Gillman Acura of North Houston

Service for my Acura I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above a I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above and beyond to give me a loaner car that was clean and ready for me as soon as I got there. He is true to his word on any quote that he has given me and he goes out of his way to help all of his customers...as we (customers in the lounge area) were talking about how the service people take care of their customers. Davis is one of the most helpful, respectful, honest, and courteous ones there. LMcKenery More

Dishonest I called to ask if an advertised certified MDX was still on the lot. April put me on hold to check, and then told me "great news--it's still here". Af I called to ask if an advertised certified MDX was still on the lot. April put me on hold to check, and then told me "great news--it's still here". After making a long drive to Gillman, and a lot of dodging by the sales guys, they told me they didn't have the advertised car. It was sold "yesterday." I don't appreciate the dishonesty and wasting my time. More

Excellent Service Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy. Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy. More

Dissapointed at dealer response to bad paint on MDX Bought certified pre-owned 2013 Acura MDX, year and half later paint bubble and pealed in numerous places. My wife took it bac to Gillman Acura and Bought certified pre-owned 2013 Acura MDX, year and half later paint bubble and pealed in numerous places. My wife took it bac to Gillman Acura and spoke with Bob Gelske, who made her feel like she was being discounted. He made it seem as if she was making things up and that we had painted the car ourselves! (How in the world would we paint an entire car we just purchased ourselves!??) Needless to say, wife wife left there fuming. Bob then contacted her to bring the car back up so that someone else can look at it the following week. She responded to him and emailing that I would be bringing it up on Friday. When I get there, I was told that Bob was not in, nor was there a rep to look at the vehicle. Didn't get a call or email from Bob to let us know this, so I just wasted my time and drive to the dealership. Very dissapointed!!! This now feels like we are going to get screwed and that neither Gillman nor Acura will take care of this. I hope I am wrong, but this has been a hoorible and fustrating experience thus far. More

Just simply shop someplace else I have purchased many many vehicles over my lifetime, but never have I been spoken to in the condeceding way Sales Manager Ray Gagliardi exhibited dur I have purchased many many vehicles over my lifetime, but never have I been spoken to in the condeceding way Sales Manager Ray Gagliardi exhibited during our negotiations. The salesperson Stephen was very friendly to us, and we were happy until the manager came out. Quickly the entire situation took a very ugly turn and we ended up walking out and purchasing elsewhere. More

Terrible customer service I owned 2012 RDX and wanted to trade it in for a 2015. So my husband and I went in to the showroom and we're looking at the RDX and the salesman Jesus I owned 2012 RDX and wanted to trade it in for a 2015. So my husband and I went in to the showroom and we're looking at the RDX and the salesman Jesus came to assist and was trying to sell us a certified used car, inspite of us telling him that we wanted a new car. He kept on trying to steer us out to the used car lot, I was so frustrated and asked him why he was insisting that I buy a used car and he told me he could read customers well and we did not look like the kind to buy a new car!! We left the dealership went across the street and bought a 2015 Audi Q5.... I will never go back to Gillman Acura! More

Service Department Review Outstanding customer service by Ron Mascardo. Simply call him and everything is taking cared off in terms of Acura maintenance and service. I own two Outstanding customer service by Ron Mascardo. Simply call him and everything is taking cared off in terms of Acura maintenance and service. I own two Acura: TSX Model 2010 and RDX Model 2014, they are both well maintained by Gillman Acura. More

Was sold a used Acura TL w/ serious issues, but returned. My wife and I went to shop a car last Saturday, 01-10-2015. We arrived closed to 5 PM. We were looking for a used Acura TL as our TL was totally lost My wife and I went to shop a car last Saturday, 01-10-2015. We arrived closed to 5 PM. We were looking for a used Acura TL as our TL was totally lost in an accident. The sales manager April greeted us and said something you'd get best purchase experience today. Then she brought in a young salesman Paul Jesus to us. Paul showed 3 cars which are almost identical to ours. It's raining, so we briefly drove each and glanced interiors of the cars; but without inspect exterior carefully. When we returned to his office, it's already dark. We were not really planning to purchase car that time as we haven't had shop around yet. However Paul was very eager to sell one to us, and push for a deal before we have had a time to think our plan with my wife. Paul even move a black TL to the outside if his office. After negotiate the price, we signed the purchase agreement... After I drove the car home and parked inside garage, I start inspecting the car. Gosh, I was astounded to find the following defects: 1. The driver-side headlight seal was open and water mark damages inside. 2. Two scratches on top of hood was covered with glue-like things. 3. On LCD display panel, there are a couple of warning messages saying "the engine was not run in appropriate status, need to bring back to a dealer." From the Caffax record, this car failed the state-emission-inspection twice on the 11/19/2014. The inspection sticker on window shows passed on 11/20/2014. When we questioned why and how this happened, Paul couldn't answer but insisted nothing to worry about this. He also mentioned the car was to be certified, But we asked why it wasn't, he went to ask and told us because only a limited #s of certification are allowed by Acura for a dealer. Now, I know this is not true. The truth is this car would never pass a certifying process as these known issues has not been fixed. I was so frustrated for whole Saturday and Sunday, as I paid total more than $31K for a car with serious issues. The worse is that sales people never told me the defects and problems. I felt like to be cheated. I bought the car back Monday morning, today, 01/12/2015. The first thing was to return this car and get my money back. Paul was nice and helped get it through. I appreciate Paul's assistance and Gillman took back the car without extra difficulties. Paul Jesus is a nice guy. However the whole experience with Gillman Acura was bad. I purchased my last TL from John Eagle Acura, and everything went through so smoothly and the best deal. John Eagle sold me a brand new TL for $34K that time, and Gillman tried to sell a used for $31K. Unfortunately Acura stops making TL from 2015, and John Eagle does have a 2013 or 2014 TL available. More

