Gillespie Ford
Gurnee, IL
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Great Service Brought my Edge in for an oil change and inspection. Booked online a few days before. My experience was very good. The process was simple, I was greet Brought my Edge in for an oil change and inspection. Booked online a few days before. My experience was very good. The process was simple, I was greeted and taken care of as soon as I walked in the service door. Couldn’t have had a more pleasant experience. More
As always easy visit Mike met me at door took My Escape keys and Called me when dine. Very positive experience as all our visits have been! 9th Fird we have owned 2nd pur Mike met me at door took My Escape keys and Called me when dine. Very positive experience as all our visits have been! 9th Fird we have owned 2nd purchased at this dealership. We ?? Our Fords. More
Results not Excuses! I’ve been following Chris for almost 17 years and there’s a reason. He listens and when I ask a dumb question we both laugh. If I need it he will tell I’ve been following Chris for almost 17 years and there’s a reason. He listens and when I ask a dumb question we both laugh. If I need it he will tell me. Bottom line. I know that mechanics come and go but Chris can create a relationship with them so they provide service that doesn’t have the customer running back because it wasn’t done correctly the first time. More
Should not be called Auto service, should be called Auto Spa , i consistent get excellent attention and personable service. Courtesy pickup and drop off Friendly and knowledgable Conscientious to my budget , i consistent get excellent attention and personable service. Courtesy pickup and drop off Friendly and knowledgable Conscientious to my budget but honest with my safety More
Service writer Patricia was great to deal with! Kept me informed during long wait for service on my truck. Very pleasant attitude. Thank you very much. Kept me informed during long wait for service on my truck. Very pleasant attitude. Thank you very much. More
Love my new Tires! I love going to Gillespie Ford. They are very attentive to the needs of my vehicle. They were very concerned about my tires. My tires were getting ver I love going to Gillespie Ford. They are very attentive to the needs of my vehicle. They were very concerned about my tires. My tires were getting very old and I need it replacements. They gave me suggestions of some tires. I however didn't like the suggestions but I did tell them some other ones I liked. They agreed with what I really liked and even price match the tires. This made me really happy. Patricia was very persistent and consistent and making sure the tires were there and prepared to place on my vehicle. When I asked her to order them she came back two days later to tell me they were ready. The tires ride very nice! They even wash my car afterwards! Patricia is very awesome and is a very nice person I really like her service and she's very smart. She makes me feel a part of the community and it's nice that she knows exactly who I am when I walk in. Thanks Patricia! More
Great team work Had an F-150 to trade or sell. The two J's, Jim and Jerome both worked with my daughter and I to give us the appraisel we wanted and to get her into Had an F-150 to trade or sell. The two J's, Jim and Jerome both worked with my daughter and I to give us the appraisel we wanted and to get her into the car she needed. Great time there as they took the time to listen, make surgestions, and made us feel at ease. More
Mirror Replacment Took care of the mirror replacement had a loaner car ready while service was being done. Great follow through and communication during the entire proc Took care of the mirror replacement had a loaner car ready while service was being done. Great follow through and communication during the entire process More
Routine service Made an appointment for an oil change, tire rotation. They knew who I was when I pulled in and had me in and out but no time. 20 mins! Made an appointment for an oil change, tire rotation. They knew who I was when I pulled in and had me in and out but no time. 20 mins! More
Enjoyable, quick, and easy! The entire car buying process was made quick and easy for me because of the hard work put in by those at the dealership. The turn around time between The entire car buying process was made quick and easy for me because of the hard work put in by those at the dealership. The turn around time between deciding to purchase a car and driving away in it, was quick and painless thanks to Jerome. He was always one step ahead of the game to ensure a happy customer. Seems like all I had to do was show up and the rest was taken care of! I would highly recommend this dealership for anyone interested in a stress free experience on top of a great deal. This was my very first big girl car purchase and Jerome, Jim, and the rest of the Ford team made it a moment to remember! More