Gillespie Ford

Great experience in choosing my new car Rich was very helpful to find the car with the features I wanted. Once we pinpointed the few vehicles that met the criteria, Rich was quick to confirm Rich was very helpful to find the car with the features I wanted. Once we pinpointed the few vehicles that met the criteria, Rich was quick to confirm a dealer trade and drove to pick up my new car the following business day. More

Grade A Service and A+ Purchase Bought my new Focus from Chris at Gillespie Ford. The service is unmatched and my new car is awesome! I'd highly recommend this dealership for a new Bought my new Focus from Chris at Gillespie Ford. The service is unmatched and my new car is awesome! I'd highly recommend this dealership for a new car and the service providers within are a class act. More

Great experience at Gillespie Ford I usually hate buying cars and spending hours at the dealership going through the process. Rich H. was great to work with and didn't hesitate to cate I usually hate buying cars and spending hours at the dealership going through the process. Rich H. was great to work with and didn't hesitate to cater to the way I wanted to test drive and experience the different features of the Ford Explorer that we were looking at. He definitely made the process much better than I was expecting. The rest of the team at Gillespie Ford was great, and I look forward to servicing my car there. It will be the first dealership I visit when I am in the market again. More

Just the right car at a good price. I purchased a 2016 Fusion from Cecilio Ruiz and he made it a very pleasant experience. I wanted a very specific car and he searched the tri-state are I purchased a 2016 Fusion from Cecilio Ruiz and he made it a very pleasant experience. I wanted a very specific car and he searched the tri-state area until he found it for me; just the right car at a good price. More

Amazing caresults buying experience Me and my wife need led to buy a new car, and due to some challenges with out credit it made it very difficult. Well not at gillespie ford , I worked Me and my wife need led to buy a new car, and due to some challenges with out credit it made it very difficult. Well not at gillespie ford , I worked with a very talented sales rep named rich. Rich and his team of dedicated financial persons worked very hard to get me and my wife the car that we needed and in our price range. There will be no other place we go to for a car anymore. More

Great service My salesman was Rich Huber. He was very helpful and knowledgable. He took the time to help me and we ended up with a good deal. Highly recommend hi My salesman was Rich Huber. He was very helpful and knowledgable. He took the time to help me and we ended up with a good deal. Highly recommend him. Tom from customer service took great care of me with a few items that I needed. He did a great job. Service manager was very helpful as well. More

Terrible customer service regarding add on packages. Let me begin by stating I have no problems with the purchase of our car. It's the after product purchase and specifically the lack of customer service Let me begin by stating I have no problems with the purchase of our car. It's the after product purchase and specifically the lack of customer service from the Customer Relations Manager Tom Roufus. We bought a 2016 Explorer in March of this year. I chose Gillespie specifically because of the internet sales associate that had been working with us (even though Libertyville was much closer). Our actual sale associate was Ricky Elliston. He was pleasant enough and worked with us to get the best deal. The issues come from our purchase.of the Appearance Protection Package sold to us by Tom Roufus. Mr. Roufus explained all the bells and whistles associated with the purchase of the 3 year $599.00 package. This package includes a clear coat paint guard and leather guard protection. Mr. Roufus also explained this includes in- house detailing every 5 weeks. All we do is call him up, schedule our detailing appointment, and drop off the car. If we needed a loaner they would provide one to us. Sounds simple and easy. Our first appointment was to have the clear coat applied to the car and have a few dings fixed that were present when we initially picked up the car (which our sales rep Ricky told us would be fixed when we came in for our detailing package). I arrive the morning of our appointment to a somewhat confused looking Mr.Roufus. We started talking and he tells me because of the weather that day ( a bit drizzly) that he would prefer not to have the clear coat applied ( because" I wouldn't be able to truly see the benefits") . I'm a bit dumbfounded. A phone call would have been nice to tell me all of this instead of me driving (out of my way) to drop off the vehicle before work. Although he did offer a free tank of gas the next time I came back for my inconvenience. So we reschedule for another time. The second time I drop the car off he again has the confused look as if he was not expecting me. Between the time I arrived, located him, found a loaner to give me it was 45 minutes later. Not quite the drop and go as it was presented to me. I pick up the car only to discover that the dings that were supposed to have been fixed were not even addressed and Mr. Roufus claims he had no knowledge of. Okay, I'll give him the benefit of the doubt. It was obvious our sales rep never relayed the information about the dings to Mr. Roufus. So I had to make yet another appointment. the following week. This next appointment was to fix the dents. I also had to remind him of the tank of gas he promised me. I picked up the car the next day. When I looked over the car I saw the dents had indeed been fixed so I drove home. I get home and my husband looks over the car and asks me if I had looked at it. Apparently in the glare of the sunlight at the dealer I missed two NEW scratches as I was focused on the repairs of the dents. I was furious at this point and done with dealing with Mr. Roufus and Gillespie. My husband called and told Mr. Roufus about the scratches and Mr. Roufus started giving push back to my husband about how " your wife" thought everything was fine ) etc etc. Everything was fine as far as the old dents were concerned. I never noticed the new scratches which I really wouldn't expect from a professional establishment. My husband drove it back that very instant . We picked up the car the next day and they did buff out the scratches. Fast forward to last week ( June 7th) My husband calls to make a detailing appointment. He was told by Mr. Roufus that since he was dropping the car and needing a loaner he couldn't do it until the following week because he had no cars available ( seriously, its a car dealership. You only have ONE or TWO loaners?) Fine. my husband reschedules for yesterday ( June 15). He makes the 20 minute drive to the dealer only to be told YET AGAIN by Mr. Roufus that there was no loaner available. (Does this man not know how to use a phone.?? ) Mr. Roufus told my husband that its only about a 3 hour process and they could shuttle him back home and he could come back around 8:30 pm when the car would be done. Around 7:30 my husband calls Mr.Roufus .They apparently had not gotten around to the car yet and would bring it to our house when it was done later that night. At this point both us are speechless...and fuming. About 10 minutes later we get a call telling us the car was done and would be bringing it to us shortly. They did drop off the car. When we went to inspect it we were very disappointed. When you bring in and pay in advance for a detail job you expect it to be squeaky clean and shine. The front of the car still had remints of old bugs on the front and bird droppings on the hood. The car was still wet from the car wash with water spots and the Armor All that was applied to the tires was once again all over the plastic trim around the wheel well . Please remember this review is only regarding the customer service and quality( or lack there of) of services offered. I am almost afraid to bring it in for an service work. We definitely won't take it back for any more detailing or cleaning. More

