
Gillespie Ford
Gurnee, IL
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We take our work trucks there. Chris is always read to help any way he can and keeps us informed of the status of the repairs. Great service and work done here. help any way he can and keeps us informed of the status of the repairs. Great service and work done here. More
Twice changed something in my truck that it was nor even broken...paying a lot of money for the work done...when the truck died for the 3rd time the battery was changed and that was it...liers and thief tha broken...paying a lot of money for the work done...when the truck died for the 3rd time the battery was changed and that was it...liers and thief that's what you are getting in this place More
Bait and switch Called to ask about a car today They said all cars at msrp no discounts I went in the price now was msrp plus $1,290 **** up.I Asked why the manager on duty ************* from behind his fron all cars at msrp no discounts I went in the price now was msrp plus $1,290 **** up.I Asked why the manager on duty ************* from behind his front desk because I canSo first payment quote was 507 We left they called us back New payment 467 then 465 Left with payment of 449 Last time I felt this bad buying a car was like in the 80s I really cant believe these dealers are you still resorting to the 1980s way of selling cars. Also we had a ****** offer to buy our car ***** ****** told us dealers can take that Sell it to ****** and ****** gives them like 200 more So our cash offer from ****** 16,600 Dealer only gave us 15,700. Do now they will make at least 1,100 from ****** This dealership in my opinion lacks leader ship I asked for the owner ******* he was not there asked if ******* can contact me they said thats not possible.. More
I had to have my oil changed in my vehicle. The appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE BEST communication skills. I will definitely be back and would recommend this facility if you are in the market for any service work or purchasing a vehicle. More
Great place to purchase an automobile. Salesperson was very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. More
Absolutely amazing experience. Great Price, Excellent communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how t communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how to use all the features and technology. thank you very much More
Am looking for a F-150, none I'm interested in where I live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff memb live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff members over three days. Two separate salesmen refused to negotiate by phone, were rude and condensing. One sales person would not release factory invoice and stated would only deal if I came in. Another individual who knew nothing about me asked if I could come in for a test drive at 7:30 in the evening during a snow storm. Clearly Gillespie Ford does not communicate internally and will only deal with customers if they come into their dealership for their advantage. More
These guys were great! Very knowledgeable sales staff. Bent over backwards to make sure I had additional accessories promptly installed on my new F-150 even though they were not in stock at the time of p Bent over backwards to make sure I had additional accessories promptly installed on my new F-150 even though they were not in stock at the time of purchase. Can't ask for better than that! More
Misleading, sales person Lynn Hoffman who identified herself as a manager and internet sales person made me an agreement to sell a vehicle at a specific price, plus all applicable fees. Upon arrival, af herself as a manager and internet sales person made me an agreement to sell a vehicle at a specific price, plus all applicable fees. Upon arrival, after a rather lengthy trip to the dealership, she was allegedly not available and the other associates refused to honor the agreement made beforehand. I seek only honesty and upfront answers, I was ready to pay the full agreed price plus fees and walk away with a vehicle that day after our weeks of negotiating over the phone and virtually. Unfortunately, I was met with confusion and alternate offers that I told them beforehand I would not be willing to pay. Their performance was unethical and their complete lack of regard for truth and honesty with their customers is appalling. I can only hope other customers are not mislead with false promises only to arrive and find that everything they agreed on and acted in accordance to was not honored. They performed inefficiently, unethically, and with a lack of professionalism. More