Gillespie Ford

Very good customer service in sales and service/parts,GURNEE Ford is military friendly and that is a huge incentive for me. I did not give a 5 rating for Price and overall experience becaus service/parts,GURNEE Ford is military friendly and that is a huge incentive for me. I did not give a 5 rating for Price and overall experience because I traded in a vehicle and the #'s on the final financing paperwork did not match what I was verbally told. Brandon could have told me "Illinois Tax" was factored into the trade-in price instead of me discovering it on final finance paperwork. Just be up front about it, I ened up fianacing $1800 MORE than I had anticipated. More

Nick was extremely helpful in finding me the car that was right for me. He took the stress out of shopping for a car by making me feel comfortable, giving me his undivided attention, and not using your typic right for me. He took the stress out of shopping for a car by making me feel comfortable, giving me his undivided attention, and not using your typical "car salesman" techniques. He let me test drive multiple cars to really get a feel for what I wanted and was very knowledge on each vehicle. I found the perfect car within my budget. I highly recommend Nick for anyone looking to purchase a vehicle as he will make it an enjoyable, stress-free experience, and deliver service which distinguishes him from the rest. Thanks Nick! More

I just purchased my Nissan Rouge from Shane and he was extremely helpful, friendly, and easy to get along with. I love my new car! Shane did a fantastic job at helping me with my purchase! And Rebecca extremely helpful, friendly, and easy to get along with. I love my new car! Shane did a fantastic job at helping me with my purchase! And Rebecca was awesome as well! More

Nick, Craig, Ricky and Rebecca were all very friendly and explained everything very well. Nick took us on a test drive and explained all of the features and options on the Ford Explorer. He was very friendly explained everything very well. Nick took us on a test drive and explained all of the features and options on the Ford Explorer. He was very friendly and informative with no pressure. Craig Holsman (internet sales) searched many dealership's inventories to help us find the Explorer with the options we were looking for. Ricky was very friendly and helped us set up SYNC and went over all of the features on our new Explorer. Rebecca was friendly and walked us through all of the paperwork. Overall, everyone on the Gurnee Ford team provided excellent customer service. They were knowledgeable, friendly and professional. We had a great car buying experience. Thank you!! More

The process started on-line with Ford's website and the assistance of Craig Holsman (internet sales). It finished with Richard Elliston (Ricky). Even though the process wasn't quick, Ricky searched not the assistance of Craig Holsman (internet sales). It finished with Richard Elliston (Ricky). Even though the process wasn't quick, Ricky searched not only his dealership's inventory but what was actually being manufactured to try and get the exact car I wanted. We finally decided on a car and got a good deal. This is the second vehicle we have purchased for our family in the past 2-years from Gurnee Ford and as long as the service (which has been fantastic) continues to be top notch and they continue to provide good deals, We'll continue to purchase products from them. More

My overall experience was good. Jeff was great he was very patient with me. I'm not an easy guy to work with. It felt as though he was an advocate for me with management. very patient with me. I'm not an easy guy to work with. It felt as though he was an advocate for me with management. More

The most satisfying car buying experience I've ever had. Sales consultant Richard seemed like he was working for my best interest. Rebecca had the paperwork ready for signing in no time at all. Great j had. Sales consultant Richard seemed like he was working for my best interest. Rebecca had the paperwork ready for signing in no time at all. Great job!!! More

We were very pleased that they were able to find a car that was close to the one we had constructed online at ford.com. The staff was very friendly and helpful without displaying the feeding frenzy feelin that was close to the one we had constructed online at ford.com. The staff was very friendly and helpful without displaying the feeding frenzy feeling that we had experienced at dealerships in the past. More

My overall experience with Gurnee-Ford was great. I was interested in a 2013 Ford Edge. After reading the reviews about Gurnee-Ford, I decided to visit their web site and check out their available invent interested in a 2013 Ford Edge. After reading the reviews about Gurnee-Ford, I decided to visit their web site and check out their available inventory. I found a 2013 Edge that I was interested in and sent a request to find out if the vehicle was available. I received a call and email from Nick Bentel providing information about the Edge I had inquired about. I called Nick and set up a time for a test drive. When I arrived at the dealership, I was immediately greeted outside by Nick. He had a Ford Edge ready out front for the test drive. Nick gave me a complete tour of the vehicle, showing me all of the features, explaining the different options available on the SEL and Limited. I took it for a test drive and fell in LOVE with Edge. I loved the way it handled and everything about the car. Nick was great. No pressure about buying a car; asking me what I liked and what I didn't; and all the time wanting to get the right vehicle for me. Didn't plan on buying a car that night but I got a great deal on a 2013 Ford Edge Limited that I could not walk away from. Jennifer May handled the financing and she was great, explaining all the paperwork. The whole experience was the best car buying experience I have had in a long time and I now I own a new 2013 Ford Edge which I love driving. Thank you Gurnee-Ford. Marsha Vaughn More

This was probably one of the quickest purchases my husband and I have had. Great service and very friendly. I would definitely recommend this dealership. husband and I have had. Great service and very friendly. I would definitely recommend this dealership. More