Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Fast service and fair price I was able to get an appointment in a few days. They were ready for me when I arrived, suggested needed maintenance, kept me apprised of the work and I was able to get an appointment in a few days. They were ready for me when I arrived, suggested needed maintenance, kept me apprised of the work and promptly notified me when the work was done. The waiting area was clean and comfortable. More

Excellent 👍 I am so glad I made the decision to switch dealerships for service on my car. The employee were certainly not friendly. They took time to explain up I am so glad I made the decision to switch dealerships for service on my car. The employee were certainly not friendly. They took time to explain upcoming repairs and maintenance. So different then other service centers. Thanks More

Vandalism My truck was broke into while waiting to be serviced. They refused to take responsibility for it and would not pay for the window to be fixed. This wa My truck was broke into while waiting to be serviced. They refused to take responsibility for it and would not pay for the window to be fixed. This was already a very emotional time for me because my husband lay on his death bed at St Claires hospital. Your service manager did not care and told me to go through my insurance. The best he could do was have it fixed and I could pay for it at their cost. Turns out their cost was MORE than I had it done for. What a rip off. I will never go back to a place that is so heartless. And I will let everyone I know that you will not take responsibility for any damages that are incurred while their vehicle is in your care. More

Oil change I came in for some issues. Micheal help me figure out what was wrong with my car. Saved me money. Got my filters and oil change in a timely manner. Ve I came in for some issues. Micheal help me figure out what was wrong with my car. Saved me money. Got my filters and oil change in a timely manner. Very happy thank you More

Excellent service, as always Gilchrist’s service department is always fast and efficient when I bring my car in for service. They always have the correct parts to fix the problem, Gilchrist’s service department is always fast and efficient when I bring my car in for service. They always have the correct parts to fix the problem, unlike some dealers or non-dealer service places that have to order parts, which means an extra trip to get my car fixed. I highly recommend Gilchrist. More

Courtesy I feel like a valued customer whenever I bring my vehicle in for routine maintenance. I like the inspection report letting me know potential issues in I feel like a valued customer whenever I bring my vehicle in for routine maintenance. I like the inspection report letting me know potential issues in the future. More

New truck with all kinds of problems! I have a 2017 Colorado duramax z71 and I have had it in to the dealer 4 times in 8 months for problems. Rough idle. Squeaking noises. Vibration in the I have a 2017 Colorado duramax z71 and I have had it in to the dealer 4 times in 8 months for problems. Rough idle. Squeaking noises. Vibration in the rear on highways. They have not fixed a single issue! I have even gone as far as to show them videos of the sounds and problems and they still can’t figure it out! I baby this vehicle! Never been off road! Never towed! Not a scratch inside or out! Saying that my experience has been frustrating is an understatement! last time I told them I wanted them to buy it back or to get into a newer vehicle. This of course excited those guys! They said that because of my issues they were going to give me a screaming deal on a new truck and my trade in. HAH! Their offer was $2000 under blue book for my trade and full price on a new truck. This dealership is a joke! Do yourself a favor and go elsewhere. Seriously! More

oil change I appreciate the recommendations of the service tech on the readout form. It is understandable to even a non-mechanical person like me. I arrived ea I appreciate the recommendations of the service tech on the readout form. It is understandable to even a non-mechanical person like me. I arrived early and was treated well. More

No communication I had to make calls just to get updates on my vehicle. Also my car was held in the shop for a month to do a job that shouldn’t take a week I had to make calls just to get updates on my vehicle. Also my car was held in the shop for a month to do a job that shouldn’t take a week More

Service apt What kind of dealership doesn’t offer loaner vehicles to your customers getting service done? You are the only dealership I have ever seen that makes What kind of dealership doesn’t offer loaner vehicles to your customers getting service done? You are the only dealership I have ever seen that makes customers pay for a rental car. Get your xxxx together. The service itself was fine but I will not come back for future service if you make customers pay for rentals, virtually every other dealership offers loaners. More