Gillman Acura of North Houston

Sold me a car with bad brakes Bought a used Acura RDX. Dealership indicated it passed a 120-point inspection. They reported it had nothing needing repairs; in good condition, etc. Bought a used Acura RDX. Dealership indicated it passed a 120-point inspection. They reported it had nothing needing repairs; in good condition, etc. In less than a week of owning it, brakes start squeaking - turns out, my car has only 1mm of brake pads left on front end, about 3mm on back end, back rotors need replacing, etc. Mechanic said, "I wouldn't even drive it to work tomorrow without getting it fixed first." When I called to speak with Amir (manager), he was defensive, made statements such as, "We have proof that 2 weeks before you purchased, your brake pads were at 5mm and no one else drove the vehicle in between - I don't know who you're taking your car to or who's telling you that but the brakes were fine; we're not going to do anything about brakes"... etc. Not sympathetic, not concerned, just defensive, implying that my mechanic doesn't know what he's talking about, etc. No apologies, no attempts to "make it right" as a businessman, just passive hostile responses. I wasn't even asking them to fix the brakes - just inquiring how my car passed the 120-point inspection. I would've been fine, if, when I asked, "Is there anything wrong with the car - anything that needs fixing?" they had said, "Well, the brake pads are pretty worn - you'll want to get them fixed right away," but they continued to maintain that it passed a 120-point inspection. My mechanic/shop is highly recommended by thousands of people, and they have been here for many years. Plus, my car is squealing now when I brake, so you do the math. I would like to say, though, that my salesperson, Angelique, was very friendly, patient, hard-working and nice to work with. But overall, it leaves me with a bad taste in my mouth, especially when the manager doesn't really want to hear what I'm saying, and I get stuck with a big brake bill when I haven't even owned the car 1 week. More

WORST buying experience ever Let me start by saying I have provided the Gillman family with 25 vehicles purchased either by me or friends that I have recommended, but none at Gill Let me start by saying I have provided the Gillman family with 25 vehicles purchased either by me or friends that I have recommended, but none at Gillman Acura. Now I realize why. I know two great salespeople there and I wanted to give at least one of them a sale so I went in to test drive a new RDX on 12/17/18. I had already been in contact with another Acura dealership and an Infiniti dealership and was already given a quote of $80K on my trade - a 2019 Range Rover Sport - by BOTH other dealerships. I test drove the vehicle while the used car guys looked over the Rover. I was presented a piece of paper showing me what they were willing to give me on the Rover - $78K but was told they would work on it and get me where I needed to be. I decided that Monday evening to go ahead with the purchase if they could acquire a blue vehicle AND agree to the trade number that the other two dealerships had already given me - told my salesperson about 8pm. I thought more about it overnight and spoke to my salesperson first thing Tuesday morning to tell him I had decided I wanted a black vehicle instead. He said ok. I heard nothing else from the dealership on Tuesday - on Wednesday morning about 10am I received a call from the dealership from Ray with used cars. He was pretty rude and proceeded to tell me that I would need to sell my trade vehicle outright to someone because there was no way they could give me the $ that I was quoted by the other dealerships OR the $78K they had shown me on THEIR paper. They could only give me $75K. At this point I hung up and was furious...who can be this dishonest in a day like this? Later that day, Amir, a sales manager called me but I was still too mad to talk. I texted my salesperson and asked if there was ANY reason I should call him back. I was told he was probably trying to make it all right. So, I called him back. Amir proceeded to go on and on about how I had asked them to get a blue vehicle (not talking at all about why I was mad). I was so shocked we were even talking about this that I didn't say much. I did, however, tell him that I had PROMPTLY let them know of my color change decision. Amir said, well, I got you the blue one. Now remember, I heard nothing from them at all Tuesday and this is now Wednesday afternoon at this point. He asked was I sure I didn't want to see the blue one and I said NO. "So you want a black one now I'm hearing?", he said. I said yes that's what I told y'all. Amir then said, "Well, I will check at our sister store and if they don't have one then I'll let you know where one is and you can go get it from whoever that is". At this point I was DONE. At this point I texted my salesperson and said I really appreciate all of the help you have given me but I'm done. I will be going somewhere else and this has officially ruined the Gillman name to me. It even put a bad taste in my mouth for Acura too. Salesperson said "I understand". I made an appointment with John Eagle Acura, who was VERY pleasant to deal with and helpful in wanting to get me what I needed. On Thursday, Amir from Team Gillman Acura called me again. I thought, well, I guess I should hear what he has to say. Amir said that there was apparently some confusion - when he told me that he would tell me where a black vehicle was and I could go get it from them if he couldn't get one, he meant it as a convenience to me - I call BS. Amir then proceeded to tell me that he had heard that I no longer wanted to deal with them at all. I said that's correct and he said he didn't understand. I said well, when your company is this dishonest with customers, I don't know why you don't understand. I have never had a dealership go back on their word AFTER someone agreed to do a deal with them. He said, well, I got you the black vehicle you wanted. I said ok but that I would NOT be interested in doing business with them or any other Gillman dealership thanks to him. He was surprised and said ok Happy Holidays. and I said you too. I am still in shock about how all of this went down. I have had nothing but GREAT dealings with Gillman Jeep and Gillman Honda. The people at Team Gillman Acura should really take note of how well those other dealerships are run and try to use some of their practices. It would really help them knowing what's right verses what's wrong and the RIGHT way to deal with potential customers. I will go out of my way now to refer people to any other Acura dealer in town to keep them away from a bad experience like I had. This was such a bad experience that I ended up buying a vehicle from West Houston Infiniti - they were AMAZING to work with and were very upfront in all they did. More

Great experience! I recently purchased a car from Gillman Acura and had a great experience! I was in and out of the dealership fast and had no complaints. From talking I recently purchased a car from Gillman Acura and had a great experience! I was in and out of the dealership fast and had no complaints. From talking to the employees to the car itself everything was A+ More