Gill Chrysler Dodge Jeep Ram Madera

Over all, a typical dealership. Negotiations with Jim were fairly simple and not long. He emailed me a price on the used car which I thought was fair. Was able to get him to raise trade-in value for my v were fairly simple and not long. He emailed me a price on the used car which I thought was fair. Was able to get him to raise trade-in value for my vehicle in a few moments. But I would say the time spent in the dealership took longer than needed. I wanted to get lunch as I was hungry and he directed me to a close by restaurant but he had me take the vehicle I was buying. He could have just gave me the keys to my trade-in and let me take that to lunch while they detailed the vehicle I was going to purchase. When I got back from lunch they took the vehicle for detailing. Then I waited a long time to see the finance person. Much longer than it should have been. When she gave me the contract to sign, I noted a item list as "Theft Deterrent" for about $300 included in the contract. I questioned this and was told they automatically include it in every vehicle they sell and she has never seen it eliminated from any contract. On the contract it clearly stated optional. She called Jim in and he went to the manager and said he got approval to eliminate the charge. The contract then had to be reprinted. I clearly felt they had tried to slip this passed me and didn't appreciate it. The final thing that really disappointed me was the fact that after all the paper work was done and Jim took me to the vehicle to send me off, was that he handed me only one key. I asked for a second key and he said there was only the one and no owners manual. That was not the time to tell me that. He should have been upfront about that and should have offered to get me a second key free. I had to go to my local dealership and pay $260.00 for the key. More

You have a friendly staff. I was taken through the purchasing process of a used car as painlessly as possible. It seem like Joe was looking out for me, when offering the best deals that I could afford purchasing process of a used car as painlessly as possible. It seem like Joe was looking out for me, when offering the best deals that I could afford. I am grateful that you have staff-members like Joe ( who is looking out for customers like myself). More

Jim Hamby was fantastic. No pressure, very professional, and very knowledgeable. He never acted like the sleazy salesman you get at other dealerships. In fact, we did much of the conversing through email an and very knowledgeable. He never acted like the sleazy salesman you get at other dealerships. In fact, we did much of the conversing through email and texts. By time we made the drive to Gill Auto Dealership, he had our trucked washed and ready for a test drive. Our financing was already waiting and it was just a smooth and painless transaction. I would say without hesitation....drive to Madera-deal with Jim- he will do a great job. We were totally satisfied with our overall experience! More

This is my second purchase from Gill Automotive in 4 months for a new vehicle. Its a no hassle, no pressure dealership that has no pressure at all from the employees. I would strongly recommend to months for a new vehicle. Its a no hassle, no pressure dealership that has no pressure at all from the employees. I would strongly recommend to anyone in the market for a new vehicle to check out Gill Automotive Group. Gregory J. Cassinerio More

Very satisfied with my new jeep. The sales team was great, very patient when I was examining every detail of my new vehicle, and very informative regarding vehicle specs. great, very patient when I was examining every detail of my new vehicle, and very informative regarding vehicle specs. More

All the staff at Gill Auto Group were wonderful, and made the purchasing of our vehicle as pleasant as possible. My situation was unusual as I had a very recent and unpleasant experience at another dealershi the purchasing of our vehicle as pleasant as possible. My situation was unusual as I had a very recent and unpleasant experience at another dealership. I had expressed my concerns to Mr Hamby. He was patient and understanding and the whole process that was going to take place and reiterating their goal was to make every effort to get me in the vehicle of my choice, and that's exactly what they did. I have the vehicle of my dreams. Thank you so much Gill Auto Group! More

I was looking for a used truck to pull my toy hauler. Found two trucks that fit my requirements. I was having hard time trying to pick the right truck and Jim Hamby was so great in helping me decide whic Found two trucks that fit my requirements. I was having hard time trying to pick the right truck and Jim Hamby was so great in helping me decide which truck I should pick. There was absolutely no press in this process and in fact Jim suggested I buy the cheater truck! WOW never came across such a salesman in my entire 40 years of vehicle buying! If you want to buy a new or used vehicle and hate being pressured by sales people please take my advise and check out the fine people at Gill Chrysler Dodge Jeep Ram Buick Cadillac GMC Madera. Sincerely, Ronald C. West More

Our experience at Gill Auto Group in Madera was exceptional! The process was fast & easy, & they were very friendly & helpful! We would highly recommend them! exceptional! The process was fast & easy, & they were very friendly & helpful! We would highly recommend them! More

In my family we have purchased a number of new cars and after the purchase, I always ended up with a sense or feeling of having been "screwed up". So I always had the belief that all new car dealers were after the purchase, I always ended up with a sense or feeling of having been "screwed up". So I always had the belief that all new car dealers were the same - out to get the upper hand over the consumer. However this time when I purchased my new Ram truck, I did not feel the same way. I don't know why but some reasons might have been Mr Aguilar's knowledge, concern, friendliness and professionalism that made my wife and I very comfortable when we finally drove the truck home. I am very happy with the truck and you can bet that if we in the future decide to replace our family car you will be the first dealer to visit. Again I love the truck and hope that it will last for many, many years to come. Thanks Gregorio Fraga PS. The reason I chose your dealership was because you got the truck I wanted (with the exception of vinyl floors and seat covers). More

Just a pleaseant overall experience. No pressure to buy a car that I did not want. Paperwork did take a little long, should really look into streamlining the process since all that is required is a signatur car that I did not want. Paperwork did take a little long, should really look into streamlining the process since all that is required is a signature. More