Gill Chrysler Dodge Jeep Ram Madera

The "Service" Department is a nightmare. The earliest appointment was over a month out which is understandable to some degree because of supply chain issues, etc., but on the morning of the The earliest appointment was over a month out which is understandable to some degree because of supply chain issues, etc., but on the morning of the appt. and while I was driving to Gill, the service "manager" Mike Dusan called to ask me if I could drop off my vehicle at a later date becuase they are short 6/10 mechanics. They initially told me that it would be within 24 hrs to diagnose the problem of vehicle. after calling every other day to find out the status, they told me that it would probably be tomorrow and this went on for a week. They never returned my calls and could never provide a straight answer. They are completely lost and it showed on all fronts. Finally they said that I could pick up my vehicle if I wanted, so I did, It was never looked at and upon picking up my vehicle Mike didnt even acknowledge me. No appology, remorse or anything for completely inconveniencing my life for a week. I will have my vehicle repaired at another dealership and then trade it in for a $75,000 brand new 2023 model. They not only lost my business to future sales but trust that word of mouth is very powerful and I will be extremely vocal about my horrible experiance for years to come. Take my advice and run from their circus of unprofessionalism, ineptness, lies and deception. Gill is a bunch of amatures at business but professional crooks. Run! More

Jim was exceptional and very helpful went out his way to get me into the vehicle I wanted for the price I was targeting get me into the vehicle I wanted for the price I was targeting More

Amazing service, willing to work to get you in the vehicle at the price you want, not pushy, and did not give that sleepy sales vibe. vehicle at the price you want, not pushy, and did not give that sleepy sales vibe. More

I didn't expect to be driving off the lot when my friends first brought me to it, but I was massively surprised and elated. Jim Hamby couldn't have been more engaging and more friendly and warm as he talked first brought me to it, but I was massively surprised and elated. Jim Hamby couldn't have been more engaging and more friendly and warm as he talked me through the process of buying my first car, and he fought hard for me to be able to get it. I am immensely grateful to him and the Gill Auto Group. You won't find a better place in town to get your car from. More

Jim is a nice guy, treated my friend and I with respect despite us being atypical car shoppers. He was able to match the rate I got from a Credit Union I have been with for 10 years. Explained everything despite us being atypical car shoppers. He was able to match the rate I got from a Credit Union I have been with for 10 years. Explained everything in clear language and seems quite honest. More