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Gill Chrysler Dodge Jeep Ram Madera

Madera, CA

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213 Reviews

1100 S. Madera Ave

Madera, CA

93637

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Showing 213 reviews

March 29, 2011

Our experience at this dealership was professional, pleasurable, and smooth. Highly recommend doing business at this car dealership. Everyone we spoke to was friendly. No one was pushy and the staff More

by evkath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hamby, Jim Hamby
March 24, 2011

Jim was great to work with, as well as the rest of the staff that helped us. We drove in from over an hour away to look at a certain vehicle. Jim answered all our questions and I am proud to say that we More

by MMendoza44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hamby, Jim Hamby
January 04, 2011

Do not ever get your vehicle serviced in Madera. I brought my jeep in for them to put in a body control module, they kept the vehicle for 4 days, called me said it was ready, they said pay over here ( More

by Lorrie133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Tormey
Mar 09, 2011 -

Gill Chrysler Dodge Jeep Ram Madera responded

In response to Lorrie's comments, first off I want to say that we do value her business and feel extremely bad that she left here unsatisfied. We take full blame for the problem. What happened is Lorrie initially took her Jeep to a repair shop in Fresno. They told her a body control module would fix all four Jeep problems she was having to the tune of $1,100. Ouch! She decided that might be a little high and brought the Jeep here to Madera. To save money, she declined to let our trained Jeep technicians diagnose the problem, simply telling us to order and replace the body control module. We charged $750, saving Lorrie $350 compared to Fresno. Unfortunately, replacing the body control module only fixed one of the four problems with the Jeep. In retrospect, we should have never let her persuade us to skip the first step of any service appointment: the initial diagnosis. At the time, we felt like we were being nice and simply following customer's orders. Had we made our diagnosis mandatory however, we would have a better reputation, and she would have been much happier knowing ahead of time that just replacing the body control module would not fix all her problems. Lorrie, if you are out there, please see our new Parts & Service Director, Kirk Bigelow and we will make every effort to get your Jeep back in perfect running order.

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