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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,735 Reviews

1,735 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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January 01, 2020

Excellent service & care of my vehicle Upon scheduling emergency service for my vehicle, it was promptly attended to, carefully diagnosed and repaired quickly and accurately. Gilchrist has More

by TSTAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Todd for taking the time to rate us. We do our best to ensure that we are as timely and cost effective as possible, as well as being reliable and there for you when you need us most! We are happy to help keep your vehicle on the road and look forward to seeing you around for future vehicle service and maintenance needs!

January 01, 2020

The best customer service and shop service from a dealership Christy from the service department was absolutely amazing, she helped us understand the work that was being done to our vehicle, she contacted our wa More

by aliciamacias978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Smith service Technician , Kristy Graham
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Alicia for taking the time to rate us and for sharing your recent experience! We do our best to ensure that EVERY visit is enjoyable and that we are able to resolve any vehicle concerns in as timely and as cost effective as possible! We look forward to you coming back for future vehicle maintenance and service needs!

December 27, 2019

Great honest service! These guys always make getting my car services a pleasure. I know I can count on them to be honest and tell me what does and doesn’t need work. I reco More

by nancigogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie the shuttle driver is great , Bob Cornett
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We do our best to be honest and transparent in all aspects here! Thank you for taking the time to rate us and to share your experience. We look forward to seeing you around for years to come!

December 24, 2019

Went to get my oil change It was easy and fast everyone was very welcoming . Will be coming back again. I will be taking my wife’s car here to the oil change is cheaper then ot More

by Eddyalvarez310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ibraheem Abe Almasslawi, Martin Bangcaya, Mike Bertucci, Anthony Breslin, Michael Cameron, Tom MacDonald, Dick Madsen, Richard Mathews, Kevin McCarren
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Eddy for taking the time to rate us and share your experience with us. We do our best to offer the most affordable service in the area and try our best to be as timely as possible! We are happy to hear that you have joined the Gilchrist Auto Family!

December 24, 2019

Always perfect customer service. The shuttle driver is friendly, conversive and always a pleasure to be with. All of the service techs are great, but Christie is More

by david.rupers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you David for taking the time to rate us and share your experience. We are very lucky to have Debbie our Shuttle Drive and Kristy as a Service Adviser on our Gilchrist Auto Family Team! We look forward to seeing you back for future vehicle maintenance and service needs!

December 23, 2019

Worst experience in my 35 years of owning a vehicle I would need more space than is available. If you truly want my honest review, please have someone from General Motors contact me to discuss the issue More

by Ken B.
Recommend Dealer
No
Employees Worked With
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you feel this way about our dealerships performance. We do our best to ensure that every visit is enjoyable and clearly we must have dropped the ball somewhere along the way. If you had an issue with our dealerships service please feel free to reach out to our Service Manager, Ryan at ryan@gilchristauto.com or if you have a concern with your vehicle that is our of our control you are welcome to contact General Motors Customer Service at 1 (866) 522-9559.

December 16, 2019

Customer Service From the day I bought my car last May until we got the first oil change I have had nothing but excellent customer service at Gilchrist Bought anothe More

by ROBBINSLPATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bertucci
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate and recommend us as well as taking the time to write about both our Service and Sales Departments. We have been in the local community for more than 92 years and do our best to offer exceptional service to everyone we work with. We are pleased to hear that you are a new member of the Gilchrist Auto Family!

December 16, 2019

Fast and friendly Everytime I come here I am greeted warmly and efficiently. I never have to worry about being left to wait or to worry about the care my vehicle will More

by ATEARDROP253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing about your recent experience. We are pleased to hear that you are a loyal Gilchrist Auto Family Member!

December 16, 2019

Oil change and tire rotation It seemed to take longer than usual. Also asked for wiper replacement but didn't find out they didn't have them in stock until I checked out More

by SKOOKUM67IMPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing about our recent experience. We do our best to keep enough of the "everyday wear and tear" parts (wiper blades included) available but being in WA they are a commonly requested item and sometimes we might run out. Wiper blades are one of the last items to be installed as they are checked in the complimentary Multi-point inspection at the end of every visit. We are sorry that we didn't have the part available when you were here, although if you give us a call we can set a pair aside for you and replace them for you if you are in the area in the near future!

December 16, 2019

So far, so good! Usually service can be a real pain! So far i haven’t had any issues and would definitely recommend this service department. Michael was a pleasure to More

by czeitner11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us as well as writing about your recent service visit! We hope that your aren't saying "So far, so good" in the future and are going to be saying "Good as usual" when visiting us! We thank you for being a Gilchrist Auto Family Member and look forward to assisting with any vehicle related items in the future!

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