Gillespie Ford

I was referred to this dealer by USAA via an on-line new vehicle purchase request thru them; it was one of three received, and was the closest to my home with the best "incentives" package offer, which is w vehicle purchase request thru them; it was one of three received, and was the closest to my home with the best "incentives" package offer, which is why I chose to "visit" them first. I have previously only used this dealer for service on my other Fords. Their staff was quick to respond and that included internet sales, which responded the next business day promptly in the morning. Upon my visit, the management and sales staff was quick to respond to my presence with no pressure, and I had 3 choices of my reqested vehicle (Expedition EL) for my "test" drive within 10 minutes; my salesman was courteous and quick to find any answers I needed and that was a big help for my final decision. My trade-in and "offer" was more than fair and again, with "no-pressure" tactics which made my experience a true pleasure. Upon deciding to purchase, the "finance" portion was also quick, courteous, and explained in every detail any questions and concerns I had; from registration to dealing with banks, the process was smooth without any "pressure" for add-ons, which was very stress free!! It's a few days later, and I still have no regrets and again, very happy with this purchase!! If you do your "research" in advance, you'll have no problems with this dealer and I've already referred two others to them as well!! More

Salespeople are very helpful and knowledgeable. Finance manager explained details of pricing and had everything well organized. Very enjoyable experience. I would definitely buy a car from them again. manager explained details of pricing and had everything well organized. Very enjoyable experience. I would definitely buy a car from them again. More

Nick showed us availabe Escapes we were intered in, Nick took us out on a couple of test drives and was very helpful with available options on the escape, there was a used Edge that was offered and after dr took us out on a couple of test drives and was very helpful with available options on the escape, there was a used Edge that was offered and after driving that it seemed to be a good fit. Nock and Rebecca did a good job of completing the purchase transaction, glad to have the plates available when we picked up the vehicle. It was a good buying experience ! Jim & Jean Terryberry More

Went to three other dealerships in the area including Honda and Toyota (2) and the experiennce here was by far the best. Frank Schmit was able to answer all of our questions regarding the Ford Escape. Af Honda and Toyota (2) and the experiennce here was by far the best. Frank Schmit was able to answer all of our questions regarding the Ford Escape. After we bought our Ford Escape, Frank was able to explain all the features helped us sync our cell phone to the sound system etc. Frank has also promised to be availale in the future if we have questions. These new cars have so much technology its really helpful to have a back-up if questions arise. More

Very pleased with this experience. Would never go back to our previous dealer. The overall experience was stellar. Would never go back to our old dealership that we have bought 15+ cars from to our previous dealer. The overall experience was stellar. Would never go back to our old dealership that we have bought 15+ cars from More

The sales process when very well. The Finance Manager created a relaxing atmosphere and didn't push warranty's that I did not want. When I showed up to pickup my car Tom had it already detailed and in t created a relaxing atmosphere and didn't push warranty's that I did not want. When I showed up to pickup my car Tom had it already detailed and in the garage away from the winter snow. More

Local dealer under 5 miles from home. Purchased my last two Mustang GT's from this dealer. Staff was helpful and process painless. Small enough to know repeat customers. I have had previous experience w two Mustang GT's from this dealer. Staff was helpful and process painless. Small enough to know repeat customers. I have had previous experience with the service department on my Mustangs and feel the location of the dealer will make all service calls easy to schedule. More

Gurnee Ford gave us a great frame of mind with the purchase of our New Ford C-Max. When we walked in the door we were greeted with smiles and they knew who we were and why we were there. Though we w purchase of our New Ford C-Max. When we walked in the door we were greeted with smiles and they knew who we were and why we were there. Though we were pressed for time, the team at Gurnee Ford worked fast and efficiently to get us on our way, all questions answered. The sales rep even took the time to walk us through all features and was available after we got home to answer more questions. I would definitely send people to Gurnee Ford. More

We are happy to say both employees were nice, friendly, and helpful! We would definitely go back when we are in need of another vehicle. We had a pleasant experience. and helpful! We would definitely go back when we are in need of another vehicle. We had a pleasant experience. More

The price ranges were good, and so was the customer service. They were very friendly, I defiantly would recommend this dealership. 5 stars in my book! service. They were very friendly, I defiantly would recommend this dealership. 5 stars in my book! More