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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,733 Reviews

1,733 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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November 12, 2019

Very Good experience nice and Friendly staff wait was not to long price was not to bad. Service area was clean with a T.V. More

by kbellsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to let us know about your recent visit and letting other know about what we have to offer. We do our best to offer exceptional service in a timely manner, as well as keep you comfortable while you wait. Thank you for being a Gilchrist Auto Family Member and we will see you for your continued vehicle maintenance needs!

November 12, 2019

best plc in tacoma I have always had a good experience when coming in,the service is so good perfection,always kin's&fast ,always come back if i had2 More

by GMCmy truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Baespflug, Juliana Celis
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a review and referencing us as the best place in Tacoma! We are happy to hear that you are pleased with the service we offer on your GMC truck and we look forward to seeing you around in the future for maintenance as needed. Thank you for being a Loyal Gilchrist Auto Family Member!

November 12, 2019

Great Service I take my vehicles here for all my services great staff and great customer service I recommend anyone who is looking for a great place that makes you More

by amarshall4373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us as well as write such a nice review. We are happy to hear that you enjoyed your recent visit with us here at Gilchrist! We look forward to seeing you around in the near future and THANK YOU for being a Loyal Gilchrist Auto Family Member!

November 06, 2019

Great timely service Customer service person Kristi was very friendly and supportive to answer any questions about the work that was to be done on my vehicle. Service was More

by HFLEMING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for leaving a comment about your recent visit. We are very luck to have Kristy on our Gilchrist Auto Team and are pleased to hear that you enjoyed your recent visit with her. If there is ever anything that we can do for you in the future, please let us know and we are happy to help! Thank you for being a Gilchrist Auto Family Member!

November 05, 2019

Oil change They did an amazing job. The wait time is real fast it only took an hour they were super friendly to help get it started the people giving you back y More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a review about your recent visit. Your feedback has been passed along to our Service Manager, Ryan, and we will do our best to improve for your next visit. We are happy to hear though that you still recommend us and hope to have the chance to earn your business in the future!

November 05, 2019

Service Quick service and finished at the time promised. Tech Advisor very friendly and knowledgeable. Cashiers as well very friendly and approachable. Wil More

by LEO_MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Leo for taking the time to write a review for us. We are pleased to hear that you were pleased with your last visit and that we are a dealership that you would recommend. Thank you for being a Gilchrist Auto Family Member!

October 31, 2019

Slow and sloppy It took the shop over an hour to do a lube and tire rotation. For the second time in a row, they did not vacuum the floor mats or even remove the shop More

by Nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for being a Gilchrist Auto Family Member, although we are sorry to hear that you do not enjoy our Service department. We do average 45min to an hour to ensure that we can properly complete a multi-point vehicle inspection, complete your oil change and rotate the tires. Our technicians work as quickly as possibly while ensuring proper work is being completed. While some dealerships have on site car washes and vacuum stations, we unfortunately do not. However, we do offer our service customers Brown Bear Car Wash coupons for a complimentary car wash that are valid at several local Brown Bear Car Washes. If you did not receive a coupon please come back and ask our Cashier for your coupon. If you would like to further discuss your recent visit please feel free to reach out to our Service Manager, Ryan, via email to ryan@gilchristauto.com.

October 31, 2019

Job well done Transition issue. Gilchrist went above and beyond, fixing that issue as well as a completely separate issue causing severe roadnoise. I’m beyond happy More

by ALIBERG21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ketcham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review! It is our goal to ensure that every customer receives exceptional service! We are happy to hear that you are impressed and recommend us! Drive safe and please come see us for future vehicle sales and service needs!

October 31, 2019

Quick and curtious We had our questions answered and our vehicles were serviced with in an hour. They did not try to make us have more work done then was needed. I appr More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your experience with our Service Team! Thank you for being a Gilchrist Auto Family Member!

October 30, 2019

Customer Service Excellent service from the time tow truck dropped my truck Kristy call me asked about the problem of my truck and also gave me a quote after all the c More

by CQUIMOSING
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write about your recent experience and for letting us know that you had a five star overall experience. We do our best to ensure that we get all vehicles checked in, looked at, serviced, and back on the road in the shortest amount of time while ensuring the work is completed correctly! Thank you for choosing Gilchrist and we look forward to having you back for future maintenance needs.

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