referring anyone there either. More