Gillespie Ford

They have no issue selling you a car but when you have issues it becomes a hassle. I'm firm on proper scheduling and estimated times for repairs. What should have been a 30 min visit ( mind you a schedule issues it becomes a hassle. I'm firm on proper scheduling and estimated times for repairs. What should have been a 30 min visit ( mind you a scheduled appointment) turned in to 2.5 hrs of dead wait. The excuse? Our internet is having issues. Thanks for the update on that and had I known then we could have rescheduled before you took my car hostage while I'm on a tight schedule. Asked for a loaner seeing it was a brand new car and was given the "we dont have any in" explanation. 3 cars purchased here and that was the last one. More

Absolutely grateful for everybody their! 10/10 recommend! Yessenia made sure I was happy about my new vehicle and although it was hard at first, she ended up finding me a car along with Nate and Chris. Apprec Yessenia made sure I was happy about my new vehicle and although it was hard at first, she ended up finding me a car along with Nate and Chris. Appreciate them! More

Outstanding service! We had an outstanding experience with Gillespie Ford! The team, especially Mike and Shane, were extremely responsive and helpful. They were very pati We had an outstanding experience with Gillespie Ford! The team, especially Mike and Shane, were extremely responsive and helpful. They were very patient with us and were able to provide so many options. This is the second car we have purchased from Gillespie and I would not go anywhere else! More

The Best Auto Dealer Period. Gillespie Ford provides a level of customer service that is unequaled. We have purchased three autos from Gillespie now and we will go nowhere else f Gillespie Ford provides a level of customer service that is unequaled. We have purchased three autos from Gillespie now and we will go nowhere else for purchases or for service. The people at Gillespie are honest, service oriented, conscientious and competitively priced. More

Great experience!! Thanks to Gillespie Ford for being so great. We had the best experience buying a car this past weekend. Rich Huber was a wonderful salesman to work wi Thanks to Gillespie Ford for being so great. We had the best experience buying a car this past weekend. Rich Huber was a wonderful salesman to work with. My husband and I didn't even feel like we were dealing with a salesman. Rich definitely made our car buying experience easy. I would recommend them to anyone. We even had our 3 year old daughter with us and they made everything so easy, we took her along with in the test drive. Which helped make our decision easier to purchase the car. More

Bernie in sales My salesman named Bernie was auwsome. It was the easiest vehicle purchase I have ever made. I highly recommend him if your looking for a salesman that My salesman named Bernie was auwsome. It was the easiest vehicle purchase I have ever made. I highly recommend him if your looking for a salesman that goes above and beyond to make sure you are satisfied and taken care of. More

Worse experience at a dealership Ive ever had The company I work for has had me looking for a F-150 that they are going to purchase for me. I found a truck on their website that fit perfectly in t The company I work for has had me looking for a F-150 that they are going to purchase for me. I found a truck on their website that fit perfectly in the budget my company was looking for. I called and asked several questions about the truck and my trade in vehicle and they were very helpful at first. I set up an appointment to come in and see the truck the following day after work. I called right before i left work to double check the vehicle was there because the dealer ship was about an hour drive from me. They told me absolutely its in the parking lot and we will have it ready for you to test drive. I showed up to the dealership and the salesman i was dealing with tells me he has no idea why this truck is on the website because they have never had this truck in their inventory. Obviously I'm frustrated after hearing this because I was told 2 hours ago on the phone that the truck will be ready for me to drive as soon as i get there. But i figured i drove an hour out here so i might as well at least look and see what they have. I described exactly what I was looking for and he tells me that he has a truck in stock that is close to my budget and has everything i described. After waiting 30-40 minutes to get the offer for this truck he comes back with a truck that is $15,000 above my budget, it was a different color, and a different year then i was looking for. I left shortly after this so I can start my hour drive home. I'm not sure that anyone at this dealership will listen to a word you say because he was just completely ignoring everything I was looking for. The one other thing that really bugged me was, I showed them what I was offered for my trade in at a different ford dealership which was $1,500 higher then they offered me. His reply was "I know what other Ford's are allowed to offer and they didn't offer you that much for it." So to sum up this story Buss Ford in Gurnee WILL NOT match or beat other Ford dealerships offers on a New vehicle or a Trade in, they will call you a liar if they cannot beat your other offers, and you can not believe anything they tell you about their inventory. More

Wonderful experience buying my first car! Purchased a 2018 hybrid fusion. It was my first time buying a new car. Rich was incredibly helpful and answered all our questions! Will absolutely be Purchased a 2018 hybrid fusion. It was my first time buying a new car. Rich was incredibly helpful and answered all our questions! Will absolutely be back and highly recommend. More