Gillespie Ford

100% Satisfied Chris Hueckstaedt has been my service writer for many years and for a good reason. He listens to me and then suggests the best option for my service. Chris Hueckstaedt has been my service writer for many years and for a good reason. He listens to me and then suggests the best option for my service. And when he tells me it will be done it is. More

Maintenance on vehicle Vehicle serviced quickly. Greeted by Patricia who was very welcoming and professional. The only bad part was the waiting room is a little drab with no Vehicle serviced quickly. Greeted by Patricia who was very welcoming and professional. The only bad part was the waiting room is a little drab with no magazines of interest. More

Running smooth Took me truck in for routine maintenance and they did a good job! They provided me with shuttle service while they did they work, which was great. My Took me truck in for routine maintenance and they did a good job! They provided me with shuttle service while they did they work, which was great. My truck is running like new again More

Service 1st time experience Just want to commend an exceptional employee who was so helpful courteous and pleasant and made my first time visit a excellent experience. I was ap Just want to commend an exceptional employee who was so helpful courteous and pleasant and made my first time visit a excellent experience. I was apprehensive about taking my vehicle to an unfamiliar dealership and Patricia Steidtman was very helpful and made sure I was informed on repair cost and kept me informed every step of the way. . Great Job Pat! More

Steve C was a great help. This was a pleasant experience. Steve was knowledgable and I didn't feel rushed when I was making my decision. Not a bad experience for buying a car. This was a pleasant experience. Steve was knowledgable and I didn't feel rushed when I was making my decision. Not a bad experience for buying a car. More

Worth the drive I called as soon as they opened about a 2010 Ford F-150 Lariat and was kindly helped by Evelyn who assured the truck would be there after my 2 hour dr I called as soon as they opened about a 2010 Ford F-150 Lariat and was kindly helped by Evelyn who assured the truck would be there after my 2 hour drive. I was quickly greeted by Steve Norton who went above and beyond to help me through the whole process. I had a trade in, which was quickly and fairly appraised. Overall, I would make the drive again, and would recommend to family and friends to make the drive as well. More

Dealer Delight My wife and I purchased a new 2017 Escape. Had a budget, looked at a couple and pulled the trigger on ours. Steve our salesperson was very accommodati My wife and I purchased a new 2017 Escape. Had a budget, looked at a couple and pulled the trigger on ours. Steve our salesperson was very accommodating and worked hard to stay in our budget. In the end, we got what we asked for and could not be happier. Thanks again to everyone at Gillespie Ford. We will be back. More

Diesel Service I had my Super Duty 6.4L serviced in July when were visiting friends nearby. I found their service writer friendly and helpful. Servicing of my truc I had my Super Duty 6.4L serviced in July when were visiting friends nearby. I found their service writer friendly and helpful. Servicing of my truck was done quicker than they had told me when I arrived. The waiting room was comfortable and clean. We left the next day to continue our trip to Michigan and I noticed that my truck was leaving spots of oil after being parked. Since we were not close to Gillespie I took my truck to the closest Ford dealership. They found that the gasket on the oil plug was cracked; something that had either happened when I had my oil changed or at least the tech should have notice that it was cracked when he changed my oil. I was still on the road for another three weeks and when I returned home I wrote a letter to Gillespie requesting reimbursement for what I felt was their mistake. They followed up quickly with the reimbursement. Other than that, I am please with my experience at Gillespie Ford. More

Amazing customer service I live in Libertyville and drive to Gurnee past other Ford dealers to have my truck serviced at Gillespie Ford. Chris Hueckstaedt in the service depar I live in Libertyville and drive to Gurnee past other Ford dealers to have my truck serviced at Gillespie Ford. Chris Hueckstaedt in the service department knows exactly what my truck needs and doesn't try to sell me things I don't want. Everytime I pick my truck up it's washed and clean. This is an amazing dealership. More

The dream team MIchael and his team provided unparralled customer service. I have purcased a few cars from him and each time he manages to exceed my expectaions. C MIchael and his team provided unparralled customer service. I have purcased a few cars from him and each time he manages to exceed my expectaions. Chris was very thorough and patient with me as he explained all of the features of the car while Marko changed up the plates in record time. Please extend my thanks to them both as well as Jim and Joe. Most of all, I wanted to thank them for finding me the perfect car, again. More