
Gillespie Ford
Gurnee, IL
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Best buying experience ever! I had exactly the car I wanted in mind, color, options, etc. however my car was not on the lot but Jerome my salesman made it happen and very quickly I had exactly the car I wanted in mind, color, options, etc. however my car was not on the lot but Jerome my salesman made it happen and very quickly and completely satisfied my well beyond my expectations. Shane in Finance completed the experience with a smooth in and out process you couldn't ask for anything more. More
Leader out Ford excape All questions answered. We left to look at other types of cars, not high pressure sales or would not have returned. But wedid and leased our ford. All questions answered. We left to look at other types of cars, not high pressure sales or would not have returned. But wedid and leased our ford. More
Amazing group of customer service people. So helpful. I have bad credit and never thought I could try and get a nicer car. Jimmy as the young man that listen to me, about the size of the car and how much I have bad credit and never thought I could try and get a nicer car. Jimmy as the young man that listen to me, about the size of the car and how much I could pay monthly,and kept me encourage to just hang in while the found a bank to approve the loan and behold a couple hours I was leaving with a nicer car. Thank you Jimmy, and everyone that help me. More
Great Experience with Gillespie Everyone at Gillespie worked together to get me the Explorer we liked at the price we wanted. I would highly recommend them to everyone we know! Everyone at Gillespie worked together to get me the Explorer we liked at the price we wanted. I would highly recommend them to everyone we know! More
Just puchased a new 2017 Edge, sales experience was excellen Everyone at Gillespie; sales, management, finance all worked hard to get me the deal I was looking for. Excellent value. xxxxxxto Steve Cico for doin Everyone at Gillespie; sales, management, finance all worked hard to get me the deal I was looking for. Excellent value. xxxxxxto Steve Cico for doing a great no pressure experience. More
All around great experience Can't say enough about how great this dealership is. They go way out of their way to take care of everything . From the point of sale all they way thr Can't say enough about how great this dealership is. They go way out of their way to take care of everything . From the point of sale all they way through with service. Thanks to the entire team for helping out when I've needed anything. More
Gillespie Ford was by far the best dealer I have been too. Gillespie Ford was great to work with. I told them what I wanted and where I needed to be and they worked with me with no hassle. Very friendly place Gillespie Ford was great to work with. I told them what I wanted and where I needed to be and they worked with me with no hassle. Very friendly place and well organized. I would defiantly recommend Gillespie Ford to everyone. I will be back in the future for another sale. More
Recognition & Praise “There are 2 things people want more than sex & money…Recognition & Praise.” – Mary Kay Ash I have never written an online review before. I have n “There are 2 things people want more than sex & money…Recognition & Praise.” – Mary Kay Ash I have never written an online review before. I have neither been angry enough, or impressed enough with the service I’ve received in the past to warrant the time it takes to sit down and write a thoughtful review. That said, I realize that we live in a digital world. Online reviews are gaining influence with potential consumers. I would be doing a disservice to Gillespie Ford if I didn’t share my recent experience in purchasing a vehicle. From the moment I arrived on the lot and meet my salesman, Harry, he made a good impression on me. Harry was gracious, respectful, valued my time and was accommodating. Any salesman worth a grain of salt is going to make sure that his customers are taken care of; Harry did just that and more. He was credible, sincere, and there was no game playing. He wore a suit, had a strong handshake and looked me in the eye when talking to me. A true gentleman, and above all, professional. Thank you Harry! Jim, Manager – You kept your word, were flexible and willing to work with me. I know you can see the big picture and realize the customer is always the focus of that picture. Thank you Jim! Kyle, Customer Service - You’re smart enough to know that your greatest asset is your customers, without them, the business simply could not exist. You have the perfect personality for that position. You put me at ease immediately. Thank you Kyle! Shane, Finance – You have meet your obligation of being upfront and honest. You have brought back the human element to purchasing a car and I left there with me dignity intact. Good luck with your new baby!! Thank you Shane! Michael Gillespie, Owner – Your reputation is only as good as your last customers experience and review. Your reputation is A+. You should be very proud of your staff; they represented you well and earned another loyal customer. Thank you! Traci L. More
exceptional customer service I would recommend this dealership to anyone they were very professional and willing to work with us . We got a great deal. Ask for Ricky!! I would recommend this dealership to anyone they were very professional and willing to work with us . We got a great deal. Ask for Ricky!! More
A great place to buy a Ford I really cant find a compliant, just great service without any hassle. If its a Ford you want then this is the p[lace to go and get it. I really cant find a compliant, just great service without any hassle. If its a Ford you want then this is the p[lace to go and get it. More