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Gillespie Ford

Gurnee, IL

4.8
543 Reviews

18834 West Grand Avenue

Gurnee, IL

60031

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Showing 543 reviews

November 11, 2017

5k service Brought my Escape in for it’s 5k service. No appointment on a Saturday morning. Service was done quickly while I waited. Great job, I was very plea More

by Jrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
November 02, 2017

Great Service Brought my Edge in for an oil change and inspection. Booked online a few days before. My experience was very good. The process was simple, I was greet More

by BPence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Steidtman and Mike Frisch
October 30, 2017

As always easy visit Mike met me at door took My Escape keys and Called me when dine. Very positive experience as all our visits have been! 9th Fird we have owned 2nd pur More

by Psjzip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service and Patricia service advisor , Ricky Elliston
October 26, 2017

Results not Excuses! I’ve been following Chris for almost 17 years and there’s a reason. He listens and when I ask a dumb question we both laugh. If I need it he will tell More

by Bill N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hueckstaedt
October 25, 2017

Should not be called Auto service, should be called Auto Spa , i consistent get excellent attention and personable service. Courtesy pickup and drop off Friendly and knowledgable Conscientious to my budget More

by Stacey straughan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Patricia
October 23, 2017

Service writer Patricia was great to deal with! Kept me informed during long wait for service on my truck. Very pleasant attitude. Thank you very much. More

by DieselGuy74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
October 21, 2017

Love my new Tires! I love going to Gillespie Ford. They are very attentive to the needs of my vehicle. They were very concerned about my tires. My tires were getting ver More

by DrATB25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia S.
October 21, 2017

Great team work Had an F-150 to trade or sell. The two J's, Jim and Jerome both worked with my daughter and I to give us the appraisel we wanted and to get her into More

by rigger24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome, Kyle Wade, Jim Lojas
October 21, 2017

Mirror Replacment Took care of the mirror replacement had a loaner car ready while service was being done. Great follow through and communication during the entire proc More

by Brenden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hueckstaedt
October 18, 2017

Routine service Made an appointment for an oil change, tire rotation. They knew who I was when I pulled in and had me in and out but no time. 20 mins! More

by Alex Rigg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Lockhart
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