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Gillespie Ford
Gurnee, IL
543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 543 reviews
May 20, 2021
I had to have my oil changed in my vehicle. The appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE BEST communication skills. I will definitely be back and would recommend this facility if you are in the market for any service work or purchasing a vehicle. More
by suzyqz1969
Employees Worked With
Marco Gonzalez, Chris Hueckstaedt
May 18, 2021
Great place to purchase an automobile. Salesperson was very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. More
by rpataska
Employees Worked With
Lee Rhinehart
March 19, 2021
Absolutely amazing experience. Great Price, Excellent communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how t communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how to use all the features and technology. thank you very much More
by j_sabaitis84
Employees Worked With
Fernando Rubio
January 27, 2021
Am looking for a F-150, none I'm interested in where I live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff memb live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff members over three days. Two separate salesmen refused to negotiate by phone, were rude and condensing. One sales person would not release factory invoice and stated would only deal if I came in. Another individual who knew nothing about me asked if I could come in for a test drive at 7:30 in the evening during a snow storm. Clearly Gillespie Ford does not communicate internally and will only deal with customers if they come into their dealership for their advantage. More
by jjja
Employees Worked With
Salesmen Hoffman and Castaneda
January 05, 2021
These guys were great! Very knowledgeable sales staff. Bent over backwards to make sure I had additional accessories promptly installed on my new F-150 even though they were not in stock at the time of p Bent over backwards to make sure I had additional accessories promptly installed on my new F-150 even though they were not in stock at the time of purchase. Can't ask for better than that! More
by foxbody91
Employees Worked With
Lee R.
December 31, 2020
Misleading, sales person Lynn Hoffman who identified herself as a manager and internet sales person made me an agreement to sell a vehicle at a specific price, plus all applicable fees. Upon arrival, af herself as a manager and internet sales person made me an agreement to sell a vehicle at a specific price, plus all applicable fees. Upon arrival, after a rather lengthy trip to the dealership, she was allegedly not available and the other associates refused to honor the agreement made beforehand. I seek only honesty and upfront answers, I was ready to pay the full agreed price plus fees and walk away with a vehicle that day after our weeks of negotiating over the phone and virtually. Unfortunately, I was met with confusion and alternate offers that I told them beforehand I would not be willing to pay. Their performance was unethical and their complete lack of regard for truth and honesty with their customers is appalling. I can only hope other customers are not mislead with false promises only to arrive and find that everything they agreed on and acted in accordance to was not honored. They performed inefficiently, unethically, and with a lack of professionalism. More
by vicmaguma58
Employees Worked With
Lynn Hoffman
December 06, 2020
Lee R, was great to work with. He listened and kept things above board. My interaction with him was very professional. He should definitely be getting more customers. He has good customer service insti things above board. My interaction with him was very professional. He should definitely be getting more customers. He has good customer service instincts. Cupcakes are in the works! ☺️ More
by 2020 Ford Explorer
Employees Worked With
Lee R.
December 02, 2020
Honesty and upfront in the sales process. Nothing was "snuck in" after the deal was made. I can always trust whomever I am dealing with...Some of the best service I have experienced in the industry. This "snuck in" after the deal was made. I can always trust whomever I am dealing with...Some of the best service I have experienced in the industry. This is the seventh car we have purchased from Gillespie...We will keep coming back! More
by georgeeinterz
Employees Worked With
Chris Einterz, Jim Lojas
October 20, 2020
Steve in service was great ! the whole service team was awesome ! Phil went out of his way to help me adjust my seat when i picked it up. everyone in service and sales are always nice awesome ! Phil went out of his way to help me adjust my seat when i picked it up. everyone in service and sales are always nice More
by SCOTTMATTHEWS1941
Employees Worked With
Steve ,Phil
