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Gillespie Ford

Gurnee, IL

4.9
586 Reviews

18834 West Grand Avenue

Gurnee, IL

60031

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Showing 586 reviews

August 12, 2021

We take our work trucks there. Chris is always read to help any way he can and keeps us informed of the status of the repairs. Great service and work done here. More

by John F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hueckstaedt
Aug 17, 2021 -

Gillespie Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Gillespie Ford Team

July 31, 2021

Twice changed something in my truck that it was nor even broken...paying a lot of money for the work done...when the truck died for the 3rd time the battery was changed and that was it...liers and thief tha More

by Evamerc57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Hueckstaedt
Aug 03, 2021 -

Gillespie Ford responded

I am sorry to hear about your recent experience. Gillespie Ford is dedicated to ensuring that every customer's issue is resolved. Please feel free to contact me at (224)480-4868. Best, Marketing Director

Aug 19, 2021 -

Evamerc57 responded

Can i get a partial refund for things changed in my truck that there were not supposed to be changed? Can women get a fair treatment when dealing with automobiles?

June 27, 2021

Bait and switch Called to ask about a car today They said all cars at msrp no discounts I went in the price now was msrp plus $1,290 **** up.I Asked why the manager on duty ************* from behind his fron More

by Bait n Switch customer!!!!
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager Nate just a mean person Owner out golfing could care less GM NOT around
Jul 01, 2021 -

Gillespie Ford responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Best, Gillespie Ford Team

May 24, 2021

Checking in is always quick and easy and I leave with a clean working truck. This is my go to place to service my f 150. More

by James
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Anderson
May 27, 2021 -

Gillespie Ford responded

We cannot thank you enough for this glowing review of our service center, James! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Gillespie Ford Team

May 20, 2021

I had to have my oil changed in my vehicle. The appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE More

by suzyqz1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Gonzalez, Chris Hueckstaedt
May 25, 2021 -

Gillespie Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Gillespie Ford Team

May 18, 2021

Great place to purchase an automobile. Salesperson was very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. More

by rpataska
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Rhinehart
May 21, 2021 -

Gillespie Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Gillespie Ford Team

March 19, 2021

Absolutely amazing experience. Great Price, Excellent communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how t More

by j_sabaitis84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Rubio
Mar 24, 2021 -

Gillespie Ford responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We're happy to see that your visit reflects these values and that Fernando assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Gillespie Ford Team

January 27, 2021

Am looking for a F-150, none I'm interested in where I live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff memb More

by jjja
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesmen Hoffman and Castaneda
Feb 01, 2021 -

Gillespie Ford responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. We would like the opportunity to hear more about what happened. Please contact us so we can work towards a resolution. Best, Gillespie Ford Team

January 05, 2021

These guys were great! Very knowledgeable sales staff. Bent over backwards to make sure I had additional accessories promptly installed on my new F-150 even though they were not in stock at the time of p More

by foxbody91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee R.
Jan 08, 2021 -

Gillespie Ford responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Gillespie Ford Team

December 31, 2020

Misleading, sales person Lynn Hoffman who identified herself as a manager and internet sales person made me an agreement to sell a vehicle at a specific price, plus all applicable fees. Upon arrival, af More

by vicmaguma58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn Hoffman
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