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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Tacoma, WA
1,733 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,733 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
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August 14, 2019
Amazing Service! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! More
by Mary B
Employees Worked With
Devon, Chase Byrne
August 12, 2019
Simple tire replace I was at your dealership to get four tires replaced, my appointment was at 8:00 and it took your tech three hours to replace four tire on my truck whi I was at your dealership to get four tires replaced, my appointment was at 8:00 and it took your tech three hours to replace four tire on my truck which I thought was an unreasonable amount of time, scheduled another appointment in Tacoma for 10:00 that should have been no problem meeting, but had to cancel because of taking three hours for tires to be replaced. More
by dntwhitney
Verified CustomerEmployees Worked With
Chuck White Service Consultant
August 12, 2019
Great service from a great dealership I took my 2019 GMC Sierra Denali pick up in for its first oil change and tire rotation. The aervice team dud a great job, provided me a loaner vehicle I took my 2019 GMC Sierra Denali pick up in for its first oil change and tire rotation. The aervice team dud a great job, provided me a loaner vehicle and kept me up to date on status. I would highly recommend Gilchrist Chevrolet/GMC. I love my new truck and the service I received! Thank you Gilchrist Chevrolet! Especially Chase Byrne and David is service! More
by ROBUTKA
August 08, 2019
Unfounded, over priced sales pitches ,, Practices of dishonesty, trying to sell over priced services ,, or services not even needed ,, very disappointed, with this dealership ,, no ethical o Practices of dishonesty, trying to sell over priced services ,, or services not even needed ,, very disappointed, with this dealership ,, no ethical or moral habits at all ,, done !!! More
by jrh19460
Employees Worked With
August 08, 2019
Great experience I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when I bring it to Gilchrist! Fast, friendly, quality service! More
by NO2
Employees Worked With
Mike?
August 08, 2019
Always friendly, fast and efficient I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternat I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternatives More
by ATEARDROP253
Employees Worked With
August 07, 2019
Recall notice Easy to get appointment, recall notice, no need for further action, in and out, Why does it have to be a certain length Stupid Ridiculous Easy to get appointment, recall notice, no need for further action, in and out, Why does it have to be a certain length Stupid Ridiculous More
by KANKLAM
Employees Worked With
Dave, service advisor, and Juliana, service scheduler
February 13, 2017
Easy Superior Service I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother wit I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy. More
by Beth S.
Employees Worked With
Kristi Graham
December 17, 2016
Horrible maintenance service I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty i I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty if it doesn't cover my vehicle when it has wear and tear on normal items. At this point I'm never referring my friends and co workers to this place ever again. More
by Mg91331
Employees Worked With
Why bother
June 23, 2016
Consistently poor service I'm leasing a Buick Enclave and have taken it in for regularly scheduled oil changes and defects in craftsmanship such as the break pedal casing falli I'm leasing a Buick Enclave and have taken it in for regularly scheduled oil changes and defects in craftsmanship such as the break pedal casing falling off and the seal coming undone on the moon roof. This is supposed to be a luxury vehicle mind you. Each time I visit they act as if they are annoyed. They supposedly "fixed" the pedal by just sticking it back on which I had already done several times before I could find the time to bring it in. Needless to say it fell off within 10mins of me driving off the lot. They didn't even bother to put an adhesive on it. I was also informed that the moonroof seal would probably not be covered by my warranty since it "appeared" that I take my car to automatic car washes. Hogwash! They have no desire there to establish long term relationships with their customers. I will NEVER go there again. And if you value being treated with respect when it comes to how you spend your hard earned money and your time, you wouldn't either. More
by NeverAgain
Employees Worked With
Everyone in the Service Dept
