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Gillespie Ford

Gurnee, IL

4.9
586 Reviews

18834 West Grand Avenue

Gurnee, IL

60031

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Showing 586 reviews

April 24, 2015

cecilio Best sales rep,ever,we've work with cecilio several times,he's our favorite,and will ask for him everytime,sincerly,James and Deborah van xxxx More

by vandyke deborah 4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecilio Ruiz
February 14, 2015

very good experience We purchased our vehicle from Cheyne the Internet sales and it was very good experience. Very friendly, knowledgeable. . We couldn't decide on which More

by cooken23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 31, 2014

Changed agreed upon price, without informing me. BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price More

by bopesa
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky Elliston
October 31, 2014

BEWARE OF RAISING AGREED UPON PRICE! BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price More

by bopesa
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky Elliston
July 07, 2014

EXCELLENT SERVICE DEPARTMENT!!! Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in More

by James Armbruster
Customer Service
Recommend Dealer
Yes
Employees Worked With
Pete - service technician and the Service Mgt.
March 30, 2014

I've had my F150 there many times and have not been disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And More

by billfran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark and Chris
March 28, 2014

Chris helped me decide on the needed repairs for my CRV. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. More

by happyrabbit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Huecksteadt
March 28, 2014

Mis-diagnosed service repair resulting in a $500 + expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his at More

by mrcleantuyu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MARK SCIULLI
January 25, 2014

I was happy that gurnee ford helped me to find the perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with. More

by skywhip13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Adams
January 02, 2014

I bought a new Focus for my daughter and got the price I was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new More

by sky59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca, Ricky Elliston
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