Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

This dealership does not care about its customers nor does it know how to service vehicles. I came in to get a key FOB programmed. The guy at the counter was rude AND he did not tell me that BOTH key FOB does it know how to service vehicles. I came in to get a key FOB programmed. The guy at the counter was rude AND he did not tell me that BOTH key FOB's have to be programmed at the same time. Because only didn't work, that's what I gave them. I waited an 1 1/2 hours for a service that takes 5 minutes and I had a 10:00 appointment. I paid the $100 for the programming and a fuse (I will get into that later). WAY OVERPRICED! And, when they programmed the one FOB, it erased the programming in the other one. So, I had to make another trip to both reprogrammed again. Now on to the fuse... For some reason the FOB would not open the trunk. I checked the fuses and thought I saw that they were all fine. So, I had the dealer check it. It turned out to be a fuse. no biggie I missed it. I'll pay the fee. I asked which fuse it was because i didn't want to pay another $67 for a fuse. The guy behind the counter gets all huffy and starts to tell me that they had to run a diagnostic. I said, "Yeah, I know, you hook up a Scantech II and it tells you what is wrong." Well he get even more defensive and states that it doesn't tell you that it's the fuse only that there is a break in the current. DUH! So my next question is, "Why the hell am I paying for a diagnostic?!!!" Lastly, and most importantly this dealership does not care about its customers. In the 1 1/2 hours that I was there I met a Vietnam vet (UH-1 crew chief, and a lady that give music lessons. The lady was there to get an oil change and was told that she would need a new serpentine belt and a tranny flush. Her bill according to the Gilchrist employee went from $50 to $700. Now I know that an old lady giving music lessons doesn't make a lot of money and she was really disturbed by this. So I called Lakewood Transmission and got a quote for $169 for her vehicle. Hmm... Just makes you think doesn't it? DO NOT GO TO THIS DEALER FOR SERVICE. They will clean you out. More

This is the first time I have wrote a review on a service or business, but I am so upset and disappointed with my experience I do believe I should try to keep anyone else from this outcome. On September 26th or business, but I am so upset and disappointed with my experience I do believe I should try to keep anyone else from this outcome. On September 26th, my husband had my car towed to this business for diagnosis on a problem he was sure involved the fuel system. He told them to check that first. Within two days he was told I needed a new engine because the compression was lower than the book states and the it had high miles. This dealership found a motor for us and with my husbands' permission installed it. Hindsight and being naive is now a 20/20 issue and I realize there was never any discussion about costs of this or a written estimate given to my husband. A month and many phone calls later, he was able to secure a completion date. They insisted he pay for the parts and labor immediately and so from his work phone he paid them using his credit card. The amount (rounded off) was $3500.00. When he went to pick up the car 2 days later he was furious as the car ran roughly and wanted to" die "just as it had when it was towed in for service. The shop manager requested a few more days to work on the problem and after that he said ,he would refund the labor portion of the bill if they could not find or work out the problem. There was only a verbal agreement between Bob, the shop manager and my husband. We accepted their loaner car and they kept the car 16 more days!!!! to find the problem??? We took possession of our car on Nov-12-2011 and almost immmediately,( the same afternoon ) I began to hear and feel the old symptoms return. I drove the car only on the days I had to got to work because it seemd so unreliable. We kept the car for 2 weeks at home driving only when it was necessary. Twice in the same day, the car literally died on me as I was moving on the road at 30 miles an hour. That was it !! We discussed bringing the car back to the shop, but what else could they do? We had lost all faith in their ability to make an evaluation or do the necessary work. They had already had it for 6 plus weeks. We thought maybe another shop would find the problem but we had so much invested already in this older car. My husband chose to visit the service shop and talk again to the manager. As of Nov-28-2011 we were told by the shop manager we could bring it back in or go to another shop, have the work done by someone else and they (the business) would decide if we would get any monies back. We brought this car in to this business based on the fact they have been a local business for many years and we live rurally with no one close to do the work. They were certified mechanics and we thought we were in good hands. Please beware. More

We have serviced our cars here for nearly 15 years, but no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneed no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneeded service and repairs is NOT the way to make up for it. In the end you will lose long-standing customers. More