Gillespie Ford

Upon deciding to purchase a new ford explorer, I contacted Erroll and he was able to locate the vehicle I wanted,with exactly the right options I wanted,and had it brought in from another dealership contacted Erroll and he was able to locate the vehicle I wanted,with exactly the right options I wanted,and had it brought in from another dealership within 24 hrs.He helped make the process of buying a new car very easy. More

Great group! They worked with me on financing options, came through with the price they originally told me and just was great to work with!!! Ron G (2013 EDGE owner) came through with the price they originally told me and just was great to work with!!! Ron G (2013 EDGE owner) More

Everyone there was helpful and knowledgeable. Thomas made sure my wife understood how all of the options including the sync in her new Escape worked.This is my fourth Ford vehicle, I will highly recommend t sure my wife understood how all of the options including the sync in her new Escape worked.This is my fourth Ford vehicle, I will highly recommend them to others. More

Overall experience was very good. They tried to make buying a used truck less stressful than normal. I ended up with the right vehicle for my purpose. buying a used truck less stressful than normal. I ended up with the right vehicle for my purpose. More

My family has purchased 3 cars from Gurnee Ford and every time the service is great. Jenn is very consistent and honest, she is friendly and knows how to get the customer the "best" deal. Mike is good in fin time the service is great. Jenn is very consistent and honest, she is friendly and knows how to get the customer the "best" deal. Mike is good in finance, also consistent and very transparent. I would recommend anyone looking to buy a car to go here. I live in Milwaukee, but I'll make the trip for a quality car and good salesmanship. More

By far the best car buying experience I have ever had. My salesman, Brandon, was knowledgable, friendly and really listened to what I needed in a vehicle. The whole team at Gurnee Ford made me feel welcomed salesman, Brandon, was knowledgable, friendly and really listened to what I needed in a vehicle. The whole team at Gurnee Ford made me feel welcomed and appreciated. Delivered me the car I wanted at a very competitive price with no hassles. Really took the extra steps to make the deal happen and keep me in my payment range. Stellar experience!! More

I told the salesman, Errol Kaplan, exactly how I needed to be accommodated. I challenged him, and he and finance man, Michael Laiacono, came through. to be accommodated. I challenged him, and he and finance man, Michael Laiacono, came through. More

I have visited this dealership several times (5 actually) and not once has someone came outside to speak to me. Each time I have to go find someone. Their pricing and willingness to work a deal is substand and not once has someone came outside to speak to me. Each time I have to go find someone. Their pricing and willingness to work a deal is substandard for sure. Also, someone should point out that it is in poor form to allow your sales people to smoke in front of the building. Yesterday I went to the ford dealer in kenosha on hy 50 and purchased my new 2013 Explorer from Joe & Mike. They got me a nicer truck (yes a bit more money and worth it)and provided me with a MUCH better buying expierence. I was greated within seconds of ariving at the dealship and shown the Explorer that was online, we test drove it and finished up the paperwork and drove home with it. I mentioned my expierence with the Gurnee ford dealer to a friend of mine and he also has had only negative expierence's there. One more thing, I live in Gurnee and I wanted to support a local business. Oh and as for our demographics - Both my myself and my buddy are mid thirtys, white, healthy and obviously able to afford the purchase of a new car or truck. He bought a Jeep cherokee instead, do to the fact of poorly he was treated. More

After having the worst car buying experience at this After having the worst car buying experience at this dealer, I went back to get the floormats I was shorted. This was prearranged with dealer to "Ju After having the worst car buying experience at this dealer, I went back to get the floormats I was shorted. This was prearranged with dealer to "Just pick them up". When I arrived, they wanted money for them. I said my model came with the mats. They argued the point and downloaded the information I was referring to. Guess what? I was right and the mats were free! Now to top it off, the sales manager, after being very mad because I was right said I wasn't welcome at that dealership anymore. Beware of this dealership! I wonder if I'll ever get the paint blemish fixed as they promised on purchase day. This dealer recently had a management replacement. Maybe time for another! More

I have taken my car to this dealership for oil changes that typically take 2 hours to complete. Recently I took my car in for an oil change before a road trip and during the trip the plastic cover for the that typically take 2 hours to complete. Recently I took my car in for an oil change before a road trip and during the trip the plastic cover for the oil filter came loose and was dragging below my Fusion. I am currently looking for a new Ford dealership to take my car for service. Very disappointed in this dealership. Also it seems that they always have something extra they want you to do for your car. They have wanted me to change my power steering fluid every 20,000 miles which I know isn't typical. Seems like they try to get as much money out of you as they can. More