Gillespie Ford

BEWARE OF RAISING AGREED UPON PRICE! BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price and Ricky didn't tell me, I had to subtract the trade-in and rebates to figure it out, He said they were not making enough on the vehicle so they bumped up the price without telling me. Also a very good "Good cop-bad cop" OR "Good salesman-Bad Manager" show More

EXCELLENT SERVICE DEPARTMENT!!! Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in (2002 Merc. ) and PETE the service tech. put computer on the engine.Within several minutes, he had determined that problem did not involve fuel pressure. He opened the hood and found the air filter compartment loose. Disassembled part of filter hose and IMMEDIDATELY found an obstruction that was causing the problem. Started the car and then drove car into service bay to check on other possible problems -none existed. They had us on our way in less than one hour! Total fee was for the inspection alone. Had the opportunity to take advantage of situation with stranded owner, but their honesty, integrity and professionalism was very obvious. THANKS GURNEE FORD - THANKS, PETE!! Saved the day! Car actually runs much better since this emergency service!!! More

I've had my F150 there many times and have not been disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And they don't gouge me on pricing. More

Mis-diagnosed service repair resulting in a $500 + expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his at expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his attitude and defiant when questioned about repairs More

Chris helped me decide on the needed repairs for my CRV. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. More

I was happy that gurnee ford helped me to find the perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with. perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with. More

I bought a new Focus for my daughter and got the price I was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new car that she loves. It was a very good experience at this dealership. More

I brought my Ford Escape in on 12/13 to fix an idle problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but now it also runs rough when warm. Obviously they did not drive the car after their work. Just to add to the overall dissatisfaction, they say you get a free car wash, this never happened. I will never go to this dealer for service or for a purchase of a car! More

Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck. More

The dealer worked well with me over time to come to an agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dea agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dealerships, and the staff at Gurnee Ford appeared to be more honest than at other dealerships. More