New Car purchase and excellent customer service! My husband and I stopped in at the end of the day on a Saturday and Elizabeth V. went out of her way and stayed past hours to show us several vehicles My husband and I stopped in at the end of the day on a Saturday and Elizabeth V. went out of her way and stayed past hours to show us several vehicles...she found exactly what we were looking for...a 2017 fully loaded Ford Escape Titanium model. My husband and I thought about whether we were ready for a new car...and payments again...lol and decided we really wanted the vehicle. I called and Elizabeth and went in Monday night and drove home with our new car! The customer service was excellent, every detail was explained from what we were receiving for our trade in (thanks Joe!) to making it easy to finance (thanks Shane) because they matched what my credit union could offer. We're thrilled with our new car and very impressed with the friendly and professional service we received. Looking forward to doing business with Gillespie Ford over the coming years to keep our vehicle running smoothly. We would Definitely recommend Gillespie Ford for new or used vehicle purchase and we're confident any service we may need in the future will be handled in friendly and professional manner. Also, Joe is assisting us in buying another used vehicle that was not involved in purchasing our new vehicle. Joe and Shane you're wonderful and Elizabeth...you rock...you know your business and you never rolled your eyes or got impatient with us as you ran back and forth when looking for just the right car for us. We thank all of you for making our new car buying experience such a pleasure...thanks for all that you do. Mike and Barb B. More

Leasing a vehicl was very easy The salesperson we initially contacted via phone and email was not able to be in the dealership on the assigned date/time. We were referred to Kyle The salesperson we initially contacted via phone and email was not able to be in the dealership on the assigned date/time. We were referred to Kyle Wade, Sr. Sales/Fleet Advisor, to discuss leasing an Escape. Without knowing our requirements for leasing an Escape i.e., color, accessories, length of lease, etc., Kyle was able to expertly fulfill our needs. I had been on Gillespie's website prior to going to the dealership. I identified a car I wanted to look at and gave Kyle the inventory number. Luckily, the car was still on the lot. The test drive went great. Kyle described everything about the mechanics of the car. Kyle explained all of the lease options to us and we went home with a 2016 Ford Escape. I would recommend Kyle Wade to anyone purchasing a car from Gillespie. We were never under any pressure to lease the car or purchase any of the extras that were presented to us. The only negative was how long the process took. I would also add that I have a 2009 Mercury Mariner serviced at this dealership and I am very happy with the service. More

Great deals! Wonderful staff! Very friendly and professional. They all worked hard to get me the best deal! Definitely will recommend to others and will return for Wonderful staff! Very friendly and professional. They all worked hard to get me the best deal! Definitely will recommend to others and will return for my next purchase. Excellent job guys as always! More