Gillespie Ford

Just bought a new 2012 Ford Edge and was extremely pleased with my purchase. Craig was very timely with his communication and gave me a price that I was very happy with. He explained all of my optio pleased with my purchase. Craig was very timely with his communication and gave me a price that I was very happy with. He explained all of my options very clearly. More

I spoke with a salesman over the phone on Tuesday, about coming in and looking at a car. I then made an appointment to drive the car via their online website. Immediately after making the appointment a mana coming in and looking at a car. I then made an appointment to drive the car via their online website. Immediately after making the appointment a manager from the dealership called me and we spoke more about me coming on on Friday for the appointment. I arrived at 7pm about an hour earlier than my appointment. Walked around the showroom and lot and was not greeted nor spoken too. I did try to make contact with the woman at the sales desk and she said "there should be salesman in the front" I then asked a salesman outside if there was anyone else working, and he replied there was and that in a minute he would get someone to help me. Well I waited another five minutes and gave up and left. This dealership was terrible. I know I look rather young for my age (27) but really at a Dealership you should probably be showing your customers and potential customers more respect and diligence when they come to your store. After leaving I called the sales manager and spoke with him. His apology was forced and ridiculous. I would not recommend this dealer to anyone. More

I started researching online and was first contacted by Craig Holsman. After some banter about the options I was looking for, he was able to find a truck that fit my needs. He also shot me an offer that wa Craig Holsman. After some banter about the options I was looking for, he was able to find a truck that fit my needs. He also shot me an offer that was in the ballpark of what I considered fair. I then proceeded to the Gurnee site and was introduced to Errol Kaplan, who handled the rest of the sale. Could not have been a better fit for me. We were able to hash out all of the particulars in one sitting. I don't think I could ask for any better service or courtesy than I was shown. I walked out with the truck I wanted at what I considered a fair deal. Probably the only time in my life that I could say that my car buying experience was a pleasant one. More

Avoid this dealer at all costs. They will add a rip-off paint protection package and warranty to your finance contract without your approval or even pointing it out. Then they will take months to refund y paint protection package and warranty to your finance contract without your approval or even pointing it out. Then they will take months to refund your money to the finance company. I still have not received my refund after 3 months. It's been a nightmare working with them. They pressure you to death to buy this package. They would not take "no" for an answer! I will never return to this dealer and would never recommend anyone walk a foot inside. They have lost a customer and will lose many more! Dishonest and horrible customer service!! More

Great experience! Craig had the deal all worked out for us before we even went into the dealership and worked with Errol. The test drive of the Tauus was smooth and I was imprssed on how organized the dea us before we even went into the dealership and worked with Errol. The test drive of the Tauus was smooth and I was imprssed on how organized the dealership was. I remember other car buying experiences where we were there for hours, not at Gurnee Ford! Would definetly recommend this Dealership! More

Errol was friendly, open and honest right from the start. I came armed with lots of information and Errol has an answer for every question. He was a pleasure to work with. My next Ford will come from Gurn I came armed with lots of information and Errol has an answer for every question. He was a pleasure to work with. My next Ford will come from Gurnee Ford and Errol Kaplan! I look forward to working with Errol again. More

The service was great and I love my new car. Though I am a little disappointed with the amount of time it took to locate the car and am still waiting for my College check for $500 from Ford HQ, I understand a little disappointed with the amount of time it took to locate the car and am still waiting for my College check for $500 from Ford HQ, I understand its the Holidays and it takes time. I also wish Ford could have a better financing progarm for new recent college grads who dont really have any credit and can't get any help from anyone else. This of course is not the fault of the dealership or the salesman. They were great and did everything they could to help me purchase my car. More

Did my homework online while researching to buy a new vehicle. Contacted the internet sales department of the Ford dealership in my area for information. I received an excellent price when buying a new 2 vehicle. Contacted the internet sales department of the Ford dealership in my area for information. I received an excellent price when buying a new 2010 Ford F-150. The service at delivery was also excellent with information to purchase extras but no pressure to accept them. They located one of only 7 or 8 vehicles in a 4 state area with the options that I wanted on the truck. Would buy from again and recommend to all my friends! More

Having had an extraordinarily bad experience the last time I purchased a vehicle I was extremely averse to having to go through another. I didn't. The people I dealt with were all knowledgeable, profess time I purchased a vehicle I was extremely averse to having to go through another. I didn't. The people I dealt with were all knowledgeable, professional, courteous, patient and quite kind. I have told everyone I know that they HAVE to go to Gurnee Ford, Lincoln Mercury for the best deal, the best cars but mostly for the very best people. Thanks, guys, I LOVE my Escape! More

I had my car serviced at Gurnee Ford, they were great! A few months later I was in the market for a small car for my daughter and we bought a Focus from Mike. He was great the managers are very nice and not few months later I was in the market for a small car for my daughter and we bought a Focus from Mike. He was great the managers are very nice and not pushy. The sales person took all the time that my daughter needed to feel comfortable in her new car. This is the only ford dealer to buy a car from!! More