Gillespie Ford

Rich Rich hes your man if he cant do it no one can!!!! Bought a used 2016 Ford Focus RS from Rich Huber, he is the guy you want to talk to if you are in need of a new car or truck. The guy goes out of his Bought a used 2016 Ford Focus RS from Rich Huber, he is the guy you want to talk to if you are in need of a new car or truck. The guy goes out of his way to make sure that you get everything you ask for. Even after your purchase he will check in with you and see how everything is going with your new car or truck and make sure that your experience with service is a smooth transaction. I was extremely please with the service he provided and will continue to go with Rich for all my car needs. So go on in and ask for Rich he is the redhead that likes to wear pink. More

Great experience We bought a Ford Edge earlier this year and we had a experience with the buying process and the salesman Rich. After buying the edge we were so happy We bought a Ford Edge earlier this year and we had a experience with the buying process and the salesman Rich. After buying the edge we were so happy with the experience my husband went back to buy a ford Fusion later in the year. More

New car, out the door Easy to deal with. Honest answers. Fair prices. This was probably the easiest and fastest new car purchase my wife and I ever made in our 58 years of Easy to deal with. Honest answers. Fair prices. This was probably the easiest and fastest new car purchase my wife and I ever made in our 58 years of new car buying. Steve Coro was our salesman and Shane Adams was our finance manager. No high pressure tactics. No shuffling of the paperwork. No double talk. Made our deal, did the paperwork and we were done! Almost too easy. For our next new car, not too soon I hope, this will be our first stop. Good job, and thanks to Steve and Shane! John and Judith Swiderek More

Great buying experiance Pete in sales was great to work with. My wife and I told him what we were looking for and he brought it right out. Shane in Finance made the process e Pete in sales was great to work with. My wife and I told him what we were looking for and he brought it right out. Shane in Finance made the process easy. It was a great experience over all. More

Very happy Very satisfied, didn't spend all day there, like most dealerships. Bernie was very accommodating and friendly. We left with exactly what we wanted. G Very satisfied, didn't spend all day there, like most dealerships. Bernie was very accommodating and friendly. We left with exactly what we wanted. Good service and a vehicle we love. More

Buying a new car I came in with a set payment in mind no more was greeted by Pete and he when down the list till he found a vechile that I liked and bought . The rest I came in with a set payment in mind no more was greeted by Pete and he when down the list till he found a vechile that I liked and bought . The rest of the team were just as helpful More

Disrespectful Service Went into this dealership today with my husband to hopefully purchase a new mustang on Military Appreciation Day. After sitting with Ricky Elliston fo Went into this dealership today with my husband to hopefully purchase a new mustang on Military Appreciation Day. After sitting with Ricky Elliston for almost two hours and working down the price, he finally got an “approval” on a price and shook our hands to “seal the deal” so to speak. We went outside to go check out our new mustang only for him to walk outside and tell us it was approved and then declined, which has never happened before. Hasn’t happened because it doesn’t happen. This guy did not even bother to contact an actual bank to get an approval. They wouldn’t just decline something they already approved. Makes no sense. We felt so incredibly disrespected at this place, wasting two hours of our time with these people for absolutely nothing. How you just shake on a deal with someone like they’re walking away with a new car is beside me. My husband was so disappointed and pissed off upon leaving this place, which is understandable given he put us under the impression we were approved and ready to go. Even shook on it and everything. I do NOT recommend this dealership whatsoever for any vehicle purchases. Nothing but liars. Oh well. Could’ve had a nice commission check, Ricky, but you blew it. - Kirsten Hudson More

Excellent experience Pete was and will be my go to for all my vehicle needs! He is very relaxed about his approach as well as informative about what you are buying. Pete i Pete was and will be my go to for all my vehicle needs! He is very relaxed about his approach as well as informative about what you are buying. Pete is an all around good person from my point of view with talking with him and I ultimately bought a new 2017 Ford F-350 from him and I couldn’t be happier with the purchase and I will tell everyone about how happy I am with Gillespie Ford More

Caused damage and didn't even apologize I've had an absolutely terrible experience with Gillespie Ford. I bought my car at Gurnee Ford (prior management) in 2012 and had a great experience t I've had an absolutely terrible experience with Gillespie Ford. I bought my car at Gurnee Ford (prior management) in 2012 and had a great experience then. However, under new management, the customer service is not up to par. I scheduled service for a specific reason and was told after 30 minutes that the repair they attempted was unsuccessful because I had a leak -- which was what I had originally told them when I scheduled the appointment and again when I arrived on site. They then proceeded to fix the leak. A few hours later, I had to get towed back to the dealership because they hadn't plugged in a part which caused my car to break down. Per consultation with another mechanic, I'm lucky that it broke in a parking lot and not on the highway as the part that was left unplugged can cause significant damage and danger when driving at high speeds. At the advice of my bank, I disputed the charges for the original service as it was not up to the service standard that was expected. And now I'm getting angry phone calls from the dealership telling me that I have no right to be angry or upset (or dispute the charge) because they ultimately fixed it. Yes - they fixed it AFTER they broke it and after several hours of my time following up. All I was looking for when the issue originally happened was an apology and some form of compensation for the time, stress, and danger that I was put in as a result of the original service and I would have been a happy customer. Instead, I get told that I am wrong and they they did me a favor by 'fixing' their mistake for free. More