
Gillespie Ford
Gurnee, IL
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Love my new Tires! I love going to Gillespie Ford. They are very attentive to the needs of my vehicle. They were very concerned about my tires. My tires were getting ver I love going to Gillespie Ford. They are very attentive to the needs of my vehicle. They were very concerned about my tires. My tires were getting very old and I need it replacements. They gave me suggestions of some tires. I however didn't like the suggestions but I did tell them some other ones I liked. They agreed with what I really liked and even price match the tires. This made me really happy. Patricia was very persistent and consistent and making sure the tires were there and prepared to place on my vehicle. When I asked her to order them she came back two days later to tell me they were ready. The tires ride very nice! They even wash my car afterwards! Patricia is very awesome and is a very nice person I really like her service and she's very smart. She makes me feel a part of the community and it's nice that she knows exactly who I am when I walk in. Thanks Patricia! More
Great team work Had an F-150 to trade or sell. The two J's, Jim and Jerome both worked with my daughter and I to give us the appraisel we wanted and to get her into Had an F-150 to trade or sell. The two J's, Jim and Jerome both worked with my daughter and I to give us the appraisel we wanted and to get her into the car she needed. Great time there as they took the time to listen, make surgestions, and made us feel at ease. More
Mirror Replacment Took care of the mirror replacement had a loaner car ready while service was being done. Great follow through and communication during the entire proc Took care of the mirror replacement had a loaner car ready while service was being done. Great follow through and communication during the entire process More
Routine service Made an appointment for an oil change, tire rotation. They knew who I was when I pulled in and had me in and out but no time. 20 mins! Made an appointment for an oil change, tire rotation. They knew who I was when I pulled in and had me in and out but no time. 20 mins! More
Enjoyable, quick, and easy! The entire car buying process was made quick and easy for me because of the hard work put in by those at the dealership. The turn around time between The entire car buying process was made quick and easy for me because of the hard work put in by those at the dealership. The turn around time between deciding to purchase a car and driving away in it, was quick and painless thanks to Jerome. He was always one step ahead of the game to ensure a happy customer. Seems like all I had to do was show up and the rest was taken care of! I would highly recommend this dealership for anyone interested in a stress free experience on top of a great deal. This was my very first big girl car purchase and Jerome, Jim, and the rest of the Ford team made it a moment to remember! More
100% Satisfied Chris Hueckstaedt has been my service writer for many years and for a good reason. He listens to me and then suggests the best option for my service. Chris Hueckstaedt has been my service writer for many years and for a good reason. He listens to me and then suggests the best option for my service. And when he tells me it will be done it is. More
Maintenance on vehicle Vehicle serviced quickly. Greeted by Patricia who was very welcoming and professional. The only bad part was the waiting room is a little drab with no Vehicle serviced quickly. Greeted by Patricia who was very welcoming and professional. The only bad part was the waiting room is a little drab with no magazines of interest. More
Running smooth Took me truck in for routine maintenance and they did a good job! They provided me with shuttle service while they did they work, which was great. My Took me truck in for routine maintenance and they did a good job! They provided me with shuttle service while they did they work, which was great. My truck is running like new again More
Service 1st time experience Just want to commend an exceptional employee who was so helpful courteous and pleasant and made my first time visit a excellent experience. I was ap Just want to commend an exceptional employee who was so helpful courteous and pleasant and made my first time visit a excellent experience. I was apprehensive about taking my vehicle to an unfamiliar dealership and Patricia Steidtman was very helpful and made sure I was informed on repair cost and kept me informed every step of the way. . Great Job Pat! More
Steve C was a great help. This was a pleasant experience. Steve was knowledgable and I didn't feel rushed when I was making my decision. Not a bad experience for buying a car. This was a pleasant experience. Steve was knowledgable and I didn't feel rushed when I was making my decision. Not a bad experience for buying a car. More