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Gillespie Ford
Gurnee, IL
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 587 reviews
October 07, 2015
Very friendly people ^_^ At first i was kind of scared because last uear when they were Gurnee Ford I got a horrible experience. I knew my credit was bad but they said I could At first i was kind of scared because last uear when they were Gurnee Ford I got a horrible experience. I knew my credit was bad but they said I could only get a certain car which I did becuase I needed it for work. Anyhoo, now this dealer met all my expectations of what a dealer should do and best of all I actually got to get the car I wanted to get last year ^_^ and Cecilio was the one who helped us very friendly man...thank you so very much More
by YesiOroLopez
Employees Worked With
Cecilio
October 05, 2015
FAVORITE DEALER! Thank you, Brad Berman, for taking the time to show us some great vehicles. We are so happy with our New Ford Escape. Although we needed a new car, Thank you, Brad Berman, for taking the time to show us some great vehicles. We are so happy with our New Ford Escape. Although we needed a new car, we had not planned to purchase a vehicle the night that we came in "just looking." However, Brad made us feel excited about the quality and variety of vehicles at Gillespie. Brad was very easy to talk to, and he patiently answered all of our questions. He offered us a great deal, and we went home with a NEW CAR that night! WOW! Thanks, Brad! Also, a special shout out to Shane who helped us find an additional $500 purchase incentive offered through our insurance carrier, Country Companies. Thank you, Shane! Well done, gentlemen! Sincerely, Paula & Jonathan More
by MissPaula123
Employees Worked With
Shane Adams, Brad Berman
October 03, 2015
2016 Ford Fusion Kyle Wade did a great job working with me to find the perfect Ford Fusion to fit my needs. I am 100% satisfied with my purchase and love my car!! Than Kyle Wade did a great job working with me to find the perfect Ford Fusion to fit my needs. I am 100% satisfied with my purchase and love my car!! Thank you Kyle and the guys at Gillespie Ford you are all a great team!!! More
by Brocks mom
Employees Worked With
Shane Adams, Juan Gaona, Kyle Wade
October 02, 2015
Wouldn't go anywhere else!!! What an amazing dealership. I can't say enough great things. The entire experience was great. They make the entire process streamlined from start to f What an amazing dealership. I can't say enough great things. The entire experience was great. They make the entire process streamlined from start to finish with no hassle, great follow through and customer service. They Worked with us to make it happen not once but twice. we now have 2 new cars in 3 months. A big thanks to Kyle Wade for everything. More
by Brenden H
Employees Worked With
Juan Gaona, Kyle Wade, Sam Shatat
September 30, 2015
family friendly Daughter and I drove in from Bolingbrook to look at purchasing a car. From the time we walked in, we were welcomed and treated like family. From th Daughter and I drove in from Bolingbrook to look at purchasing a car. From the time we walked in, we were welcomed and treated like family. From the owner to Chris, Sam,Tom, and Juan. The deal was Fabulous , and I'm sure we could not have gotten anything better . Try it for yourself. This dealership aims to please!!!! . More
by cantured
Employees Worked With
Juan Gaona, Sam Shatat, Chris Hueckstaedt
September 27, 2015
Finally - a dealership that doesn't leave you feeling ambush Went to Gillespies this weekend to look for a SUV for our son. Joshua Marquez helped us out. Now this is a salesman that isn't pushy, willing to work Went to Gillespies this weekend to look for a SUV for our son. Joshua Marquez helped us out. Now this is a salesman that isn't pushy, willing to work well with you, and even after the deal is done and everything has been paid for in full, he and the team still care to take care of you and make you feel like "part of the family"! Thank you for helping us feel like that, and for caring about helping us to out our son in a safe vehicle. Glad we came to your dealership. More
by The Hills
Employees Worked With
Mike, Shane Adams, Joshua Marquez
September 10, 2015
Hiding Behind a Change of Ownership We bought my car new from previous owner 4 years ago, < 6 months ago bought my son's 1st car (low-miles, used). i have an extended warranty, and leve We bought my car new from previous owner 4 years ago, < 6 months ago bought my son's 1st car (low-miles, used). i have an extended warranty, and level of service keeps getting worse, with last oil change taking over 2 hours, no apologies, nothing. The horn stopped working on my son's car last week, at which time he told us his air conditioner has never worked. I called the dealership and 'Jim' told me there was nothing they could do since the previous owner sold it to us and they have none of that paperwork. My husband made an appointment to take the car in, intending to remind previous sales rep of our sale, but than person is gone. My husband spent >2 hours waiting and disputing the $1000 quote to fix the car we've had <6 months. He told them we bought 2 cars and planned to buy a 3rd early next year, but they didn't care. No one apologized, tried to find our paperwork, or in any way tried to retain us as customers. This was by far the WORST service we've had in years, maybe ever... and they don't care. I have emailed twice to have my issues escalated, but no one ever responds. After reading the other reviews here, i really think Gillespie employees wrote them... really, what real people write like that? I wouldn't put it past them. BAD ATTITUDES AND TERRIBLE SERVICE More
by Kate
Employees Worked With
Jim Lojas, Chris Hueckstaedt
September 06, 2015
STAY AWAY GONE TO xxxx I got my F150 when this dealer was Gurnee Ford. the best ever. Now not so. Don't go here. try to buy my wife a new 2016 Ford Escape new sale manager I got my F150 when this dealer was Gurnee Ford. the best ever. Now not so. Don't go here. try to buy my wife a new 2016 Ford Escape new sale manager was an xxx so I walk out it's sad when you have to go to a dealer not in your own town to buy a car . I went back a day or two later to see if the owner I think his names is Mike was in to let him know my experience after all he's the guy that pay's the bill's also I been try to get my F150 repaired went there 2 times said they can't get to it also new Service Advisor also an xxx. stay away from this dealer . More
by Harley105
Employees Worked With
Cecilio Ruiz, Juan Gaona
August 31, 2015
terrific service took Fiesta in for service, guys were wonderful, they fixed everything wrong and even washed entire car including car mats. my red baby looks great! took Fiesta in for service, guys were wonderful, they fixed everything wrong and even washed entire car including car mats. my red baby looks great! More
by Irene2
Employees Worked With
sorry didn't get employee name
August 31, 2015
Satisfied customer My husband and I dealt with Kyle Wade and were very happy with our experience. He was personable and very easy to deal with. We felt he was honest and My husband and I dealt with Kyle Wade and were very happy with our experience. He was personable and very easy to deal with. We felt he was honest and worked with us to get the vehicle we wanted. The Customer Service Rep and Finance Manager were equally as pleasant. Would highly recommend your dealership to family and friends. We can only hope any future service dealings with the dealership will be as pleasant. More
by JPR
Employees Worked With
Tom Roufus, Kyle Wade, Sam Shatat
