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Gillespie Ford

Gurnee, IL

Overview
Reviews
Vehicles
4.9
587 Reviews
Call Dealership (847) 281-5507
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18834 West Grand Avenue

Gurnee, IL

60031

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Showing 587 reviews

June 08, 2024

All good and very painless, start to finish. Could not ask for better customer service More

by Patty.thies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
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May 24, 2024

Bought used vechicle, emailed me selections based off of wants, customer service and sale transaction could have not gone better!! When shopping again, will go to this dealership More

by Tracy.mitera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta, Jim Lojas
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May 23, 2024

Gillespie Ford and Edgar Huerta are great always and make buying a car easy and stress free! More

by tauphi22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
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May 20, 2024

Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services More

by Amy M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Wade
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May 15, 2024

Gillespie Ford went above and beyond to meet all our needs. Edgar was exceptional, I would highly recommend him to anyone. More

by Rem3murphy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
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May 08, 2024

I had a fantastic experience with the entire Gillespie team. The process was streamlined and seamless and I will definitely be a return customer! More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
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April 30, 2024

Working with Ian has been my most professional buying experience ever and I’ve had a lot. Thank you for your responsiveness and great service! More

by VB
Recommend Dealer
Yes
Employees Worked With
Ian
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April 21, 2024

My recent visit at the Gillespie Ford in Gurnee left me with a broken down vehicle, a seized motor and no work van to work out of. Getting this issue resolved with the management has been a painful experie More

by Roman Wlodarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
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Apr 23, 2024 -

Gillespie Ford responded

Very sorry that you are having vehicle ownership issues. We would like your vehicle with very high miles to run forever. We wanted to help you and offered you great solutions even though you only visited us this one time. We wish you the best.

Apr 24, 2024 -

Roman Wlodarski responded

After posting the above review I received a call from somebody that claimed they work for the dealership. During the conversation the person talked over me and was not interested in hearing out my case, rather attempting to blame me for the seized motor after the oil change was performed at the Gillespie Ford in Gurnee, IL. Before the conversation ended this Gillespie representative stated that he could get me additional $500 towards a new engine that I would have to buy and still pay for part of the new engine installation. Needless to say Gillespie Ford in Gurnee, IL is not interested in resolving the issue that has been ongoing for weeks now. As a local tradesman living in the area I've been without a vehicle that allows to support my family. Still looking to hear from the owner, Tom Gillespie....

April 19, 2024

Ryan G tried giving me 4000 less for my trade in he wasted our time cake from 3 hours away for a explorer that wasn’t even on the lot More

by flocks-strep.08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan g
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Apr 23, 2024 -

Gillespie Ford responded

Thank you for your feedback. Please call our Senior Management staff at 847-244-9500, thank you.

April 19, 2024

Edgar is AWESOME, from start to finish! Process was easy, transparent and seamless. Never set foot in the dealership, everything handled online and via phone. Response time and customer ser More

by khunter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar , Jim Lojas
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