Gillespie Ford

Bad experience I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppos I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppose to get a free oil change and they charged me for it. Overall I was disappointed. Eric Obenland More

Gillespie Ford Best Dealer in Illinois I stopped At Gillespie this past weekend for my regular oil change. I was Killing time so i walked around the showroom and a salesman Rich told me all I stopped At Gillespie this past weekend for my regular oil change. I was Killing time so i walked around the showroom and a salesman Rich told me all the new incentives on the F150. I couldnt pass it up i ended up buying a brand new F150 XLT Crew cab. COULDNT BE HAPPIER! More

Good Buying experience - Terrible Service I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic straps on the driver seat that hold the lather down. At 2:30 PM we stopped to see if the car was ready.... they hadn't start on it..... They finally called after 5:30 PM to say it was ready, we were unable to pick it up till Tuesday morning due to a schedule conflict. The oil had been changed, but they didn't reset the "Oil Life" indicator, so we did that. The tires were rotated but over inflated to 45 pounds, factory calls for 35. The other problem was the airbag error indicator light was now on. Also of the two seat straps only one had been reattached. I called and asked if I could bring it back on Thursday at 10:00 and the service manager said yes. We dropped it off at 10:00 am... it is now 2:00 PM FRIDAY and we've not heard anything. I've called three times and each time all I get is an answering machine. RATING: "F" for service "F" for responsiveness. Although Gillespie is closer to our home we're going to check both the Libertyville and Antioch Ford Dealers . More

Car buying My husband and I went to get a truck for him, didn't go prepare to buy but Ricky was so helpful and we drive away in a nice truck . Thanks Ricky and t My husband and I went to get a truck for him, didn't go prepare to buy but Ricky was so helpful and we drive away in a nice truck . Thanks Ricky and the staff they were great . More

Carlos Malone alone deserves 5 stars! It started as a wonderful day for just shopping around, but Carlos was so helpful we ended up buying that day. Before we left, he even washed the car It started as a wonderful day for just shopping around, but Carlos was so helpful we ended up buying that day. Before we left, he even washed the car himself because the wash staff had left! That is great customer service!! We were there at least 3 hours, though, because we had to wait around to talk to "this person and then that person" after the deal was done and along the way our check got lost! We weren't aware of this until 2 weeks after we were home with the car. When I was called, the person didn't seem to be aware how to handle the problem. He said he would call back after checking the name spelling but did not. Several days later he called to ask me to reissue the check. I have to say, the most professional person is the newest guy, Carlos. "Too many chefs in the kitchen" More

Car buying the way it should be. We went there because of excellent service. We bought because they gave us a good deal without any negotiations unlike other dealership. When the ca We went there because of excellent service. We bought because they gave us a good deal without any negotiations unlike other dealership. When the car had some initial problems Carlos came to our house with help to get us going at night. More

Car Purchase Experience The salesman Harry Owens was awesome. He really turned this into a great experience. He went above and beyond to get things done. I recommend going to The salesman Harry Owens was awesome. He really turned this into a great experience. He went above and beyond to get things done. I recommend going to see him if you are purchasing a car. More

Good deal Helpful salesman nice showroom one of the salesman was kinda of a jerk but Steve came over and changed my mind about the dealership and I purchased th Helpful salesman nice showroom one of the salesman was kinda of a jerk but Steve came over and changed my mind about the dealership and I purchased the truck More

Total Breakdown of Business Quality Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dol Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dollar discounts with 0 percent financing. When we got to the dealership, we were told the best they could do was 1250 rebate and around 3% interest. We picked a car with less equipment to get the payment down to being where we wanted it to be. Then we were told payment would be over our 300 dollar per month threshhold. So back to picking a former lease vehicle for lower payments. 35,000 miles on a 1 year old car but the payment would be 270 per month. Did the "aftermarket salesman" interview and added a "Protection Package" which everyone knows is just an added profit scam. Then finally 5 hours later talking with the finance guy we are almost done. No. We are now told interest rate instead of 3% is 8% and the payment is 330 per month. Seriously? We declined their offer. Only then did the Sales Manager try to intervene and tell us he could get us the 2000 rebate and 0 percent financing. Too little too late. I would not recommend a Dealer to anyone who prints adds claiming "up to " rebates when NOBODY can qualify for all of them. An Arabian Horse Association rebate is NOT an actual discount on a vehicles price and should NEVER be used as such. More

Stellar!!!!!! Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entir Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entire visit and process of us purchasing our 2016 Ford Explorer Sport. More