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Gillman Acura of North Houston

Houston, TX

4.9
1,257 Reviews

18002 Interstate 45

Houston, TX

77090

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Showing 1,257 reviews

June 16, 2022

Was greeted fast and was super nice and prompt with my car I’ll go back More

by davidrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maybe Ron, Gillman Acura
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Gillman Acura Team

June 16, 2022

Excellent service from all team member: sales (Noah), finance and accessories. I would recommend Gillman’s. More

by beverly_taylor1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Gilliam, Gillman Acura
Jun 22, 2022 -

Gillman Acura of North Houston responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Gillman Acura Team

June 15, 2022

Great service and great Team. Always attends to our needs very promptly. Would for sure recommend them. More

by mbyrne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Schultz
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Gillman Acura Team

June 15, 2022

Acura makes good cars and Gillman Acura North does a great job of helping to maintain them. They are courteous, expert, efficient, and keep costs reasonable. More

by Texodie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Mascardo and service staff
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thanks for the great rating, Texodie. We're pleased that everything went well for you. Sincerely, The Gillman Acura Team

June 15, 2022

Garrett Schultz is the best service representative I have ever dealt with by far. Very thorough. He kept me updated almost ever day of the progress on the vehicle. He dealt with my 3rd party warranty provide More

by billjustice7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Schultz
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Gillman Acura Team

June 15, 2022

I walked into Gillman Acura this morning without an appointment. My a/c was immediately diagnosed (no leaks) and the correct amount of freon was added. I was back on the road in a washed car in two h More

by TexasChick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 17, 2022 -

Gillman Acura of North Houston responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gillman Acura Team

June 14, 2022

My car has been in 6 times for the same problem. This time they kept my car for 2 weeks. I was told the problem has been solved. However, I drove my car for less than a mile and the problem happened More

by ebonygem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Gillman Acura Team

Jun 17, 2022 -

ebonygem responded

The problem is with the info-entertainment system. The service department has replaced a speaker, placed a harness, and has now replaced the amplifier. By Texas law my car is a lemon. I have bee patient because Garrett Shultz has been very courteous, and professional and is as frustrated at this point as I am. I had a 2019 RDX that had a different problem with the info-entertainment system that the radio and navigation system would just stop working. I brought it I. Several times to get a hard reset of the system until I learned how to do it my self by watching a You Tube video. Acura keeps adding all the new bells and whistles but have not perfected the technology behind it. This is probably going to be my last Acura. I have been driving Hondas and Acuras since 1984.

June 14, 2022

Gillman Acura is a Awesome place to purchase a new or used vehicle I will be back in the near future. More

by Jkyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us! Sincerely, The Gillman Acura Team

June 14, 2022

If your going to buy an Acura. Look no further than Gilman Acura awesome group More

by garyhoffman57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gillman Acura Team

June 14, 2022

Nick Sanders and his assistant, worked very diligently to get me through the process of swapping one vehicle for another without me leaving my house. Mario (I believe was his name) in financing did an amazin More

by Some1Serious
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 17, 2022 -

Gillman Acura of North Houston responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Gillman Acura Team

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