Gillespie Ford

Fantastic Selection and Experience I traded in my older F-150 for a newer model, and the experience was wonderful. The negotiating process was pleasant and not contentious in any way. I traded in my older F-150 for a newer model, and the experience was wonderful. The negotiating process was pleasant and not contentious in any way. Their selection allowed me to find the truck with the features and tow capacity that I needed. Bernie in sales was top notch, and I will seek him out again. This is the third vehicle I have purchased from this dealership and with customer service like this I will keep coming back. More

AMAZING EXPERIENCE I'VE GIVEN THIS DEALERSHIP A 5 STAR RATING BECAUSE OF THEIR AMAZING CUSTOMER SERVICE. I WORKED WITH RICH IN SALES ON GETTING INTO THE PERFECT VEHICLE I'VE GIVEN THIS DEALERSHIP A 5 STAR RATING BECAUSE OF THEIR AMAZING CUSTOMER SERVICE. I WORKED WITH RICH IN SALES ON GETTING INTO THE PERFECT VEHICLE FOR MY NEEDS. HAVING LESS THAN PERFECT CREDIT WAS HOLDING ME BACK AT OTHER DEALERSHIPS, NOT HERE!!! THEY REALLY WENT ABOVE AND BEYOND TO EXCEED MY EXPECTATIONS. CAN'T THANK RICH AND HIS TEAM ENOUGH FOR THEIR HARDWORK! LOVE LOVE LOVE THIS PLACE! More

Customer Service at its Best! I came in just to look around, I've been wanting a truck, F150 for a while but have never bought one. right as I'm looking around Richard came and sta I came in just to look around, I've been wanting a truck, F150 for a while but have never bought one. right as I'm looking around Richard came and started helping me. he had this huge smile on his face and was very informative and charming. to make a long story short, I drove out with a red F150! I would recommend to anyone looking for a truck or just a good reliable Ford vehicle to come in and ask for Richard. he is very friendly, knowledgeable and helpful. More

Customer service Was in last Saturday. Test drove a Ford Explorer. The salesman, Rich was very professional and I never felt any pressure. Great customer service. Will Was in last Saturday. Test drove a Ford Explorer. The salesman, Rich was very professional and I never felt any pressure. Great customer service. Will be recommending this dealer for sure. More

Bad experience I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppos I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppose to get a free oil change and they charged me for it. Overall I was disappointed. Eric Obenland More

Great service! I personally don't ever leave review for any place, but for the young man that helped me out deserves it! I had the kind gentleman Mr. Huber help me s I personally don't ever leave review for any place, but for the young man that helped me out deserves it! I had the kind gentleman Mr. Huber help me select a vehicle. He was very sweet and polite to all of the questions I had for him. He even took the time to explain a little more to me when he had another customer. That right there is a place I will be returning for another vehicle! More

Gillespie Ford Best Dealer in Illinois I stopped At Gillespie this past weekend for my regular oil change. I was Killing time so i walked around the showroom and a salesman Rich told me all I stopped At Gillespie this past weekend for my regular oil change. I was Killing time so i walked around the showroom and a salesman Rich told me all the new incentives on the F150. I couldnt pass it up i ended up buying a brand new F150 XLT Crew cab. COULDNT BE HAPPIER! More

Good Buying experience - Terrible Service I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic straps on the driver seat that hold the lather down. At 2:30 PM we stopped to see if the car was ready.... they hadn't start on it..... They finally called after 5:30 PM to say it was ready, we were unable to pick it up till Tuesday morning due to a schedule conflict. The oil had been changed, but they didn't reset the "Oil Life" indicator, so we did that. The tires were rotated but over inflated to 45 pounds, factory calls for 35. The other problem was the airbag error indicator light was now on. Also of the two seat straps only one had been reattached. I called and asked if I could bring it back on Thursday at 10:00 and the service manager said yes. We dropped it off at 10:00 am... it is now 2:00 PM FRIDAY and we've not heard anything. I've called three times and each time all I get is an answering machine. RATING: "F" for service "F" for responsiveness. Although Gillespie is closer to our home we're going to check both the Libertyville and Antioch Ford Dealers . More

Car buying My husband and I went to get a truck for him, didn't go prepare to buy but Ricky was so helpful and we drive away in a nice truck . Thanks Ricky and t My husband and I went to get a truck for him, didn't go prepare to buy but Ricky was so helpful and we drive away in a nice truck . Thanks Ricky and the staff they were great . More

Carlos Malone alone deserves 5 stars! It started as a wonderful day for just shopping around, but Carlos was so helpful we ended up buying that day. Before we left, he even washed the car It started as a wonderful day for just shopping around, but Carlos was so helpful we ended up buying that day. Before we left, he even washed the car himself because the wash staff had left! That is great customer service!! We were there at least 3 hours, though, because we had to wait around to talk to "this person and then that person" after the deal was done and along the way our check got lost! We weren't aware of this until 2 weeks after we were home with the car. When I was called, the person didn't seem to be aware how to handle the problem. He said he would call back after checking the name spelling but did not. Several days later he called to ask me to reissue the check. I have to say, the most professional person is the newest guy, Carlos. "Too many chefs in the kitchen" More