Gillespie Ford

I brought my Ford Escape in on 12/13 to fix an idle problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but now it also runs rough when warm. Obviously they did not drive the car after their work. Just to add to the overall dissatisfaction, they say you get a free car wash, this never happened. I will never go to this dealer for service or for a purchase of a car! More

Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck. More

The dealer worked well with me over time to come to an agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dea agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dealerships, and the staff at Gurnee Ford appeared to be more honest than at other dealerships. More

Everybody at this dealership is super friendly and made the purchasing process enjoyable. I would definitely recommend this dealership! They really went above to find the exact car I wanted with all the fe the purchasing process enjoyable. I would definitely recommend this dealership! They really went above to find the exact car I wanted with all the features I was looking for. More

Shane Adams was very direct with pricing and never tried to trick us or deceive us. He also never pressured us into buying a car, he merely gave us options and waited for our response. Cheyne Hanoski was ve to trick us or deceive us. He also never pressured us into buying a car, he merely gave us options and waited for our response. Cheyne Hanoski was very thorough when we went through the financing process. More

My experience here at this dealership was GREAT! After purchasing/leasing 11 cars in the past, it was always a painful experience. This by far was the easiest car buying experience I have had. Up front purchasing/leasing 11 cars in the past, it was always a painful experience. This by far was the easiest car buying experience I have had. Up front pricing, and no typical dealer back and forth games. Shane Adams was the best! He did a great job trying to find the right F-150 with the options we were looking for. Scott in finance was great too! After having such a positive experience here, I will defenately recommend this dealership to family, and friends! More

I love the ford escape I had purchased from the dealership. I only had a few minor mechanical problems but the mechanics at ford helped me through it which I am forever grateful. It was reasonably dealership. I only had a few minor mechanical problems but the mechanics at ford helped me through it which I am forever grateful. It was reasonably priced and I would probably come back and purchase another vehicle. More

Upon getting to the dealership Mike Bishop greeted us within minutes of being there. After telling Mike my needs and usage of car he pointed us in the direction of a Ford Fusion that had everything I ne within minutes of being there. After telling Mike my needs and usage of car he pointed us in the direction of a Ford Fusion that had everything I needed all while fitting into my desired price range. After a ride along I was ready to make my purchase if Cheyne and myself could agree on the pricing, he was able to help us out tremendously. I couldnt be happier with my decision and would recommend the following dealership to all seeking new/used Ford. More

Dealership took great care of me and my family. Made sure we were happy with our purchase and took time to share all the features. sure we were happy with our purchase and took time to share all the features. More

Nick was a great salesman! I bought a Ford Fiesta, black. Ran great through the hills of West Virginia. Nick Worked the deal to my complete satisfaction. Good luck in the future Nick ! Ran great through the hills of West Virginia. Nick Worked the deal to my complete satisfaction. Good luck in the future Nick ! More