Gillespie Ford

Started my search for a vehicle online. Landed on the website and started an online chat who told me they will have a sales person be in touch. I asked them to text me because I'm working. What do you kn website and started an online chat who told me they will have a sales person be in touch. I asked them to text me because I'm working. What do you know I get a phone call 5 minutes later. I gave the girl my info and asked her to reply via text because I'm working. Guess what, she calls back. I keep trying to explain my situation and at this point when can I come in. I do not live very close and am self employed, I'm not comming in untill im approved. I'm guessing this person gets payed by appointment and could care less if I end up in a car or not. I fill out the credit app and it's been crickets then this morning the original chat bot sent me a message. Asking when I could come in again. I said not untill I'm approved. She says I have a pending approval for you when can you come in. I n n said great send me the numbers so I can see my payments. No reply just what I figured. I'm sure she's just lying to get me in the door. Then about an hour goes by and I get another text for the credit app link. I remind them that I've filled this out already. And no reply. Feel really stupid for giving this company my personal information. More

DO YOU VALUE YOUR FAMILIES LIFE? If so, GO ELSEWHERE. This is a story all about how, My truck had a recall that needed done now. If you have 5 just sit right there. I'll tell you how it ELSEWHERE. This is a story all about how, My truck had a recall that needed done now. If you have 5 just sit right there. I'll tell you how it became Gillespie simply don't care. In Kansas my truck was born and raised. When it goes to Gillespie the truths always hazed. My truck went in and Dan said chill. We will lie about how we can't do the recalls still. Then a couple of guys I thought were cool. Decided not to fix and act like a tool. I thought there's something not right and got quite scared, I realised Gillespie really aren't prepared. I might as well use a cab because my truck is jeer, Onto better service with Gillespie in the mirror, They will sell you a truck but not do the recall work, granted it's not their recall but don't tell me you will make my truck safe and do the recalls and not do them. AVOID AVOID AVOID ***update*** Anthony called last night saying he called me twice, clearly you didn't, my phone never rang or message left. Just go elsewhere it's less hassle!! Loyalty goes a long way normally, not here. Shop elsewhere, service elsewhere it's just easier. I also left a message for the service director Richard Goodson, as many others have reported I didn't receive a call back. I have had many clusters here, all of them with the service department. I have owned over 35 vehicles and not in my life have I felt with a service department like this. I booked my car in with the Gillespie service Center (Dan) a week prior for 3 recalls and an oil change. It was dropped off the night prior so they could get started as requested. At 3:57 pm according to ford pass my car moved. Dan called me at 4pm to tell me they were still stuck on the car, well not surprised you can't do a lot in 3 minutes. They kept the car another 24 hours we eventually got it back but only 2 of the recalls done. We were told they would have parts in a week, a month later I am still waiting after I have called numerous times but they never call you. I asked to speak to the service manager, I'm still waiting. The recall is still outstanding, I have no confidence in this circus and entrusting my family will be safe after they work on the vehicle. If you like been lied to and treated poorly after buying 6 vehicles off the dealership in 3years go right ahead. If you want reasonable service go somewhere else. Anthony called me on Friday and asked me not to review Gillespie or send my complaint to ford corporate on a personal guarantee that he would collect our ford today and get it serviced and detailed and the dangerous recall done. Well surprise surprise nobody showed up to collect the vehicle. Just go elsewhere........ it's simply not worth the hassle with this service department. This is not a lack of care due to COVID. This has happened before with them actually multiple times. More

Excellent Service !!! Our experience with this dealership is always positive, whether it is the service portion, or the quality of their cars; it is always a pleasure to ta Our experience with this dealership is always positive, whether it is the service portion, or the quality of their cars; it is always a pleasure to talk to a representative at this location. We ask questions, we get answers that make sense, and the quality of their workmanship is above reproach. We are completely satisfied after leaving their facility. More

A terrible experience. They cant perform their own recalls in a timely manner. They kept my car several days longer then they suggested without giving me a loaner and when I suggested I test drive one recalls in a timely manner. They kept my car several days longer then they suggested without giving me a loaner and when I suggested I test drive one for a couple days while they fix their recall they chuckled & said "oh absolutely not More

Car is sick Only had to deal with dealership a few times in last couple years and had no problems. The service department kept me informed on progress of car. I Only had to deal with dealership a few times in last couple years and had no problems. The service department kept me informed on progress of car. I was very pleased with my service each time. More