Gillespie Ford

Helpful! Noah asked what my needs were and showed me models that would meet these needs and pointed out how the sales incentives on new models might end up make it more sense to purchase a new model for models that would meet these needs and pointed out how the sales incentives on new models might end up make it more sense to purchase a new model for the long term benefit, I came in to see the new Bronco but, none were available to see! But, Noah was so friendly and openly apologetic that the Ford website was misleading and willing to show me what they currently had so I could have a comparison then, if I was still wanting a Bronco he would help me reserve one with the features I needed. It was really a fun experience to car shop and by with him guiding me through the experience! Thank you again! More

I am very pleased with my service from Gillespie Ford. They get cars out in timely matter and price quotes are usually spot on. What I like is service department explains so you understand what is going They get cars out in timely matter and price quotes are usually spot on. What I like is service department explains so you understand what is going on with your vehicle. More

Best dealwrship ive ever dealt wirh. Evwry body cool and easy going amd easy to take to. Hel[ed me out of bad situation from another reputable dealship that didnt want to hekp me at all. Jajuan was 100% bes easy going amd easy to take to. Hel[ed me out of bad situation from another reputable dealship that didnt want to hekp me at all. Jajuan was 100% best salesman ive ever worlded with. Thanks Jajuan and your team. You guys the best. Would definetly recommend you guys and will be going back i ever go for another car. Longer ride for me to get there but was worth the extra miles thanks again! More

Written Quotes Aren't Good Enough Had a written quote for a new vehicle. Price was fair, so I told them I would buy it. Drove up to do just that and expected the price we agreed to v Had a written quote for a new vehicle. Price was fair, so I told them I would buy it. Drove up to do just that and expected the price we agreed to via email and which was also confirmed over the phone - they wouldn't honor it. Unbelievably bad customer service. Never met or spoke with a "manager" either which was odd. Buyer beware here! More

All of my vehicles are serviced promptly and efficiently. I've been a regular customer for several years. I have five vehicles serviced regularly. Repairs are done promptly & efficiently and correctly the f I've been a regular customer for several years. I have five vehicles serviced regularly. Repairs are done promptly & efficiently and correctly the first time. Chris Hueckstaedt always takes great care of me! More

They suck. they will sell you a piece of crap. Even if its a year old w 16k miles on it.They will guarentee they will fix stuff but yet they have had my new car for 3 different times for 5 days total and its a year old w 16k miles on it.They will guarentee they will fix stuff but yet they have had my new car for 3 different times for 5 days total and its still not fixed. They do not follow through with their work. They do not back their sales. They do not support their salespeople. their service department is a joke. Oh and speak to management they claim they will take care of yet here i am still with out a car. One of the sales managers did call me back and brought me a car to use. So that was nice of him. More

I've made an scheduled appointment for issues im having with my vehicle. My vehicle has been there for 3weeks, in service dept. They haven't fixed anything! I was told one issue is fixed my Trunk🤔Again m with my vehicle. My vehicle has been there for 3weeks, in service dept. They haven't fixed anything! I was told one issue is fixed my Trunk🤔Again my trunk keeps popping up when existing the vehicle, still the same issues as I was having I'm still having!. I called back to complain I was told, I don't know what to tell you Ms. Hudson just bring it back in 2 weeks we'll check it out AGAIN! They have machines to check all components, what the dickens is really the issue.🤔 I'm very dissatisfied as a customer with the SERVICE DEPT. More

Started my search for a vehicle online. Landed on the website and started an online chat who told me they will have a sales person be in touch. I asked them to text me because I'm working. What do you kn website and started an online chat who told me they will have a sales person be in touch. I asked them to text me because I'm working. What do you know I get a phone call 5 minutes later. I gave the girl my info and asked her to reply via text because I'm working. Guess what, she calls back. I keep trying to explain my situation and at this point when can I come in. I do not live very close and am self employed, I'm not comming in untill im approved. I'm guessing this person gets payed by appointment and could care less if I end up in a car or not. I fill out the credit app and it's been crickets then this morning the original chat bot sent me a message. Asking when I could come in again. I said not untill I'm approved. She says I have a pending approval for you when can you come in. I n n said great send me the numbers so I can see my payments. No reply just what I figured. I'm sure she's just lying to get me in the door. Then about an hour goes by and I get another text for the credit app link. I remind them that I've filled this out already. And no reply. Feel really stupid for giving this company my personal information. More

DO YOU VALUE YOUR FAMILIES LIFE? If so, GO ELSEWHERE. This is a story all about how, My truck had a recall that needed done now. If you have 5 just sit right there. I'll tell you how it ELSEWHERE. This is a story all about how, My truck had a recall that needed done now. If you have 5 just sit right there. I'll tell you how it became Gillespie simply don't care. In Kansas my truck was born and raised. When it goes to Gillespie the truths always hazed. My truck went in and Dan said chill. We will lie about how we can't do the recalls still. Then a couple of guys I thought were cool. Decided not to fix and act like a tool. I thought there's something not right and got quite scared, I realised Gillespie really aren't prepared. I might as well use a cab because my truck is jeer, Onto better service with Gillespie in the mirror, They will sell you a truck but not do the recall work, granted it's not their recall but don't tell me you will make my truck safe and do the recalls and not do them. AVOID AVOID AVOID ***update*** Anthony called last night saying he called me twice, clearly you didn't, my phone never rang or message left. Just go elsewhere it's less hassle!! Loyalty goes a long way normally, not here. Shop elsewhere, service elsewhere it's just easier. I also left a message for the service director Richard Goodson, as many others have reported I didn't receive a call back. I have had many clusters here, all of them with the service department. I have owned over 35 vehicles and not in my life have I felt with a service department like this. I booked my car in with the Gillespie service Center (Dan) a week prior for 3 recalls and an oil change. It was dropped off the night prior so they could get started as requested. At 3:57 pm according to ford pass my car moved. Dan called me at 4pm to tell me they were still stuck on the car, well not surprised you can't do a lot in 3 minutes. They kept the car another 24 hours we eventually got it back but only 2 of the recalls done. We were told they would have parts in a week, a month later I am still waiting after I have called numerous times but they never call you. I asked to speak to the service manager, I'm still waiting. The recall is still outstanding, I have no confidence in this circus and entrusting my family will be safe after they work on the vehicle. If you like been lied to and treated poorly after buying 6 vehicles off the dealership in 3years go right ahead. If you want reasonable service go somewhere else. Anthony called me on Friday and asked me not to review Gillespie or send my complaint to ford corporate on a personal guarantee that he would collect our ford today and get it serviced and detailed and the dangerous recall done. Well surprise surprise nobody showed up to collect the vehicle. Just go elsewhere........ it's simply not worth the hassle with this service department. This is not a lack of care due to COVID. This has happened before with them actually multiple times. More

Excellent Service !!! Our experience with this dealership is always positive, whether it is the service portion, or the quality of their cars; it is always a pleasure to ta Our experience with this dealership is always positive, whether it is the service portion, or the quality of their cars; it is always a pleasure to talk to a representative at this location. We ask questions, we get answers that make sense, and the quality of their workmanship is above reproach. We are completely satisfied after leaving their facility. More