Gillespie Ford

I have recently been put on Social Security with a I have recently been put on Social Security with a dibilitating Lung Disability, which means that I am on a very, very strict and fixed income. I we I have recently been put on Social Security with a dibilitating Lung Disability, which means that I am on a very, very strict and fixed income. I went in with a bottom line montly payment and a specific "Wish" list. Emphasising a "No Run Around Buying Experience." I told Mr. Ruiz that I wanted another Ford Focus. I was trading in a 2005 Focus and enjoyed it. I wanted Nav, Moon roof, 5 door, with BIG emphasis on "NO RED" color. We did a test drive on a very nice 2013 Focus that had all I wanted. It came in $22 a month more than I could afford. He gave me several other options and information to digest and I went home to consider the purchase. This was very impressive for me, because a few days earlier I was looking at another option at a Kia lot. The sales rep there was very annoying and made me feel I was doing him a favor than the other way around. I've never felt so pressured. He went so far as to the block the door upon my leaving saying, "What can we do to keep you from going to Ford?" and, "I'm not letting you leave till we've made a deal." He did everything a sales person can do to solidify most peoples stereo typed fear of the "Ugly Car Salesman". I get very Frustrated with that kind of attitude and desperation. Some dealerships forget about customer courtesy. Which, however, is not the case at Gurnee Ford. I was allowed to make a non pressured decision at my own pace. I felt I had choices and not forced into what I didn't want. It has been nearly 2 weeks and the only regret I have is not having more income to aquire a more expensive vehicle. But that was not to be. Mr. Ruiz offered several different choices for me to choose from. and when i came back the following day he had even better options for me. He even came in nearly $60 dollars under my stated monthly payment request. He made my car buying experience a good one. I will HIGHLY recomend this dealership as often as I can. Thank you very much, Charles Stufflebeem More

We purchased the new 2013 Escape SEL for my wife at Gurnee Ford. It's a smaller dealership and it was actually quite a pleasant experience. Everyone at the dealership was extremely accomodating and Jas Gurnee Ford. It's a smaller dealership and it was actually quite a pleasant experience. Everyone at the dealership was extremely accomodating and Jason the salesman very friendly. After our initial visit to the dealership, the manager, Kyle, called the next day to say he found and obtained the exact vehicle we wanted and it would be there that day. The next day we went back to the dealership to see it. With little effort, we made a deal and drove the car home. The process was easy and went smooth and simple. We received the trade value we wanted, we received the selling price we wanted,and we received the financing and payment we wanted. I have alot of experience at buying vehicles and this was really a good one. I wouldn't buy a Ford anywhere else. More

We had driven many cars from severl manufacturers and were very specific about what we wanted. Tom had to get our car from another dealer. He went out of his way to take care of us. Not only Too, but were very specific about what we wanted. Tom had to get our car from another dealer. He went out of his way to take care of us. Not only Too, but also all of the people working there were friendly and went out of their way to be of service to us. More

I had a great experience until I picked up the vehicle and they did not include a bracket for my front plate as the car was from out of state. Brandon told me to just go to a dealer closest to me and he w and they did not include a bracket for my front plate as the car was from out of state. Brandon told me to just go to a dealer closest to me and he would arrange for them to install it for me. After that I never heard back from him.He has not gotten back to me since I have completed the purchase. So I had to pay about 40 bucks to have my front bracket installed when Gurnee Ford should have done that for me no charge!!!! Very disappointing conclusion to an otherwise smooth transaction. More

I was very pleased with the friendliness of the staff that assisted me. I believe I got a great deal on my 2013 Mustang convertible. Jennifer and Kyle met my every requirement for purchase. I got a gr that assisted me. I believe I got a great deal on my 2013 Mustang convertible. Jennifer and Kyle met my every requirement for purchase. I got a great trade-in and a $1500 rebate. I look forward to working with them in the future. More

I just stopped by to start the paperwork on a car that I found on line, and ended up staying until all the paperwork was done and I owned the car. Everyone was very nice and friendly. When the state didn' found on line, and ended up staying until all the paperwork was done and I owned the car. Everyone was very nice and friendly. When the state didn't respond fast enough and I needed to go back to work, they had a porter drive me to work and then they dropped off my new car at my work before I was done for the day. That is customer service. More

Went to Gurnee Ford for a new Escape but could not find what I wanted. Craig worked with me, the Internet Manager, and I was able to order the exact car I wanted. Just got it today and it is beautiful. W what I wanted. Craig worked with me, the Internet Manager, and I was able to order the exact car I wanted. Just got it today and it is beautiful. Would go through this dealer again....plus I got a GREAT deal. More

I started the process over the internet and received a quick response from Craig. When I visited the showroom for the first time I met Erroll Kaplan and he showed me what was available on their lot. Not quick response from Craig. When I visited the showroom for the first time I met Erroll Kaplan and he showed me what was available on their lot. Not finding exactly what I wanted I visited other dealers. I came back to Gurnee Ford because of the way I was treated and Erroll was able to find the exact car I wanted at another dealer. We negotiated a price for the car and for my trade, and I was able to pick up the new car the next day. Everyone I dealt with was pleasant and professional. A good buying experience for me. More

We went in to purchase a car we found on the Internet. We were presented with a decent straight-forward offer. We closed the deal after very little negotiation. We are never dissatisfied with our Ford p We were presented with a decent straight-forward offer. We closed the deal after very little negotiation. We are never dissatisfied with our Ford purchases and thus far have not had a bad purchase experience at the two Ford dealerships we have dealt with. More

Great dealership too work with. Everything went really smooth and my salesman, Cecillio Ruiz, is a pleasure to work with. I will definitly go back to this dealership in the future. smooth and my salesman, Cecillio Ruiz, is a pleasure to work with. I will definitly go back to this dealership in the future. More