Gill Chrysler Dodge Jeep Ram Madera

I purchased my 2003 Jeep Grand Cherokee in November of 2004. From day one I have always received top notch service and have NEVER been steered incorrectly with bad advice on service needs and/or parts. 2004. From day one I have always received top notch service and have NEVER been steered incorrectly with bad advice on service needs and/or parts. Mike Dusan, Service Advisor, is the reason for this. Mike always calls it the way it is, outlining the diagnosed issues, what it will take to resolve them, and he has always been spot on with timing and estimated costs. This is very rare these days. Honesty and customer dedication reaps the reward of devoted returning customers. Mike is this magnet. I live in El Portal, CA., just outside Yosemite Nat'l Pk, with a 1 Hour 50 minute 90 mile drive ONE WAY. I will never take my car anywhere else for service, as long as Mike is there. He is the main reason so many faithful customers continue to return. I have talked to other customers while waiting and they all say the same thing. THANK YOU MIKE for taking such good care of me, and others. I will be back. More

Jim Hamby and his team provided excellent and expediant service was provided! I called on Friday to schedule my visit to the dealership. I visited on Saturday and had a car by Saturday evening! service was provided! I called on Friday to schedule my visit to the dealership. I visited on Saturday and had a car by Saturday evening! More

Well where do I start. Everytime I called and asked about my car this guy never could give me a straight answer as to what was going on with my car. All I kept getting was well I don't know anything y about my car this guy never could give me a straight answer as to what was going on with my car. All I kept getting was well I don't know anything yet. After my car being in the shop for about 4 days I was tired of hearing that. My car had been in there for a total of 6 days because it was in there for two days the week before. It didn't matter how long it was gonna take, but my wife needed a car. We had asked for a rent-a-car, but they said that we couldn't get a car without a diagnosis. So everyday that he kept telling me I don't know anything was another day we went without the rent-a-car. We waited from Monday till Friday afternoon to get a rent-a-car. This was after I called up thursday evening 45 min before they closed and got a little pissed off and chewed them out. It should have never have gotten to that point. This is a dealership not some hole in the wall dealership. I had higher expectations on customer service taking my car to at dealership. Dave Martinez needs do work on his customer service skills. People don't want to be wasting time and money. Learn that his job is to make this as convenient as possible. No one wants to take there car in the shop for repairs. His title is a "SERVICE ADIVSOR". First word is service, Service to the "CUSTOMER" Dave. I hope you catch on quick. More

I really appreciate the way Mike accommodates our service needs. We purchased a new Ram diesel in 2009 and had it serviced at our local dealership. We were not satisfied with the way we were rudely treated a needs. We purchased a new Ram diesel in 2009 and had it serviced at our local dealership. We were not satisfied with the way we were rudely treated and the service manager not honoring their estimates. I've had my truck serviced at Madera since and have been very satisfied. In fact we were so satisfied with the great service it helped us to decide on our new car we purchased this year. We bought a new Dodge Durango and are very satisfied with it. Just had our first service completed on it a the Madera dealership. It is worth the drive out of town to have both our Dodges serviced in Madera. Keep up the good work! More

The customer service that we received from Mike Dusan was outstanding. He is the reason that we will continue to take our car to that dealership. I really liked how he had a rent a car already set up for m outstanding. He is the reason that we will continue to take our car to that dealership. I really liked how he had a rent a car already set up for my wife. It was so convenient for us. Hope to have Mike as our service advisor for every visit. If you get a chance to thank him for us again, please do it. THANKS MIKE!!! More

Mike Dusan was very helpful he answered all my questions Mike Dusan was very helpful he answered all my questions with out hesitation he made me feel me feel very good about the work that was being done on Mike Dusan was very helpful he answered all my questions with out hesitation he made me feel me feel very good about the work that was being done on my car. He was very patient and let me know of the future repairs I would be needing. I will be coming back to see him soon. More

We have had our jeep serviced at the Madera Chrysler dealership ever since we purchased it in 1998 (formerly Pistoresi). We drive from Los Banos which is 45 miles from the dealership each time we servic dealership ever since we purchased it in 1998 (formerly Pistoresi). We drive from Los Banos which is 45 miles from the dealership each time we service our vehicle. We do this because of the excellent service and courtesy of the staff. Mike Dusan has always been very helpful. Vehicle last serviced on May 3, 2012. Chris and Tom Blackwood More

Very nice people to deal with. Happy that there was no pressure sell by the dealership. I will recommend this dealer to my friends. Thanks again for a pleasant experience making this purchase. To pressure sell by the dealership. I will recommend this dealer to my friends. Thanks again for a pleasant experience making this purchase. Tony Kuret More

The customer service was outstanding here at Madera Dodge. Jim Hamby went out of his way to make us happy with the purchase of our new van. We will for sure return for our next vehicle purchase, as w Dodge. Jim Hamby went out of his way to make us happy with the purchase of our new van. We will for sure return for our next vehicle purchase, as well as refer all are family and friends. More

We worked with Jim Hamby and couldn't have asked for a better salesperson, he was very informative, helpful and we believe we really got a great deal on our new vehicle, he was a delight to work with. We better salesperson, he was very informative, helpful and we believe we really got a great deal on our new vehicle, he was a delight to work with. We would recommed the dealership and Jim with our friends and family. More