Gillespie Ford

Rebecca and Richie took the extra time to go over the vehicle and paperwork on the vehicle I purchased. From thoroughly explaining the vehicle and helping me set up "SYNC", my radio, seat controls and ma vehicle and paperwork on the vehicle I purchased. From thoroughly explaining the vehicle and helping me set up "SYNC", my radio, seat controls and making me confortable in the car. I always dread the paperwork....but, Rebecca was well trained and was able to answer all questions without having to run to someone else for an answer. Extremely PROFESSIONAL! Thank you for the wonderful experience!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Dealer was very friendly. Sales staff was not aggresive at all, allowing me to window shop without being accosted about selling me a vehicle. When it came to finding the vehicle of my choice, they worked at all, allowing me to window shop without being accosted about selling me a vehicle. When it came to finding the vehicle of my choice, they worked with my travel schedule. I had requested a quote through Edmunds.com and they honored that request completely. As a result, when it came to discussion on price there was no conversation, since the offer through Edmunds had established the price. More

We were greeted with a warm and "excited to help" kind of welcome, and actually spent a couple hours there looking at various types of cars and every time a question popped up, our salesman Ric help" kind of welcome, and actually spent a couple hours there looking at various types of cars and every time a question popped up, our salesman Ricky didn't hesitate to help look into it and answer it. We negotiated a lot, and came to a price that was agreeable to both parties. Everyone there was really genuine in trying to help us get the best deal possible with the cars. They were very professional and kind providing my family and I with full customer satisfaction. More

My salesperson Jeff M. was very helpful in answering my questions without pressuring me to buy immediately. He also spent the time to locate the specific vehicle that we wanted. Rebecca Knarr was very pr questions without pressuring me to buy immediately. He also spent the time to locate the specific vehicle that we wanted. Rebecca Knarr was very professional and friendly and made the purchase experience go very smoothly. More

The Salesperson made a promise to find the vehicle we wanted and said it would not be a problem. It was a problem. After almost a week, no vehicle found. We gave them a $500 check as partial down pay wanted and said it would not be a problem. It was a problem. After almost a week, no vehicle found. We gave them a $500 check as partial down payment to show our good intentions. They cashed it the very next day. Communication to us about the status of finding a vehicle was not forthcoming and we had to pester the salesperson to get information. Meanwhile we checked with other Ford dealers in the area and they all responded within a day or less with either a car we wanted or an offer to order a new 2014. Gurnee didn't even think to do this. We found the perfect vehicle at another dealership and decided to take our business there. Gurnee would not match their price, so we requested our check back. They gave us a hard time saying that it hasn't cleared and we have to wait for it to clear before they can write a refund check. We checked our bank account and that's when we found out that they cashed it the day after we wrote it and that it had cleared. They were rude to me and my wife when we called to arrange a pick up of the check. I had purchased 2 other vehicles from this dealer in the past with no problems, but the salesman I worked with is now gone. Looks like he might have been carrying the place! Warning to anyone shopping for a car at this dealership or any other. If the salesperson cannot look you in the eye when talking to you, leave as soon as you can. I should have listened to my gut and walked out, but I was so focused on getting the car that I continued talking to them. More

I got the truck I wanted and a reasonable price. I enjoyed the experience visiting and working with Rebecca and Rick. The process went quick and easy enjoyed the experience visiting and working with Rebecca and Rick. The process went quick and easy More

I started my search on the Internet and was contacted by Gurnee Ford. They did everything they could to locate a car I wanted at the price I wanted before I even walked into the dealership. They understoo Gurnee Ford. They did everything they could to locate a car I wanted at the price I wanted before I even walked into the dealership. They understood I was very busy and could not be in a hurry since my work took precedence. When numbers and model were agreed upon I went to the dealership to work with Shane to find the color combination I wanted. He first showed me all the bells and whistles in the option package I had selected. He never tried to sell me more than I wanted or try to push me Into something I didn't want like an ugly color because it was available on the lot. The dealership looked for the color combination I wanted for over a week and found no such car was available within 600 miles. I then settled for a different color Interior if they gave me a remote start at cost and they did. When I came to get the car, the paperwork was all ready for me to sign. Because of having to show me things like MySymc, we were unable to contact my Credit Union for payment because it had closed, but they accepted the email I had indicating how much I could finance. My credit union messed up making the payment and Rebecca was very nice and just let me know there was a problem so I could clear it up quickly. I was very happy with the speed and quality of the after purchase work and would use their service department again. More

Ilike this dealership i told my sales person (tom) what i wanted and did what it took to get it done. they excepted my offer,we signed the papers and we were out of there. And my wife loves her rav4 toyota a wanted and did what it took to get it done. they excepted my offer,we signed the papers and we were out of there. And my wife loves her rav4 toyota and if she is happy were all happy. thank you gurnee ford More

After long day of visiting dealerships that didn't have what we wanted, but wasted our time trying to convince us we should be interested in something else, our experience at Gurnee Ford was quite dif have what we wanted, but wasted our time trying to convince us we should be interested in something else, our experience at Gurnee Ford was quite different. Tommy listened to what we wanted, showed us what they had on the lot. We test drove two cars. He worked a price for one that fit our budget, and we finished the deal. Simple. No back and forth with a sales manager, no hard sell or bait and switch. Seems like this is the way it should be, but almost never is, in my experience. Jenn handled the closing paperwork - very efficient, very pleasant, very professional. I definitely will go back to Gurnee Ford when I buy my next car. More

Great buying experience Shane had all my paperwork ready and was able to buy my new car very quickly. Thanks Shane you have one happy new ford focus owner and was able to buy my new car very quickly. Thanks Shane you have one happy new ford focus owner More