Gill Chrysler Dodge Jeep Ram Madera

Gill Chrysler Dodge Jeep Ram Madera responded

In response to Lorrie's comments, first off I want to say that we do value her business and feel extremely bad that she left here unsatisfied. We take full blame for the problem. What happened is Lorrie initially took her Jeep to a repair shop in Fresno. They told her a body control module would fix all four Jeep problems she was having to the tune of $1,100. Ouch! She decided that might be a little high and brought the Jeep here to Madera. To save money, she declined to let our trained Jeep technicians diagnose the problem, simply telling us to order and replace the body control module. We charged $750, saving Lorrie $350 compared to Fresno. Unfortunately, replacing the body control module only fixed one of the four problems with the Jeep. In retrospect, we should have never let her persuade us to skip the first step of any service appointment: the initial diagnosis. At the time, we felt like we were being nice and simply following customer's orders. Had we made our diagnosis mandatory however, we would have a better reputation, and she would have been much happier knowing ahead of time that just replacing the body control module would not fix all her problems. Lorrie, if you are out there, please see our new Parts & Service Director, Kirk Bigelow and we will make every effort to get your Jeep back in perfect running order.