I'm Seriously Impressed I could not be happier with my Certified Used Car Purchase from Gillman Acura. I was first attracted by the aggressive Sales Price that appeared to b I could not be happier with my Certified Used Car Purchase from Gillman Acura. I was first attracted by the aggressive Sales Price that appeared to be well below the Consumer Reports National Average. So, I effectively purchased a new car for about half the original MSRP. I enjoyed the Full Disclosure on the Vehicle History & Car Fax Report, and this evidence further fortified my confidence that Gillman Acura only sells high quality vehicles. I was particularly pleased with the trade-in value for my old vehicle that was roughly equal to 2 other estimates from CarMax & Texas Direct Auto that I received over two years ago! The 2-year extended warranty options were fairly priced at less than half of what I was quoted for a comparable 2-year warranty from Mercedes-Benz for a similar sized Certified Used E-Class. All of the staff was extremely helpful, friendly, & informative, and I never recall feeling the pressure of the "hard sell" when it came to the Sales Price, Trade-In Value, Financing Options, or the Extended Warranty Options. In fact, it was almost "too easy" (getting in & out in less than 3 hours) and everything seemed to meet or exceed my expectations. Being New Year's Eve, I was especially impressed with the attention to detail & customer appreciation that I felt from all of the employees. They even ordered pizza for everybody (from my favorite pizza parlor, no less)! The Starbuck's coffee machine will be a welcome relief if your experience lingers over 3 hours, and the waiting area is comfortable & clean. This is my very first Acura purchase, and I cannot communicate how impressed that I was from start to finish. Even though I live almost 40 minutes away, I'm already looking forward to my first Service experience. More

My Worst New Car Buying Experience......Ever 9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with s 9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with someone else when I arrived at the dealership and completely blew me off. 9/1/2014: Test drove the TLX with Brenda Russell , we agreed on a purchase price ( subject to my wife coming to Gillman the next day to test drive the car). She found a car in inventory and I gave her $1,000 check to reserve the car for 48 hours, with the written agreement that if my wife liked the car we would make the purchase following the test drive. 9/3/2014: My wife and I arrived at Gillman at the scheduled time; Brenda did not come to work that day or make provision for anyone else to deal with us. 9/3/2014: We were assigned a third sales person, my wife liked the car and we met with the Sales Manager (Ray Gagliardo) to finalize the purchase agreement. 9/3/2014: Ray Gagliardo had the paper work I had signed with Brenda; however when he tried to access the car details in the computer he found that she had “mistakenly” reserved a 2014 TL as opposed to the 2015 TLX we had agreed to. Gillman did not have a properly equipped Silver TLX in stock and Ray said he would try to trade for one with another dealer and asked for several days to find a car. 9/8/2014: Gillman found a silver 2015 TLX. We signed the sales contract and I drove my new Acura home. Gillman did not have the emergency spare tire available (as promised on my taking possession of the car). I told them that if they had advised me that there was no spare that I would have delayed taking delivery until everything was complete as agreed. 9/9/2014: Gillman called to inform me that there might be mistake as to the VIN number on the Bill of Sale. The VIN on my purchase contract was not for the VIN on the I now had in my possession. I was driving (and had insured) a car that I did not own. I had the wrong car; and the car that I had “purchased” could be anywhere doing anything. I held (potential liability) for a car I did not control Ray Gagliardo and I agreed that too many things had gone wrong and we needed to unwind the deal. Gillman cancelled the sales contract, released me from liability, refunded my money and collected the car from my premises. 9/10/2014: Bought New Acura 2015 TLX at John Eagle More