Gillespie Ford

Total Breakdown of Business Quality Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dol Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dollar discounts with 0 percent financing. When we got to the dealership, we were told the best they could do was 1250 rebate and around 3% interest. We picked a car with less equipment to get the payment down to being where we wanted it to be. Then we were told payment would be over our 300 dollar per month threshhold. So back to picking a former lease vehicle for lower payments. 35,000 miles on a 1 year old car but the payment would be 270 per month. Did the "aftermarket salesman" interview and added a "Protection Package" which everyone knows is just an added profit scam. Then finally 5 hours later talking with the finance guy we are almost done. No. We are now told interest rate instead of 3% is 8% and the payment is 330 per month. Seriously? We declined their offer. Only then did the Sales Manager try to intervene and tell us he could get us the 2000 rebate and 0 percent financing. Too little too late. I would not recommend a Dealer to anyone who prints adds claiming "up to " rebates when NOBODY can qualify for all of them. An Arabian Horse Association rebate is NOT an actual discount on a vehicles price and should NEVER be used as such. More

Stellar!!!!!! Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entir Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entire visit and process of us purchasing our 2016 Ford Explorer Sport. More

Happy Customer Wasn't expecting to trade in my car, but I'm very happy that I did! Rich was the salesman that helped me get what I wanted. He was understanding to my Wasn't expecting to trade in my car, but I'm very happy that I did! Rich was the salesman that helped me get what I wanted. He was understanding to my situation and went above and beyond to make sure I was happy with my purchase! More

Terrible....multiple times. I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it wa I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it was ready. He told me at least another hour. That would be 6 1/2 hours they had my car!!!! Completely unacceptable!!! This was the 2nd time this occurred. The first time I took my car in for an oil change, was told 1 hour. I left it there, after 3 hours passed I went back in assuming in MUST be ready. The guy told me mine was scheduled next, they hadn't even touched it!!! I said I needed my car and left. This is NOT service in my book! Just a note....I BOUGHT the car from this dealership. Thats another story... :( More

Decent but slow I was looking for a truck and the sales person was good but it seems every time he went to get something there was always a delay. Just getting the k I was looking for a truck and the sales person was good but it seems every time he went to get something there was always a delay. Just getting the keys for the test drive took 20 minutes because the key holder was on lunch. Everything seemed slow. Also was not happy with them handing me the Truck on empty and no headrests which I was expecting to be given after my after market items was finished. I like my truck but was not impressed with the rest of the process. More

KYLE WADE BEST SALESMAN! KYLE WADE IS ONE OF THE BEST SALESPEOPLE IN THIS DEALERSHIP! HE IS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE! THE FORD FOCUS THAT MY SON BOUGHT, IS KYLE WADE IS ONE OF THE BEST SALESPEOPLE IN THIS DEALERSHIP! HE IS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE! THE FORD FOCUS THAT MY SON BOUGHT, IS A WONDERFUL GAS-SAVING VEHICLE. I RECOMMEND THIS DEALERSHIP HIGHLY OVER ALL OF THE OTHER FORD DEALERSHIPS! More

Great Service from Rich H. I normally dread going to the dealership but Rich H made the experience very comfortable and I ended up walking out with a great car. I will definitel I normally dread going to the dealership but Rich H made the experience very comfortable and I ended up walking out with a great car. I will definitely come back in the future More

Great experience in choosing my new car Rich was very helpful to find the car with the features I wanted. Once we pinpointed the few vehicles that met the criteria, Rich was quick to confirm Rich was very helpful to find the car with the features I wanted. Once we pinpointed the few vehicles that met the criteria, Rich was quick to confirm a dealer trade and drove to pick up my new car the following business day. More

Grade A Service and A+ Purchase Bought my new Focus from Chris at Gillespie Ford. The service is unmatched and my new car is awesome! I'd highly recommend this dealership for a new Bought my new Focus from Chris at Gillespie Ford. The service is unmatched and my new car is awesome! I'd highly recommend this dealership for a new car and the service providers within are a class act. More

Great experience at Gillespie Ford I usually hate buying cars and spending hours at the dealership going through the process. Rich H. was great to work with and didn't hesitate to cate I usually hate buying cars and spending hours at the dealership going through the process. Rich H. was great to work with and didn't hesitate to cater to the way I wanted to test drive and experience the different features of the Ford Explorer that we were looking at. He definitely made the process much better than I was expecting. The rest of the team at Gillespie Ford was great, and I look forward to servicing my car there. It will be the first dealership I visit when I am in the market again. More