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Gillespie Ford

Gurnee, IL

4.8
543 Reviews

18834 West Grand Avenue

Gurnee, IL

60031

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Showing 543 reviews

September 26, 2012

I started the process over the internet and received a quick response from Craig. When I visited the showroom for the first time I met Erroll Kaplan and he showed me what was available on their lot. Not More

by achamp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erroll Kaplan
September 26, 2012

We went in to purchase a car we found on the Internet. We were presented with a decent straight-forward offer. We closed the deal after very little negotiation. We are never dissatisfied with our Ford p More

by Chanoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
September 21, 2012

Great dealership too work with. Everything went really smooth and my salesman, Cecillio Ruiz, is a pleasure to work with. I will definitly go back to this dealership in the future. More

by rydnhd05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecillio Ruiz, Cecilio Ruiz
September 15, 2012

Upon deciding to purchase a new ford explorer, I contacted Erroll and he was able to locate the vehicle I wanted,with exactly the right options I wanted,and had it brought in from another dealership More

by jjesparza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erroll Kaplan
September 12, 2012

Great group! They worked with me on financing options, came through with the price they originally told me and just was great to work with!!! Ron G (2013 EDGE owner) More

by rgryzik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron, Craig, Mike
September 06, 2012

Everyone there was helpful and knowledgeable. Thomas made sure my wife understood how all of the options including the sync in her new Escape worked.This is my fourth Ford vehicle, I will highly recommend t More

by mikefier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Jennifer, & Kyle
September 02, 2012

Overall experience was very good. They tried to make buying a used truck less stressful than normal. I ended up with the right vehicle for my purpose. More

by jbowgren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ron hutter jason
August 18, 2012

My family has purchased 3 cars from Gurnee Ford and every time the service is great. Jenn is very consistent and honest, she is friendly and knows how to get the customer the "best" deal. Mike is good in fin More

by LK824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer & Mike
August 14, 2012

By far the best car buying experience I have ever had. My salesman, Brandon, was knowledgable, friendly and really listened to what I needed in a vehicle. The whole team at Gurnee Ford made me feel welcomed More

by Nicolio83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Ron, Kyle, Tony
August 11, 2012

I told the salesman, Errol Kaplan, exactly how I needed to be accommodated. I challenged him, and he and finance man, Michael Laiacono, came through. More

by nickiii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Errol Kaplan, Michael Laiacono