Gillespie Ford
Gurnee, IL
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Car buying the way it should be. We went there because of excellent service. We bought because they gave us a good deal without any negotiations unlike other dealership. When the ca We went there because of excellent service. We bought because they gave us a good deal without any negotiations unlike other dealership. When the car had some initial problems Carlos came to our house with help to get us going at night. More
Car Purchase Experience The salesman Harry Owens was awesome. He really turned this into a great experience. He went above and beyond to get things done. I recommend going to The salesman Harry Owens was awesome. He really turned this into a great experience. He went above and beyond to get things done. I recommend going to see him if you are purchasing a car. More
Good deal Helpful salesman nice showroom one of the salesman was kinda of a jerk but Steve came over and changed my mind about the dealership and I purchased th Helpful salesman nice showroom one of the salesman was kinda of a jerk but Steve came over and changed my mind about the dealership and I purchased the truck More
Total Breakdown of Business Quality Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dol Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dollar discounts with 0 percent financing. When we got to the dealership, we were told the best they could do was 1250 rebate and around 3% interest. We picked a car with less equipment to get the payment down to being where we wanted it to be. Then we were told payment would be over our 300 dollar per month threshhold. So back to picking a former lease vehicle for lower payments. 35,000 miles on a 1 year old car but the payment would be 270 per month. Did the "aftermarket salesman" interview and added a "Protection Package" which everyone knows is just an added profit scam. Then finally 5 hours later talking with the finance guy we are almost done. No. We are now told interest rate instead of 3% is 8% and the payment is 330 per month. Seriously? We declined their offer. Only then did the Sales Manager try to intervene and tell us he could get us the 2000 rebate and 0 percent financing. Too little too late. I would not recommend a Dealer to anyone who prints adds claiming "up to " rebates when NOBODY can qualify for all of them. An Arabian Horse Association rebate is NOT an actual discount on a vehicles price and should NEVER be used as such. More
Stellar!!!!!! Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entir Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entire visit and process of us purchasing our 2016 Ford Explorer Sport. More
Happy Customer Wasn't expecting to trade in my car, but I'm very happy that I did! Rich was the salesman that helped me get what I wanted. He was understanding to my Wasn't expecting to trade in my car, but I'm very happy that I did! Rich was the salesman that helped me get what I wanted. He was understanding to my situation and went above and beyond to make sure I was happy with my purchase! More
Terrible....multiple times. I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it wa I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it was ready. He told me at least another hour. That would be 6 1/2 hours they had my car!!!! Completely unacceptable!!! This was the 2nd time this occurred. The first time I took my car in for an oil change, was told 1 hour. I left it there, after 3 hours passed I went back in assuming in MUST be ready. The guy told me mine was scheduled next, they hadn't even touched it!!! I said I needed my car and left. This is NOT service in my book! Just a note....I BOUGHT the car from this dealership. Thats another story... :( More
Decent but slow I was looking for a truck and the sales person was good but it seems every time he went to get something there was always a delay. Just getting the k I was looking for a truck and the sales person was good but it seems every time he went to get something there was always a delay. Just getting the keys for the test drive took 20 minutes because the key holder was on lunch. Everything seemed slow. Also was not happy with them handing me the Truck on empty and no headrests which I was expecting to be given after my after market items was finished. I like my truck but was not impressed with the rest of the process. More
KYLE WADE BEST SALESMAN! KYLE WADE IS ONE OF THE BEST SALESPEOPLE IN THIS DEALERSHIP! HE IS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE! THE FORD FOCUS THAT MY SON BOUGHT, IS KYLE WADE IS ONE OF THE BEST SALESPEOPLE IN THIS DEALERSHIP! HE IS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE! THE FORD FOCUS THAT MY SON BOUGHT, IS A WONDERFUL GAS-SAVING VEHICLE. I RECOMMEND THIS DEALERSHIP HIGHLY OVER ALL OF THE OTHER FORD DEALERSHIPS! More
Great Service from Rich H. I normally dread going to the dealership but Rich H made the experience very comfortable and I ended up walking out with a great car. I will definitel I normally dread going to the dealership but Rich H made the experience very comfortable and I ended up walking out with a great car. I will definitely come back in the future More